11324 results found
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All Account Extensions Section in Admin Portal
Requesting to have a section/area on the Admin Portal where all extensions (Users, limited extension, queue and IVR ) can be seen.
2 votes -
Admin Portal Add Manaul Configuation Paramenters to Push to Phones
I have Avaya J159 phones that have a feature called Do Not Disturb (DND). If a user sets the phone to DND, that doesn't synchronize back to the server so DND does NOT show up in the contact list, or anywhere else so staff know they are in a DND/Unavailable state. If I log into the web interface for the phone, I can disable the feature and make staff set their availability on RC desktop or mobile. Since there isn't anything in Admin Portal that allows me to selectively disable features, I have to go to every phone and disable…
2 votes -
RC app image resolution
We are needing to share images through the company with a high resolution, sharing high resolution image makes the picture show cut off or the image does not show completely, with that we need to download the image and open it on Photo Image Viewer, it would be nice if we can view it on the RC app on a full image.
2 votes -
Hold Recording Should Resume Rather Then Restart
We have a professional hold recording that talks about our business and our products. On our traditional on-prem system the MP3 would resume where it left off for each hold rather than restart. This is highly preferrable. The hold recording shouldn't restart from the beginning each time.
6 votes -
A separate storage for Voicemail messages and fax message
I want to have separate storage for voicemail messages and a separate one for fax. That way I can select a different extension for voicemail messages and a different one for fax messages.
7 votes -
Add another layer of security
The client wanted to add more security on her account. We got all the security settings set up on her account but she is not satisfied with it and wanted to get more option to secure the account.
1 vote -
Call Forwarding From User Extensions and from Call Queues to Cloud Connector
Call Forwarding From User Extensions and from Call Queues to Cloud Connector Extensions working in Hybrid setup.
Currently, users can only dial hybrid extensions via cloud connector Private SIP trunk. we can not forward calls to onprem extensions. We need this for Health care deployments.
1 vote -
Ability to label a fax on the list
Right now, the fax is labeled with who it is from in the inbox.We would like to be able to label each fax for our purposes (ie, what it is)Then we could scan the list to find the faxes we need, rather than having to open up each one to see what it is. We were able to do this with our previous provider of faxes.
6 votes -
Ability to allow MS Teams status to be available but not accept calls
We have users that sometimes login to a workstation without a headset/microphone. We don't want them to show as away or do not disturb in their Teams status but don't want calls to ring to them.
2 votes -
Default Option to Change Color Tone for Mitel 6940W IP Phone (Non-Billable Custom Configuration)
The proposed feature seeks to introduce a default option for changing the color tone on the Mitel 6940W IP Phone, ensuring users can adjust display settings without incurring additional charges for custom configurations. Currently, users lack the ability to customize color tones without engaging in billable custom configurations, limiting their flexibility and usability of the device.
2 votes -
New Emojis
Add new updated emoji on the app
2 votes -
Allow non-super admins the ability to change user role domain
Site admins cannot change Role domain when creating new users or when editing current users. The area to select a role domain is grayed out and cannot be selected.
2 votes -
Auto DND Feature after certain period of inactivity
We should have an option to put the Agents on auto DND after a certain time of inactivity as at times they forget to do the same and if call handling is set as longest idle we do lose the calls.
2 votes -
automatic tagging function
Customers want to have an automatic tagging function where when doing a call it will automatically tag the name of the person who made the call
2 votes -
Option on the Admin's Side to Update the Calendar Presence of the Users on the Account
To have the option on the the admin's side to change the calendar presence of the users on the account.
2 votes -
option to upload csv file and ability to segregated per file
option to upload csv file and ability to segregated per file
2 votes -
Option to download reports for all users call forwarding settings
Option to download reports for all users call forwarding settings as it is tedious to check every user
8 votes -
1 vote
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Ability to customize Record User name over the phone
Ability to customize Record User name over the phone.
1 vote -
Allow presence feature to show busy when answering an incoming call on a ring group.
Currently the presence feature of showing busy to other users in the organization will only operate if the user extension was dialed directly. If one is apart of a ring group for a particular number, or a full number is dialed, that user will not display as busy when answering a call. They will only show busy if their internal extension was dialed. This is something that many of my Ring Central customers need to have in place as they operate off of one number passed down to a ring group.
2 votes
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