11043 results found
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Password in sending email to fax
Customer would like to have a feature wherein sending faxes via email is protected with a password
1 vote -
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
1 vote -
The ability to change the ringer on the mobile phone app
It would be nice add a different sound to the Ring Central Phone app like you can the on the actual phone.
1 vote -
IVR numbers ring as a presence on the softphone
Option to Add IVR as presence so that if it does not get answered, call is routed back to the IVR.Customer's verbatim: We have calls that come in to an IVR on the MVP side. There are a number of options, for reaching members of this team. We want a way to make this number ring as a presence on their softphone and in the event they do not answer, it goes back to the call routing.
1 vote -
Calendar view
mobile view does not allow full month view of calendar. Desktop view for calendar would great if able to pin to side bar for easy access and review
2 votes -
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
2 votes -
IVR for Outgoing Calls
i want when i make an outbound call, RingCentral will automatically route the call through my selected options menu, allowing receivers to choose the appropriate option for their needs.
2 votes -
To Integrate Phone App with unified desktop to show the actual user status in HUD
Desktop app were having issues checking the presence of the users using the phone appit is showing offline and we need to be able to see their status in HUD with their right status from their extensions
2 votes -
park groups custom MOH
I need to have a custom MOH on park groups
1 vote -
bulk notification update
I'm trying to disable the option "Send an email when a phone is added" on all users account. It is not an available option within a template. Please have an option to do this in bulk. Also, an option to disable notifications to users temporarily.
1 vote -
Ability to search/filter by events in groupchats.
our team uses ring as our primary communication method.When a team member has vacation time and or just will be out of the office for a period of time they will create a new event within ring central and send that event in our team chat. This is great however the events get lost very quickly when we use the team chat as normal.I would love to see something that allows us to filter by these events to see what days the team will be unavailable ect. Similar to how all team member can see a pinned comment.cheers
1 vote -
Ability to make outbound calls with IVR
Ability to make outbound calls with IVR - the customer gets a call from a robot
2 votes -
Bulk delete for sms messages
we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
42 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now on desktop and mobile, learn more here! -
Presence feature. Need the ability to answer a call after it was forwarded to another extension.
The presence feature is set up for users 1, 2, and 3.
User 1 missed the call and forwards it to User 2. User 2 incoming call shows up on User 3 deskphone display but will not light up giving User 3 the ability to pick up the call.It would help if users will also have the ability to pick up calls (using the presence feature) that was forwarded to another extension.
1 vote -
Group chat "Teams" feature in RC Phone app
Please add the Teams feature in RC Phone app just like in RC app.
1 vote -
Add Offline status to User with Extensions filter
This would allow the customer to get details on Offline user and the User extension details quicker. Currently offline status is only available under Phone systems > Phones & Devices > Filters > Status offline. This provides and extra step of Admins needingto then navigate to User extensions for USer details
1 vote -
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension Users
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension UsersIntroduction: The purpose of this proposal is to suggest an enhanced method for delivering temporary login details to new extension users of RingCentral. Presently, the system relies solely on email communication to transmit these credentials. However, we propose the implementation of an alternate method to provide users with greater flexibility and convenience. By incorporating additional options such as phone calls to registered contact numbers or sending temporary passwords via text messages, RingCentral can improve the onboarding experience for new users.Current Method: Currently, when a new extension user is added to…
1 vote -
Forwarding voicemails to Google Group Inbox
A feature for forwarding voicemails to Google Group Inbox in the web portal settings
1 vote -
TRANSFER FROM CXONE TO RINGCENTRAL SHOULD SHOW THE TRANSFERRING SKILL
I'd like to request an enhancement that will improve integration between CXOne and RC MVP. Our staff have reported that it would be beneficial if calls inbound to MVP from Contact Center referenced the Skill making the transfer, instead of listing our main line for every call transferred in this manner.
1 vote -
Setting up PIN code to access after hours line
We currently have our phone tree set up with an option for patients to select an emergency line to get through after hours. The issue right now is that anyone that calls the office line can get through the phone tree and pick the emergency line and get through. We need to set up a PIN code to give registered patients so that they are the only ones who can get through to the emergency line after hours.
1 vote
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