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12378 results found

  1. feature to schedule auto-restart for the phone

    Have a feature to schedule auto-restart for deskphones

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Creating contact group on admin portal but not reflecting in RingCentral App

    Created a group under personal contacts but does not reflect in the Ring Central App

    1 vote

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  3. Enable LTE based deskphone on RC platfrom

    Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.

    https://www.yealink.com/en/product-detail/lte-sip-phone

    1 vote

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  4. Send SMS option in the active call dialpad

    there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.

    Use case: share quotes sms while on call with the customer so that they can take informed decision.

    3 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  5. Assisted provisioning for the 2nd Line in ATA devices

    To enable assisted provisioning for ATA devices, the second line needs to be configured accordingly.

    4 votes

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    0 comments  ·  General Phone  ·  Admin →
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  6. Unlimited sms

    its 2024 nobody calls everything is texts, telus and rogers and every other service provides unlimited sms , seems kind of obvs, u guys r jus scamming ppl this is ridiculous, how can u call urself a phone service company and not have unlimited sms, theyve had that for over 10 years now,

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Yealink Dsskey Manually configured

    Ability for Yealink Dsskey manually configured via phone's web interface to retain after Firmware update

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  8. Robocalls forwarding

    The ability to forward all robocalls to voicemail or play announcement only automatically.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Prensence update when the extension info is changed

    Presence update when the extension info on admin portal is changed.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  10. block callers from dialing other extensions while waiting on queue

    I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more

    If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Feature Request : Remove All Option in Group Membership of Users

    Feature Request : Remove All Option in Group Membership of Users

    Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one

    Current behavior : needs to remove the users one by one

    Brand : BT Business

    1 vote

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  13. Contact app preference for outgoing calls

    My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  14. Hotdesk Login Without Loggin In on RC App

    Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  15. Super admin Role on the Account are capable of Data export / Message Data Export

    Super admin Role on the Account are capable of Data export / Message Data Export

    4 votes

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    0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  16. disbale auto update - RingCentral for windows

    RingCentral for Windows has a bad habit of updating during business hours.

    Consider two items...
    1.) In Settings, the ability to enable / disable auto updates

    2.) As is currently done with Microsoft Windows 10 / Windows 11 updates, a setting for work hours (or office hours) such that the RingCentral app will not close and update during office the hours interval. Many thanks.

    4 votes

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    1 comment  ·  Application  ·  Admin →
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  17. Sync Calendars and Contacts in Apple

    It would benefit our companies if we have the option to sync our calendars and contacts from Apple.

    10 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  18. 2nd incoming call from Mobile app

    Customer would like to have the same options for 2nd incoming call from her RingCentral Mobile app to either reply through a message/SMS/forward to an extension that is only available on the RingCentral Desktop App

    2 votes

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  19. remove otp as verification process

    Disable the On-Time-Pin (OTP) for IVR verification.

    2 votes

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  20. Bulk enable Voicemail to Text

    There should be an option to enable this feature in bulk instead of doing it per user.

    2 votes

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