12734 results found
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Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is incon
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient
1 vote -
Ability to automatically turns the announcement on or off depending on the state laws of the recipient's location
Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.
2 votes -
SMS CNAM
It would be better if the SMS also has a CNAM as what the customer requested
30 votes -
Have the capability to receive paging from RingCentral App.
Have the capability to receive paging from RingCentral App so that the users can hear the paging from the app instead of the desk phone.
7 votes -
Queue member desk phone in DND
When a member within a queue (when the member has a deskphone) puts the phone in DND - it throws the queue off and all calls to the main number of the queue ring to a recording and then disconnects. This has happened twice within our organization. This SHOULD NOT happen. Any member with a deskphone should be allowed to put the device in DND without it affecting the ENTIRE queue status.
8 votes -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
6 votes -
Increasing the return time of Call Park from 5 minutes to 10 minutes.
The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.
27 votes -
Call Queue 3 Way Calling
If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.
1 vote -
Allow multi-user devices to be set up for BT accounts
Feature Request : Allow multi-user devices to be set up for BT accounts
Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.
Significance of the feature : Allows one device to enable multiple phones
Current behavior : currently unavailable under BT Cloud Work Accounts
Brand : BT Business
1 vote -
Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
13 votes -
RingEX Mobile app needs to work with Android Auto for calls.
RingEX for mobile needs to fully support audio for calls as a minimum, but also allow audio for meetings. Currently, users have to access the mobile handset to make or answer calls, or even see the details of a call. This means use of the app does not comply with UK law.
Teams, Zoom phone, etc can already do this.
Ring Central also have a blog post which says the following:RingCentral is compatible with both Apple CarPlay and Android Auto so you can place calls and join meetings (audio only) while staying focused on the road.
https://www.ringcentral.com/us/en/blog/5-phone-hacks-every-ringcentral-user-should-know-about/
This statement…
6 votes -
Phone Call Code for Verification for Canada Account
A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.
3 votes -
Customer is requesting to have a report that will show the logs that records the actual key press.
So that the customer will have a view of the report that will show the logs that records the actual key presses.
15 votes -
download or extract information from Account like the Emergency Response Location
need to download or extract information on the admin portal via excel sheet like all the emergency response location in the account.
2 votes -
Call Queue members simultaneous ring until all call queue members answer the call
Call Queue members simultaneous ring until all call queue members answer the call
for example: a call queue is set up with members that are linked to an alert software that calls several numbers but they must all answer in order to listen to the alert message.
2 votes -
Ability for the Super Admin to Disable voicemail account wide and user level
Ability for the Super Admin to Disable voicemail account wide and user level
15 votes -
Transcribe voicemail on email in addition to attached audio file
I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?
3 votes -
Updating E911 address in Bulk for RC app using RingCentral Portal
Customer is requesting to upload E911 address in bulk using RC app in RingCentral portal to avoid getting "Not in use" status".
4 votes -
Improve call log for call queue
Improve how the call logs register the calls being forwarded to the user extensions on the account.
6 votes -
BT feature request: Call whisper for users
It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.
1 vote
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