11055 results found
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Notification that would notify the users that there's a call routing issue
Customer wants a feature where there will be a system notification that would inform them that they are not receiving calls.
1 vote -
Would like to be able to upload contacts in separate list without seeing it under personal contacts that looks like a masterlist
If contacts is uploaded as list that should be it. It should not be added under personal that looks like a masterlist.
1 vote -
requesting to only show the caller ID and not the main phone number when the customer calls any number
customer is requesting to only show the caller ID and not the main phone number when the customer calls any number
1 vote -
Auto transfer completed calls to an external number. ie survey number
This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
4 votes -
Ability to change line 1 and line 2 on Polycom Deskphone
Ability to change line 1 and line 2 on Polycom Deskphone
8 votes -
Custom Rule for Unknown Numbers
Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.
2 votes -
Enable non sip compatible phones
We have Mitel 5330 phones that we wanna use with Ring Central phone system. Apparently its not compatible since this is not a SIP enabled device. It would be beneficial to most of ring central customers to have the non sip compatible phones work with the phone system for us to utilize the desk phones
2 votes -
Customer wanted to hide the settings icon from the RC app for her employees
Allows the Super Admin to have full control with there settings and Standard users could not change there own settings since it was already configured by the Super Admin
1 vote -
ability to play SMS audio notification to computer speaker while incoming calls to headset
different output for SMS audio notification
1 vote -
Implement cloud backup of custom fax covers
If we need to re-install the mobile app or clear browser cache (app.ringcentral.com) we are forced to setup our custom fax covers again. Tedious for end users who have different/multiple custom fax covers. Support stated that all the custom fax covers are stored locally on the device (iOS, WinOS, etc). Would be nice if they were stored on the users extension in the admin portal, eg. https://service.ringcentral.com/application/users/users/default/??????????/outboundCallsFaxes/faxSettings, and as such would be accessible wherever they are signed in.
1 vote -
Auto Receptionist
all incoming calls outside the company number will be forwarded to the receptionist, and all incoming calls calling from the direct line of the user's inside the company will be forwarded to the same receptionist, and then the receptionist will transfer the call directly to the user's direct line.
1 vote -
Request Option to Select Ring Central Contact Center /North America
Ability to have the option assigning a phone number to Ring Central Contact Center /North America. Currently, this is only available internally. Phone Numbers>
6 votes -
Fix caller ID for 800 numbers
Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional
2 votes -
Correct issue with voicemail notification only uses default iPhone alert since last update
Today is 8/22/23 and until recently a voicemail received on the iPhone RC app would follow the custom tone you selected. Now it only alerts with the default tone for the iPhone regardless of what you select. This was working fine for the past year or more and needs to be corrected as the users (doctors, etc) can not differentiate between the notifications and the default 2 tone alert will not wake them from sleep when on call.
2 votes -
04 number availability
Although 04 is commonly with mobile numbers in Australia, hopefully RingCentral will have 04 numbers available as well.
1 vote -
Handling of opening hours for call queues via a tempalte
In the platform it is possible to have different opening hours for call queues (from Monday to sunday). It would be pratical to add one more slot in the middle of theday for lunch time, sometimes a place can close for lunch time and it is not possible to have different slots in a day (for example 8am to 11am and 1pm to 7pm on Monday instead of 8am to 7pm)Right now this can be handled via each call queue with personalized rules but it would be more efficient to handle this via call queue templates to avoid having to…
1 vote -
Custom Role | Modification | Creation
Ability to have a custom role that can create a company custom rule and choose specific Groups where the call forwards while at the same time, the role should not have access to Phone System>Groups from the admin portal.
1 vote -
Remove the keyboard shortcuts on the RingCentral App
The customer wants to remove the keyboard shortcut because when the users change their status from accept queue calls to do not accept queue calls and hit the space bar it will return to available and this is only happening when they click their profile and hit the space bar on their app
1 vote -
Rearrange the icons showing under contacts in RingCentral App
have the option to remove or rearrange the icons showing under the contacts for RingCentral app
1 vote -
Paging Group Device to Receive Page increase to 65 Devices
On the Admin Portal for Paging Group when they selected all device under Device to Receive Page he system give them an Alert
You've reached the limit of 25 paging devices. To add new device to the group please deselect one of the already added devices first.They would like to have up to 65 Paging Devices added on Device to Receive Page.38 votes
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