12744 results found
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Use other international number as caller ID
A feature in which a user on a different user location can use international number as their outbound caller ID number. Let
s say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID7 votes -
Ability to forward calls to email as a notification
The customer is looking for a feature that will allow him to forward all his call from multiple phone numbers to his email without going in to user extension and made some changes to the call forwarding before the calls get forwarded to his email if no answer.
2 votes -
Paging Feature for Non RC Users
Customer wants to have a feature to page someone who doesn't have the RingCentral app and wanted to page them on their personal cellphones.
2 votes -
Configure Automated Voicemail Deletion
configure the voicemail to auto delete after x amount of days
2 votes -
Slack automated messages
To have an automated slack message to be sent to internal email address when user transfers calls to them and / or when they receive a voicemail on their personal extension
2 votes -
Edit the phone App Text Screen
Please add a < and > in the upper part of the phone app's text screen - like the voice message screen - to easily move through texts. Right now they are listed vertically. Open one and it reverts to the prior screen: you don't know which text you just read... or which one is next to read.
Using the left and right arrows like the voice messages means you read/reply to a text, then click an arrow to go up/down to the next one. PLEASE. I need this.1 vote -
show call status
On the Ring Icon for desktop app, please add a status icon or on the icon have it highlight around the box Green- active and Red- Dnd. There is no easy visual unless you have the full phone visible
1 vote -
Voicemail PIN number takes about three hours to change on the Mitel phones.
Voicemail PIN number takes about three hours to change on the Mitel phones.
Please change this process to be faster then three hours.Thank you.
1 vote -
voi
Have the voicemail PIN updated on the phones real time.
1 vote -
Call queue user IDLE time increase from 15 mins to more
we want to adjust the auto timeout setting. right now users get kicked out of their queue when they are idle for 15 mins
1 vote -
Call Forwarding Visibility in Call Logs (External number)
Currently, RingCentral lacks visibility in call logs for calls forwarded from external numbers to RingCentral. Introducing a feature to display forwarded calls from external numbers in call logs would enhance visibility and enable users to identify incoming calls originating from third-party numbers forwarded to RingCentral.
Objective:
The primary objective of this feature request is to provide users with visibility into incoming calls forwarded from external numbers to RingCentral. By including details of forwarded calls in call logs, users can easily identify and track calls originating from third-party numbers, thereby improving call management and accountability.7 votes -
Answered elsewhere
The ability to turn off the answered elsewhere feature so users can't see who answered the call.
3 votes -
SMS Icon Location Optimization
I have noticed that it has become a little cumbersome to select a contact, click the 3 dots, then select the text icon. I would like to do this within 1 click (Hover, then click on Text).
Currently, hovering over a contact you get your options, however I believe there is no way to customize which icons you want to see.
For example, I'm not interested in seeing the "Message" icon and would rather swap it out for the "Text" icon.
To be clear, I'm talking about hovering over the contact and NOT the left panel which I know can…
2 votes -
Limit number of logins per user/extension
Please could you let us know if it is possible to limit the number of logins per user/extension?
Example - users can only login to one device, i.e. laptop, at any one time. If they tried to login with RC credentials for softphone on any other device can this be denied? If in the scenario where a users computer/laptop fails can the original registered device be de-authorised from the admin portal to allow the user to sign in on a new/alternative device going forward if required?
Thank you.2 votes -
Ability to change phone status from order in progress to completed
Customer should have a capability to change phone status from order in progress to completed in Service web
2 votes -
Stop calls from coming when you are already in a call queue call
When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.
4 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
1 vote -
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
1 vote -
Contact Center Dashboards
The customer wants to display the supervisor dashboard or any dashboard on a TV display.
Is there a way to generate a TV display-friendly version that does not require a login and or maybe does not use embedded iFrames?1 vote -
Presence - special characters for soft key on physical phones
Would like to be able to create a soft key on the phone for special characters such as *90. Would like to do this in the admin portal.
1 vote
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