11793 results found
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remove the option "Last year" on the download SMSlogs
customer is requesting to remove the option "Last year" from the download SMS logs as the option is giving confusion between the data retention policy and the option showing on the interface for downloading SMS logs which only allows for the past 60-90 days
1 vote -
Adding notes to phone numbers
It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.
9 votes -
Auto Assign New Users to HUD
It would be extremely useful to have a new user automatically added to existing user's HUD automatically. This would ensure that all users can quickly contact a new user and not have to worry about manually adding them.
11 votes -
Call Queue Dialed Number Connecting To External Number
RingCetral number reflecting when being dialed then connects to call queue then being answerred by the external number, right now when we call our RingCentral number that was connected to call queue then being transferred to external number it still shows the caller phone number.
11 votes -
Number of outbound fax pages can be check on the call logs
Number of outbound fax pages can be check on the call logs
4 votes -
Option to add contacts efficiently
It would be very helpful if, upon clicking on a phone number, a field could open up directly where I could input the contact's name. Alternatively, a drag and drop feature could also make this task more efficient.
2 votes -
looking for a change log in RingCentral admin portal or app
We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, along with anything deleted or modified in the logs.
11 votes -
Add A Historical Logs for Phone Provisioning in the Admin Portal
-would be useful for troubleshooting if a set of phone goes down-currently, we can only capture logs real time internally (no history)
4 votes -
Set schedule for automatic deletion of Call Recordings
Our use-case is that we want to store calls for as short period - just to protect our staff from abuse from callers. At the same time we don't want to retain calls for any longer than needed for compliance reasons.
3 votes -
Give an option to allow an ad-hoc conference calls to continue if the host drops
Use case: RingCentral customers often receive calls from their customers that need to be warm transferred over to another department. After the warm transfer, the call needs to be conferenced so that the customer, called party, and transferred party can all talk together. Then, the original called party needs to be able to drop the call, allowing the transferred party to become the new host of the call.Problem: After a warm transfer + merge, when the original called party leaves, the call terminates for everyone. There's no way to allow the call to continue. Workaround: If the end users uses…
3 votes -
Add options for enabling call recording announcement
Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls.Currently the three options are:1) Play periodic tones for outbound calls2) Play Call Recording Announcement for Outbound Calls 3) Allow mute in auto call recording This has been asked before and turned down with the reasoning of ADMIN RESPONSE May 3, 2023Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. Were the call recoding section clearly has this disclaimer saying RingCentral can not be held liable for…
5 votes -
Incoming caller ID name display on app
In the app, incoming calls only show a phone number for caller ID, no name appears. A basic request, I'm surprised it's not available.
5 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
Reduction of RC App-Cloud interface complexity
The complexity of the interface between RC Apps and our cloud has significantly grown over time as can be observed from the tables in the MVP network requirements document. At this time, there exists no coordinated effort across RC engineering, PM and OPS organizations to mitigate this complexity. Furthermore, this complexity counters elements of our Core Value Proposition: "We make it simple to set up, to run, and to manage." More specifically, the interface complexity has a significant impact on the enterprise firewall configuration effort for all of our customers, the volume of customer/partner questions around firewall configuration, the RC/Partner…
97 votes -
Larger Capacity For the numbers that can used under custom rule for caller ID
Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .
4 votes -
If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
3 votes -
Provision Mitel IP485G with Mitel BB424
Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.
3 votes -
Copy Multiple Text Messages
For the ability to store, archive, record in another software package, it would be great to be able to Select multiple text messages and copy them (along with name and timestamp), using the same interface where a user can select and delete/forward messages now.
1 vote -
Ability to answer more than 1 call from a call queue.
Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
49 votesYou can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
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Language management option
Give the option to change the language on the ringcentral application
4 votes
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