12130 results found
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International Faxing
It would be useful if our customers will also be able to use their Ringcentral account to send faxes whichever part of the world.
2 votes -
Key Templates for Poly VVX450
Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
21 votes -
Fax Usage By Line
We're wondering if it's possible to create or utilize an existing report that we can send out via email on regular intervals that will show us the Fax usage by line? We're trying to decide if we need to keep all the Fax lines, and this data would be incredibly helpful in narrowing down the list.
3 votes -
Ability to enter a PIN before deleting a voicemail message or A voice prompt saying " Are you sure you want to delete this voicemail mes...
...sage . wants a feature that if someone is going to delete voicemail messages he wants a voice prompt saying are you sure you want to delete it, not an actual message prompt or a PIN to enter before deleting the voicemail
2 votes -
Delay App Updates When App is in Use
Customers have stated that the RC MVP App has initiated updates and restarted the application at very inconvenient times. Recently, there was case submitted where an update was auto initiated during a customer's meeting with their department. Application should not be able to auto initiate updates while app is in use. Customers are requesting this be included in a future update of the app.
21 votes -
@mention team inside another team
We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature request comes when I want to mention a smaller subset of people who are all members of another team. So for example, I have a team called All Support and there are 30 people in that team. I have another team called Level 1, Level 2, and Team Leads. All 30 people are also members of the…
6 votes -
Allow user to be part of multiple roles
As part of account administration and granting access to features in RingCentral, is seems very inflexible that a user can only belong to a single role. If just a single additional permission is needed, you have to create a whole new role each time and change the role the person is a part of. This seems like a lot of overhead and management of many user roles. It would be ideal if a user could be part of multiple roles so that permissions are additive. If a permission is disabled in one role but enable in another, the user will…
2 votes -
Outdoor intercom system implementation
will have a feature that make outdoor device rings the phone inside the office . will have a feature like a ringer that when we press the button it will ring a group of phones.
2 votes -
SMS should not be sent if recipient does not have SMS capability
When SMS is sent toll free numbers that does not have SMS capability, it should fail for the bundle not to be used
2 votes -
Upgrade Firmware to Poly VVX deskphones
With the current version of 6.4.4 on the desk phones, the new Voyager headsets don't have the ability to answer, hangup, or adjust volume using the BT700 in the phone. Updating the phones to 6.4.6 is reported to solve the issue. See the release notes from HP. There are also other fixes in this release.https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/Software-UC-Software-6-4-6-was-released/td-p/8910203
2 votes -
Call Log - Faxing XLSX Fields/Columns
We need more granularity in the reporting metrics provided for faxing in Call Log.Metrics:File SizePage CountFailed Fax Count for specific DIDNon-Fax Numbers (Unable to find Fax Machine)
2 votes -
Customizing Reply with voice message default template
A request has been made to have the option to customize and reorder default templates for Reply with voice message feature on the RingCentral application because the current customize message option can only be utilize in 54 seconds.
1 vote -
Do not ring mobile app together with desktop app - Separate settings to enable in call handling
Do not ring mobile app together with desktop app - Separate settings to enable mpbile app in call handling
12 votes -
Please add the feature of the ability or option to hide the other recipient's number when sending group SMS.
Please add the feature of the ability or option to hide the other recipient's number when sending group SMS.
2 votes -
Dial By Name Directory - Zero Dialing
In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a caller presses zero, it directs them back to the beginning of the call flow if 'Follow incoming call routing selection' is selected for Zero Dialing at the site. We are requesting the ability to configure Zero Dialing settings JUST for the Dial By Name Directory because it can be frustrating for a caller to…
3 votes -
transfer call from Ring Central to external number using a short code
transfer call to external number back and for like it was one of the extension.
2 votes -
Automatic SMS Response for First Time Correspondences
The customer wants an automatic response for people who sends them an SMS the first time.
1 vote -
Monitoring a call while making a call simultaneously
Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?
1 vote -
Remove the dial pad in RC desktop app and expand the call logs in the right
My screen keeps showing the dialpad along with the phone history. I only want to see the phone history.
1 vote -
ios could send call responses when unavailable
ios could send call responses when unavailable.
EX.
"Can I call you later?", "Sorry, I can't talk right now.", etc. )1 vote
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