11324 results found
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Presence
I recently added two new employees to my Presence. I would like to sort them alphabetically "automatically" instead of removing and re-adding them one by one to arrange them alphabetically
2 votes -
Ability to monitor transferred calls
It's best if we have the option to monitor a transferred call. It will be a great help for trainings and quality purposes within the company.
2 votes -
Accept calls from selected call queue
A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue
8 votes -
Company Name Visible
We have formed distribution deals with a couple of companies and have added additional lines to our account, not extensions but additional lines with their own auto receptionist/IVR Menus that are also connected to our extensions. Unfortunately there is no way to know which company the customer has contacted when they call our phones. Our only work around right now is to shut down caller id and instead have the number our customer called appear on the little screen on our desktop phones. If there was a way to add these numbers so a certain line blinked for each number,…
1 vote -
Archive Internal Messages
It would be a better way to keep records of Internal Messages, rather than using Message Data Export, which comes in a form of a report/log (not very User friendly).
3 votes -
Customer wallpaper on Mitel 6900 series phone
Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.
3 votes -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10 digit number format of the incoming and outgoing call
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10-digit number format of the incoming and outgoing call.
3 votes -
Time stamp on received faxes
I would like to have time stamp on faxes that I receive. The time when we receive fax, not the time when someone sent fax
3 votes -
Add Delegated Lines on Presence
Apart from the actual user extensions, the ability to add the delegated line to the Prence keys will help users quickly reach the person using that line also answer calls to the line if there's no person on that desk.
3 votes -
Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
15 votes -
Add Public Holidays into the Call Queue Schedule
I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess.We have simplified our call queues by using the overflow features instead of custom rules. This has set our routing in place and now we want a feature to be able to specify when the office will be closed.We should be able to input public holidays in the schedule, automatically setting that call queue to not available on the specific days.
63 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This will be implemented in November 2024 as Call Queue Custom Rule Templates!
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Extend "Disable Auto Answering" enhancement to Call Queue numbers
Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…
12 votes -
call history on the app will be searchable without scrolling all the way
call history on the app will be searchable without scrolling all the way
1 vote -
Display Tag when forwarding calls to external phones under “User”
I would like to see a tag or name as a prefix before the call id number when calls are forwarded to an external number using User rules. This is so we can tell that this is a business related phone call when the call is forwarded to a personal cell phone number.
1 vote -
Incoming caller ID name to show up even the caller or their carrier choose to not show it
There are times that only the caller's number is appearing when they call especially if they are not added to contact list. Incoming caller ID name to show up even the caller or their carrier choose to not show it.
1 vote -
Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
28 votes -
Special Rates Table - Call Barring
Request is for ability to stop users from calling specific numbers (like 118xxx numbers), as they carry a high cost.
3 votes -
Voicemail check box
In the voicemail section in the app (MVP and softphone) plus in the admin portal there should be a check mark box so that we can mark when a situation has been handled. This should be included for user extensions and for call queue voicemails
3 votes -
Show # of sms messages in Desktop/Website Portal
Just display the number of SMS messages sent so I can know how many text messages I'm using in the month.
3 votes
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