11047 results found
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Hunt Group In Lieu of Ringing Group
A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt Groups can be shared among one or a number of extension that share the same call coverage. In lieu of configuring within each individual user profile a list of extensions that are grouped into a ringing group and designated to answers calls when not answered by the principle extension, which is likely similar across multiple extensions within a department, allow destinations…
20 votes -
Feature to prevent users to listen to voicemails at the same time.
Feature to prevent users to listen to voicemails at the same time.This way, the work won't be doubled.For example, I have called into the voicemail for 1620 and I am listening to t he messages. John then calls into the voicemail is also listening to the same messages I am listening to. This is causing twice the work. On Mitel, the Mitel system would say "I'm sorry but someone is accessing this voicemail at this time. Please try your call again later."
2 votes -
Send contact cards to android and iphone
You know how everyone business getting hit with spam likely? One way to avoid this is to get your prospect to add your contact to their phone. You can do this via SMS by sending a contact card. You can send them to android but not to iphone. We need this fixed ASAP!
3 votes -
Add Global Speed dials
There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desperately needs to add a global speed dial list to their system.
8 votes -
Bulk selection on the Inbox section
The new inbox section in the RingCentral app should have a checkbox option so you can select multiple voicemails/texts/faxes to apply bulk actions, such as marking as unread, downloading or deleting them, on the support site appears that the feature is available but looks like it was for older versions. This feature is important because often the users have to work with a lot of different inboxes and going one by one can be really time-consuming.
1 vote -
Fax to Network Share Folder
For Customer who need the Fax to be saved directly to their network shared drive.
4 votes -
Open and save fax in one step.
The prior version of RingCentral gave you the option of opening a fax and saving the fax without having multiple steps. With the new version, you have to download the document, save the document, delete the download then delete the original fax. Too many steps.
4 votes -
Text Notification to use a different ringer source rather than the default voice
We have customer's requesting to separate the ringer source for Text notifications giving them the capability to continue using the headset and when stepping away from desk will still hear the PC speaker ringing using a customize ringtone.This applies to all RC app platform as the by default it always use the audio output selected to use the headset.Example:Audio output for voice -using HeadsetText Notification audio output -set to speaker.Result: Loud ringtone for Txt messaging while keeping the headset use the audio outpuExpectation: Both audio output should work independently.This feature had been requested for years now by Desktop Masters
3 votes -
New process for SMS to distribute to users
able to distribute SMS
1 vote -
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
1 vote -
Enable option to add TCR Campaign for Custom Roles
Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.
1 vote -
Option to Disable Giphy to Specific User and Not the Entire Account
They would like to be able to restrict particular users in utilizing Giphy sharing for different reasons.
1 vote -
Feature additions for Quick Contacts under the new RingCentral desktop/web app layout
We would like to have the ability to customize on how quick contacts are viewed/presented. On the "New layout", Quick Contacts can now show more than 10 contacts at once, unlike on the "Old layout" that can only show 10 at once, but the problem on the "New layout" is that you would need to scroll down in order to view the other Quick Contacts. We are hoping that we can still use the old Quick Contacts layout and show more than 10 contacts at once, so that our Users would have more flexibility in utilizing the Quick Contacts feature.
1 vote -
stop/pause incoming calls when on an active call
Provide option to stop/pause any incoming calls when already on an active call, using the RC app for mobile and computer.
2 votes -
Password Policy Change
Please set up a policy that can be attached to new and current users that triggers a password change with a minimum age of 60 and maximum age of 120 with a minimum of 10 characters.
2 votes -
Customer wants the 2 factor authentication to be forwarded to his Ringcentral phone number
The customer wants the 2 factor authentication to be forwarded to his RC phone numberThe customer also wants the text message from his regular mobile number will be routed to the ringcentral phone number.
2 votes -
Notification when logged out of mobile app
I noticed that the mobile app doesn't stay logged in if you don't use it for maybe 2 or 3 weeks at a time. For people that do not receive calls very often, I think it would be beneficial to be notified when the RingCentral app is no longer logged in on their mobile device. Otherwise, one runs the risk of missing a call.
2 votes -
Option where to see if users are toggling In or Out in their status
I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out
4 votes -
Status Share can be seen under HUD and once the DND is off, it will clear the status share
. If the user in on lunch, out of the office, vacation. Another thing is once the DND is disable, status share like "on Lunch" will be cleared automatically. On Status options, we would like to add in meeting.
8 votes -
Allow alternative numbers to appear in company directory VVX450
Please allow the company directory on VVX450 to show alternative numbers for staff. Currently it only shows their extensions even though we have inputted mobile numbers, alternative landlines etc for each staff member we have. Users are using printed out documents or the ring central app on their phones to pull up alternative numbers for people and then dialling them from the desk phone. A very slow arduous process.
3 votes
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