13289 results found
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Option to stop sync of HUD and desk phone
When the HUD on the app is updated, it syncs with the desk phone. We do not want this because it is overriding custom settings such as our speed dials. Please give us the option to NOT synch the HUD with the desk phones.
14 votes -
Sending multiple fax pages at once
Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.
20 votes -
Limit registration is registering with corporate email
Limit a user's ability to register for RingCentral with a corporate domain that already has an account. For example, if we have in our portal acme.com, then any user that tries to register for a RC account with acme.com will get denied and redirected to their IT Admin. Also, if we could register multiple domains to limit the registration that would be excellent. Verification of domain ownership would be done via TXT records.
3 votes -
Global Holiday Setting
This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
13 votes -
Include RingCentral Teams in Teams RingCentral Plugin Contacts
In the RingCentral app in Contacts, you can create teams and view members' statuses. For some reason in the RingCentral Teams Plugin, this option is not available. Would be great to be able to view those teams in the plugin as well.
1 vote -
1 vote
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Option to restrict the ability to change the option "Auto answer" from the RC phone app
I manage a team of agents and I was looking for the option to restrict their ability to change the option "Auto answer" from their RC app as they keep turning this option off from their side. I tried to follow the instructions from your bot but it asks me to go to Security Profile which is an option I dont have.
1 vote -
DND show on reports
when physical phone is set to DND it should reflect that the ext is not available on live reports
1 vote -
SMS Registration
If an account uses Ring Central for home phone use and would like to use SMS feature there should be a way to register without asking for EIN and other business info because it's not used for a business.
1 vote -
Generate a report for automatic notes in RingCentral App
Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App
Description:
Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.Current Limitation:
There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
Technical Requirements:Data Source:
Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
Extract…1 vote -
Voicemail and Faxes Showing on the RingCentral App of multiple Users.
Asking for the Faxes and Voicemail to be received on the RingCentral App for multiple Users.
Faxes are showing on the RingCentral App of the User that is receiving the app but I want the fax to also show on the other Users RingCentral App.
8 votes -
Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.
When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.
3 votes -
Click to Dial Using Mobile App Alone
I’m looking for a way to have the outbound call go through the mobile app instead of the desktop app and desk phone. Our users don’t have headsets for their computers, but do have earbuds for their cellphones, so we want to click to dial and have it ring through the cell phone app only.
2 votes -
Ability to Turn Off Infinite Call Looping
The customer wants to have the ability to be able to have the call be routed to the same extension more than two times instead of playing an error message and then disconnecting the call
2 votes -
mention or hyperlink from initial message
@ mention and hyperlink content in initial message from the "create/draft message" button from messaging home screen. currently when creating a "New Message" - you cannot tag teammates or hyperlink content, you are required to search a specific group or team member and then select an existing conversation or tag (@mention) / include hyperlinks in a follow up message.
5 votes -
Automatic | On-Demand Call Recording Announcement Language Options
Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.
It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.
8 votes -
We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.
We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.
34 votes -
Keep app awake
I wanted to suggest a feature enhancement for the RingCentral app. When listening to phone call recordings, the audio stops when the screen goes blank. It would be really helpful if the app could either keep the screen awake or continue playing audio even when the screen turns off.
Thank you for considering this request!
1 vote -
faxing rate
Summary:
Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.Proposed Solution:
Automatic Error Detection and Correction:
Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.Dynamic Speed Adjustment:
Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…3 votes -
Callback feature in IVR system
If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.
For Example:
"If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.1 vote
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