11050 results found
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Change Audio Format
It would be best if we have the option to change audio fle from mp3 to wav file or vice vers. There are some devices that does not support mp3 or wav.
7 votes -
Have Call Queues and Call Monitoring respect site boundaries for administration
Customer uses Site admins for each site. Admins can set up Call Queues with only users at that site but can set up Monitoring Groups across the entire company which is a security risk
2 votes -
Outbound call recording anouncement
Ability to turn off call recording anouncement when pressing *9 for personal phone calls.
4 votes -
Automatic Call Recording (Specific RingCentral Number)
Requesting to enable automatic call recording on a specific RingCentral phone numbers
4 votes -
Auto Answer set up in Mobile App
Auto Answer set up in Mobile App
2 votes -
Have the capability to connect 2N® IP Verso - Luxurious Modular IP Intercom to the provisioned device associated with an active extension.
This helps the users to easily interface with other systems, achieving even higher site security.
2 votes -
Ability to send SMs to a local number assigned to the IVR
set up the ability for IVR menu with phone number to send and receive text messages
2 votes -
24 hours business hours: ability to forward calls to voicemail without a need to sign in to RingCentral
The customer's employees don't have a certain time for the end of the shift. Said the very last person to leave the office will forward the calls to VM then the first one to come in will forward it back to BAU.
• They want to set up an automatic way to do that without the employees having to login to anything.1 vote -
Please show the phone number and email on the contact preview.
Please show the phone number and email on the contact preview. This make it easy to copy and paste name, phone &/or email quickly. Currently I can only see the email, I prefer to see the phone 1st them the email or both with phone always first.
1 vote -
Call queue automatic switch who will receive the voicemail
Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue
1 vote -
Play remaining minutes in queue.
To advise callers how many remaining minutes they have until a next agent will be available.
2 votes -
Add Company Name Field to RingCentral App
We are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows).On the main call log screen, it shows the Caller's Name that we add on the Contact Card, but it'd be nice if we could also see the Company Name field that is on their contact card.
5 votes -
Sync more than one google accounts
Make it so more than one google account can be synced with the RingCentral App.
3 votes -
Internal Office SMS messaging thru RC App
Customers wants to have a feature wherein even their employee don't have RC number as long as they have RC App on their device they can communicate or send SMS internal on their office.
2 votes -
Outbound Caller Name for local number to display company name only
1-Ability for Outbound callerid in local number to display name only2-Caller ID name should be visible for Toll Free (open under USTCOM-I-533)
2 votes -
Received Only 1 Email Notification for VM Messages When Added as Co-recipient and included in the Shared Voicemail Email Distribution
When a user is added as a co-recipient of another extension (user and/or call queue extension), and their email address is also included in the Shared VM email distribution list, multiple email notifications should not be sent to the user and only 1 should be sent.
1 vote -
IVR user to have the filter capability and transfer to same user ext. direct number
IVR user to have the filter capability and transfer to same user ext. direct number
1 vote -
Give Super Admins the ability to Emulate Basic users to resolve issues they are experiencing.
Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emulate the manager so we could see what they saw to resolve the issue.
1 vote -
Show Reference Button
A "Show Reference" Button would be a button that would show where any user is referenced. Weather that be in a call queue or if another user is routing their extension to the user in question.
1 vote -
Analytics-data around call that were specifically avoided when it rang the agent.
I'm trying to find or create a report that will easily let me see how many calls a given agent did not accept from the queue. I know there are different tags such as Refused, Not Answered, Abandoned, but I'm specifically looking for data around call that were specifically avoided when it rang the agent.
1 vote
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