13291 results found
-
Add the ability to set statuses, especially DnD, for a specific (short) duration
Quite frequently, after I have set Do Not Disturb to work on a task without interruption, I discover in the middle of the following day that the day had been so peaceful because I forgot to reset my status back to Available.On other UC applications, it is sometimes possible to set statuses - at least Do not Disturb - for a specific duration - like 1 hour, 2 hours, both of which are useful to cover e.g. lunch breaks, or 4 hours to cover whole mornings or afternoons, Today, to get one day of peace and be available on the…
11 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
24 votes -
Add function to claim a domain to prevent account sign-up
For enterprise accounts, a function to claim a domain/domains to prevent users from signing up using their corporate email addresses.
10 votes -
Allow fax account to use the Print to fax feature without upgrading
Please allow the "Print to fax" feature to be use on FAX only account without upgrading to MVP plans.
5 votes -
Ringtone Inclusion for Call Recording
I am writing to request a feature enhancement for the call recording functionality. Specifically, I would like the option to enable automatic call recording starting from the moment the phone begins ringing.
As requested, this feature would greatly improve their call management and record-keeping processes by one of their customers
2 votes -
Flexible Caller ID Assignment for Outbound Fax Number by Site
The scenario is that a "site" has a physical fax machine with an attached Cisco ATA. Standard inbound and outbound faxing from the device works as expected. We would like to designate that fax machine as the main "fax number" for that specific site, so that the associated users in that site can also be assigned that phone number as their OUTBOUND fax number. This process would centralize all received faxes to come out at the physical device, but allow sending of faxes from both the machine, and electronically from any user in the site with the RingCentral app available…
2 votes -
Add a 'Save' button on new Call Forwarding flow in Admin Portal
Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!
16 votes -
Caller id name for primary number
would like to add caller id name on primary number
1 vote -
setup reminder through text in the ringcentral app
Customer would like to receive reminder or setup a reminder in the Ringcentral app and receive notification through SMS
1 vote -
Disable/Hide the dropdown menu to select other numbers to send SMS for the RingCentral app/web app
Have the option or ability to turn off the dropdown menu to select another number when the User or auto-receptionist send SMS using the RingCentral app/web
1 vote -
Extend digits in dial by name directory
A feature in which we can extend the characters in dial by name directory from standard three digits to five digits
2 votes -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
79 votes -
Allow for look up of existing speed dials
Our company was set up with 3-digit speed dials for some of our affiliate locations. The current Ring Central app does not allow us to "look up" or view these speed dials. As such, the user has to know the 3-digit code for the specific location in order to use it. These speed dials should be able to be searched like when searching for another user, where one can type either the name or Ring Central brigs up available/possible options as the user starts typing number digits. Below are samples of how the search works today for both alpha and…
1 vote -
transfer all of the text messages the a user has had with multiple individuals to another user
Ability to transfer a user's text messages to another
I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?
1 vote -
BLOCKED NUMBER BY LAST 4 DIGIT
Receive 20-30 spam calls requesting to have the feature to block numbers by the last 4 digits since the spam calls are coming from same first 6 digit number. Please see attachment. Received 20-30 spam calls requesting a feature to block numbers by the last 4 digits, as they all come from the same first 6 digit number. Please see the attached file.
4 votes -
Put Total/Count of Contacts on Desktop App
Customer wants to be able to see how many contacts she has in total on her desktop app.
3 votes -
Presence indicator on RingCentral app for desktop SMS part.
Need to have a presence indicator on the SMS section on the RingCentral app for desktop, similar to the one in the Messages part, where you can see if the person is available or on call. Hope you can fix it for SMS section.
4 votes -
A more visible identifier for Call Park Locations on Desk phones
After a firmware update, the identifier/icon for Park locations on the Polycom's phone display got smaller and it's kind of a downgrade as we were able to easily identify if a park location is available or busy.
We have visually impaired employees and it's really hard for them to see this.
See attached screenshot.
1.) Right now, we can identify if the icons for the park location turns red or blinks (Encircled in red)
2.) It used to be a different icon before (Highlighted in yellow)2 votes -
Want the fax to send atomically to other extension
The customer wants to forward a fax that was received to the extension number and forward it automatically to other user's extension
5 votes -
Ring Central App ring even if phone is on silent
I take after hours call. Before switching to RingCentral the calls came through a specific number which I had set up as "emergency bypass", allowing my phone to ring even when on Silent. When I go to sleep I do not want my friends to call me and the ringer go off and wake me up but if my patients are calling through ring central I want it to ring and wake me up. Can you develop a setting where the ringcentral app will cause the phone to ring even if the phone is set to silent. Basically like an…
4 votes
.png){kind=link}
.png){kind=link}
.png){kind=link}
- Don't see your idea?