12115 results found
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Platform Indicator where calls are routed and accepted on call logs
Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.
1 vote -
Outbound call settings for transfer type calls
Have the ability to set and hide phone number/ Caller ID when making warm/blind transfer calls
4 votes -
Ability for the employee to put the customer's information on a pop up window while on a call for future refernce
Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth
3 votes -
Add additional filters to call log reports to filter calls by site
It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.
3 votes -
Public Park Call to keep the Original Caller's Caller ID.
Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!
9 votes -
Ability to modify users without access to adding or removing users
I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.
5 votes -
Ability to answer phone calls when computer screen is lock
To have the ability to answer phone calls even if the computer Screen is lock
1 vote -
Phone rings but only for available agents, not ones with current calls.
Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.
1 vote -
TimeClock for Users in RingEX
Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics
1 vote -
1 vote
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allow super admin to delete meetings
There should be a option for the main Super Admin to delete scheduled meetings by other users.
4 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
15 votes -
Post via Emai / Ring Central Channel not receiving external emails from external apps
Allow RingCentral Channel to receive email from an external email or third party application
3 votes -
AI Receptionist
This feature should include the following functionalities:
- Work with Multi-site scenarios
- Link to Knowledgebase, both internal & external
- Have a Scheduler (for Healthcare customers)1 vote -
Make creating SMS group easier
The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.
3 votes -
Customize Settings for Message Only Extension Email Notifications
To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:
The ability to choose whether the UC called number or the originating called number is displayed.
An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.
1 vote -
Directly speak to another extension instead of the intercom dialing first
Our CEO would like to have his intercom to be more accessible. He is requesting that when he dials the intercom button, he can start speaking through the speaking instead of the intercom dialing first.
3 votes -
Checking the IP address associated with the IP Phone under the Admin Portal
It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.
43 votes -
Option to download automatic call recordings in bulk and WAV file
Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.
11 votes -
Allow all users to use texting system with the company phone number
Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.
26 votes
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