12766 results found
-
Routing calls in a queue based on Salesforce account owner
We aim to direct incoming calls to designated RingCentral call queues according to the Salesforce Account Owner.
2 votes -
Voicemail checkbox
Add a section in the voicemail tab in the RC MVP app and Softphone application where you can check a box to state that the situation has been handled or action on the voicemail has been taken.
2 votes -
Add login/logout buttons for queue members in the Line Keys on Mitel 6940w
We don't have our employees use the application. We don't have it installed on the PC or phones. They are strictly fielding calls from customers from Mitel 6940w desk phones, which work great but they can't log themselves in and out of the queue status. As of now, we have to set their phones to DND, which means that while they won't field calls from customers, they can't take calls from anyone else.
2 votes -
Add a 4th line for conference call on the Cisco IP 303 desk phone
Add a 4th line for conference call on the Cisco IP 303 desk phone
1 vote -
caller id name to reflect on all mobile phone numbers canada
Live transcription in Webinar
it will be better if we will have a live transcription for Webinar because some clients demand this feature
1 vote -
Messaging View
Create a a tab for the text messages views that shows which messaging threads you have not responded to (i.e. the other person sent the most recent message). As someone who reaches out to hundreds of numbers every day, this would help me ensure that no one goes without a response!
1 vote -
send Unanswered call queue calls to the members voicemail sequentially
ability to send voicemail to the member sequentially or in order. Or send the voicemail to Teams.
1 vote -
Option to remove main company number for outbound caller ID settings
Hi, On behalf of Mr. Alex Moore of TowerPoint. The customer would like to have the option to remove the main company number as an outbound caller ID number for other users in the account. Currently, the numbers that will appear as an option for outbound caller ID are the main number, direct number, and number assigned to the auto-receptionist. Customer wants for their users to only have the direct number as an option to set up as an outbound caller ID.
49 votes -
Enable Super Admin role to control Teams in RingCentral app
It's very helpful if super admin roles can control Teams in RingCentral app aside from the creator of the Team Conversation.
3 votes -
key templates for polycom vvx 450
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key templates.
8 votes -
Custom roles and permissions Disabling the Video Service from switching to RingCentral Video
As an organization, we have found that standard users of RingCentral have too much control over their settings. In this example, users can change their meeting service preference which leads to poor user experience. We do not currently have a preference but instead would like to be able to control this setting as an organization. Leaving standard users without this control.
1 vote -
RingCentral video recording auto download
for the customer having the RCV Recording be automatically downloaded before the deletion date will be more effective so that it will be more convenient for them to have the record and less worries that the recordings will be lost
1 vote -
URL Blocked by ISP
it will be more convenient to have specific URL error code that the URL is being blocked through ISP, with that the customer can directly contact ISP instead. It will save more time and effort for their issue to get resolved
1 vote -
RC App should mirror parent computer's format for time, 12/24 hours.
The format used to display time (12/24 hr) should be inherited from the parent PC. At the very least there should be a switch in Settings to allow selection of 24 hour format.
1 vote -
Make dialpad in app able to dial participant code without having to use pop-out dialpad
When calling into a conference call, the dialpad in the app will not accept the participant code. Have to use the pop-out dial pad for code to be accepted. Make it so participant code can be inputted from either place
2 votes -
add the ability to add contacts from other sources
Need to be able to add contacts by importing them from other sources
2 votes -
Enable CNAM for Australia
He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
26 votes -
Ability to only show company contacts when searching for name to call
When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy search.
5 votes -
Is there any option to see what numbers are clients inputting on the IVR.
Is there any option to see what numbers are clients inputting on the IVR Contact System, like we can see it on our system that this customer is trying to input the EXT number
2 votes -
Option to allow call through
Add an option that will be on/off that forces callers to press 1 to ring an extension. This would reduce spam calls. Example when enabled: "You have reached the extension of _________ to continue this call please press 1." If they press 1 continue processing the call. If not send to VM or even disconnect.
1 vote
- Don't see your idea?