13291 results found
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Add Push to Talk feature in UK account
Kindly add the Push-to-Talk Feature for UK Customers
2 votes -
Audio Conference
Extend the up-time of an audio conference from 6 hours to 24 hours.
2 votes -
Call Queue Accept Notification
Customer want to have a notification showing on call queue member's RingCentral Desktop/Mobile app that was currently in a call if the new incoming call was already accepted and who accepted the call.
6 votes -
User Level Robocall Block Feature
Currently, the robocall blocking feature is available to the system mailbox extension only. It would be nice to have users individually have an option to enable/disable this feature.
5 votes -
The option to choose How caller id should show caller id name and number for incoming calls for canadian cellphone numbers
Customer is requesting to have the options for incoming call for caller id from Canadian cellphone number to choose what information they want to have displayed on their system .if it will be Name of number or both
2 votes -
IVR voice command
Voice prompt when making selections in IVR menu
27 votes -
Receive call queue SMS notification on Ring Central phone numbers
I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.
12 votes -
Add external call forwarding option to custom rule at auto-receptionist
Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.
11 votes -
Notification before RingCentral App update
It would have been best if they can received an email sooner for their users that their apps are outdated and needs an update. Than they only 24 hours to fix it.
1 vote -
1 vote
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1 vote
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Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user
Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user.
Example: From the Admin Portal, the Super Admin clicks the user extension, Super Admin will have direct access and log in as that user and then access the SMS via the users RC App to delete that users SMS
2 votes -
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
31 votes -
Set user status when message tab is hidden from users
The ability to set user status is removed when the message tab is hidden from users. Some customers use a different application for internal messaging such as MS Teams but still want to be able to set user status in RC app. Please make it so that the ability to set user status even when the message tab is hidden via custom roles.
9 votes -
Add a feature that enables DND to turn on while the user is in an active call.
Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.
18 votes -
Upload custom ringtone
This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!
43 votes -
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line is receiving phone calls.
4 votes -
Allow RingCentral direct number to receive 2FA access code
It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details
18 votes -
auto adjust users timezone to match call queue time zone
option to adjust users timezone to call queue as there are different call queues and users are on different timezone
5 votes -
Bulk updates and creation of limited extensions
Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.
18 votes
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