12121 results found
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customer wanted to turn off the advance settings for messaging notification
turn off the advance settings for messaging notification and stick to basic
1 vote -
Keep the downloaded report more than 48 hours and should be able to navigate or access it from the "Download History" tab still even after 4
Wanted to be able to see all the downloaded call logs on this page "Download History"
Wanted to be able to navigate or access all the downloaded call logs on the Download History tab1 vote -
Time stamp for incoming fax
It would be helpful if we can see timestamp when we receive fax. Most people sending faxed have not configured time on their fax machine, so it always shows incorrect time on faxes.
7 votes -
Dual Channel Recording in MVP, UK
I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who…
6 votes -
Set International number (Philippines) to call Philippines Phone numbers as Local calls for RingCentral Australia accounts
Set International number (Philippines) to call Philippines Phone numbers as Local calls for RingCentral Australia accounts
2 votes -
Sync Calendars and Contacts in Apple
It would benefit our companies if we have the option to sync our calendars and contacts from Apple.
8 votes -
Status Dashboard dedicated for our accounts/phones
We want to have a status dashboard just like your website but dedicated for our phone lines.
2 votes -
Calls are being count as missed when monitoring extension.
Remove the behavior where monitoring someone is counted as missed calls on the app and call logs of the one monitoring the calls. This will help our stats.
2 votes -
Delete Messages of Inactive User
When an employee resigns or is no longer active, admins should be able to delete their old messages.
12 votes -
Desk Phone Pairing and Inbound Calls
With 'Desk Phone Pairing' enabled, please provide the ability for the user to answer the call with their desk phone and still have all the active dial pad features on their softphone vs. having to answer on the softphone to enable the dial pad features.
12 votes -
Anonymous inbound caller ID
Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.
7 votes -
SMS Notification App for Apple Watch
I only sometimes get notifications from the phone app and frequently miss messages or texts I should be responding to. It would be nice if there were an app for Apple Watch as well so that the two could work together.
5 votes -
Ability to see the running memory (gb or mb) for all the recorded calls
There should be an option to see the running memory of all the recorded calls to the account.
For exmple : 1 recorded call is 1 GB once it is saved and the other call is higher, there should be an option to se the total amount of memory that used.
1 vote -
Stop external calling on the mobile app as an added option
Wants to stop external calling on the mobile app.
An option to assign a role/permission restriction to just stop external calling from the mobile app only and just use the RingCentral Desktop app as the one with external calling functionality.
1 vote -
Allow one full pass through a queue without a wait timer
We have small specialist teams of 3-6 for some call queues. Instead of a 30-60 second timer that repeats through the queue, a feature that would instead call each agent individually and end when the last agent passes/ignores the call without repeating the queue would be a great feature.
Currently, if all agents pass and there is still time left, the queue repeats until the timer ends. Choosing a specific number of passes (one or more) would help a lot for small queues/businesses.
1 vote -
Timestamp in Call Recording
Show time stamp in addition to the date on the list of call recordings on the desktop app.
2 votes -
Detect which country calls is from, and have an appropriate whisper.
customer would like to have the feature where the system can detect which country the calls are coming from and have a whisper before the call informing the recipient of the call. And also have the option to choose how many time the whisper is repeated.
2 votes -
Ring Settings in Call Queue
When the call comes in the call queue, all extensions under the call queue will ring, but if the extension didn't answer, that's the only time the call will be routed to
the external number.2 votes -
Offer color change options for text message bubbles
The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.
4 votes -
using Finland IVN number as CLI
current behavior: Outbound call using IVN has limitation for EU that is can only use CLI for the following countries (UK, France, Germany, Ireland, Netherlands, Spain, Switzerland, Sweden, Italy, Portugal, Austria, Belgium)
Finland IVN (+358) as CLI is currently not included in the list of counties in EU causing the number to error as "no routes found" when making an outbound call.
Desired behavior: to be able to use Finland IVN as CLI for outbound calls in EU account
4 votes
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