13289 results found
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Selecting multiple voicemails by holding 'Ctrl' or 'Shift'
At this point, the implementation of selecting multiple voicemails is very poor (pencil icon to enable checkboxes for selection). Why not use industry standards and allow 'Ctrl' or 'Shift' to select multiple voicemails?
3 votes -
allow the mobile app to be used like the browser extension.
Instead of having to switch devices on each call, create an option for the mobile app to take over the calls permanently like the extension.
1 vote -
Assign specific IP address to user
Assign a specific IP address to a user
1 vote -
not to prompt the ring central app option when pressing the number in click to dial
Customer wanted the click to dial option to dial directly to ring central app once they click the number to be call instead of the option of phone and sms to appear first before they can dial out
1 vote -
Open Mic feature that allows Voice Chat option with Coworkers via Realtime/live Audio.
this would allow Multiuser chatting; a Voice chat option that can be turned on or off for the chat room so I don't have to type out short questions, and we can vent to coworkers via audio
1 vote -
Add the ability to include Limited Extensions in Call Queue groups.
currently only User lines can be added a member of a call queue. please add the ability to add Limited Extensions to a call queue.
24 votes -
RingCentral Video: ability to rename a participant during a RCV meeting
Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting
4 votes -
DELETE MULTIPLE CHAT MESSAGES
DELETE MULTIPLE CHAT MESSAGES - Chat Messages are limited to 60 messages per folder. It would be helpful if we could delete multiple chats at a time.
This feature is available for voicemails, calls, & texts already!5 votes -
Call Recording Cropping/Editing
A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.
Use Cases:
Sales teams reviewing key moments of customer interactions.
Support teams sharing specific portions of troubleshooting calls with colleagues.
Management reviewing critical decision-making discussions.
Training and quality assurance purposes.Additional Considerations:
User Permissions: Access to this feature should be controlled by user roles and permissions.2 votes -
Send SMS to shortcodes
Ability to send and receive SMS to/from shortcodes.
16 votes -
Have an option to receive faxes simultaneously by email and fax machine
As of now once the email to fax is turned ON then customer won't be able to receive faxes via fax machine. Hope there would be an option to receive faxes both via email and fax machine simultaneously
7 votes -
customized logo for fax
Having a customized logo for the email to fax feature, where in Admin can personalized their logo.
2 votes -
voicemail playback speed
Voicemail playback speed -
It would be very helpful if you could slow down the voicemail playback speed. Our old system allowed you to do this by pressing a number during playback.2 votes -
IVR Default Key presses
A customer has expressed a desire to customize the default key presses on their device or system. Instead of being limited to using only the "#" (hash or pound) and "*" (asterisk) keys, they are seeking options to modify these standard inputs to different keys of their choosing. This request likely stems from a need for personalization, improved ergonomics, or compatibility with specific workflows. Accommodating such a change would involve adjusting the system's input recognition and potentially remapping the functions associated with these keys. It's important to consider the implications of such modifications on the overall user experience and system…
2 votes -
DND show on reports
when physical phone is set to DND it should reflect that the ext is not available.
2 votes -
Subject Generate a report for automatic notes in RingCentral App
Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App
Description:
Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.Current Limitation:
There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
Technical Requirements:Data Source:
Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
Extract…2 votes -
There should be an option for system recording to say the caller ID name of the caller or if the caller is on the contacts of the customer
There should be an option for system recording to say the caller ID name of the caller
1 vote -
Personal Contacts Group Not showing in ring central app
This should be available so i can send text to a group i created on the web under contacts-personal-groups.
3 votes -
Status - Working hours
It would be awesome if RingEx could provide an ability to show working hours so we dont need to keep updating status post which keeps changing.
2 votes -
ability to recieve fax directly to the email without assigning a user extension as the operator
customer would like to receive the fax directly to the email address without assigning any user extension as the main operator
6 votes
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