9260 results found
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Give users ability to use the company main fax line number as their Fax caller ID.
Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.
6 votes -
Ability to send SMS from Voicemail Screen
When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…
7 votes -
Enable all extension recordings on creation
Have a tick box that will enable call recordings on all extensions when they are created.When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.
3 votes -
Ability to make personal contacts the default contacts list in mobile app
RC Mobile app defaults to company contact list for default contacts so you have to swipe multiple times to access your personal contacts. This becomes cumbersome if you are using ringcentral mobile app for most of your calls to your personal contacts. Suggestion is to allow users the option to select which account list they want the app to default to: Company, Guest, Personal, Teams, or Other
6 votes -
Federation options only on administration side
For example, options like searching across accounts. User information and presence should be siloed.
2 votes -
Incoming Fax Organization
The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
3 votes -
Add longer louder Notification sounds
I am hard of hearing and use the longest loudest sounds for incoming texts. Please add sounds similar to Alarm on iPhone. Thank you!
3 votes -
Report about the busiest times of day for inbound calls
Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please?
I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.4 votes -
Conference + Transfer Feature
We hope that this feature would be added to our RingCentral App as it make sense to have the capability to completely transfer a conference call to a 3rd party carrier and keep the call active. Today, in RC App the conference call is just like a merged call and we can't leave the meeting without being disconnected and also we don't have any transfer feature available to it as well. Our customer is at risk now of cancelling their RC Office Premium service if we cannot provide this feature to help them improve their customer service as they support…
22 votes -
Multiple rings for different lines being called
I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.
7 votes -
Remove Auto Log SMS to end user
I am looking to remove the \"Auto log SMS\" feature from the end user - I want this feature to only be enabled on an or level
2 votes -
Allow User to have 2nd field to enter phone number to call next after current call is ended.
When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.
2 votes -
Add notification if a customer reached 75% of their sms
The reason why the customer would like it to be 75% and not 90% is that they would like to be sure to avoid any extra charges on top of what they have.
1 vote -
Caller ID Information Pass Through with call Transfer, Internal and External
Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…
51 votes -
HUD - Add the status
Should be a good idea to add the status on the HUD. Like on the chat after the name.
10 votes -
Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in both physical printed form and digital dissemination at the time they are received.
15 votes -
Support for Arm Based Processors
I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.
19 votes -
Speakerphone/handsfree option while phone is ringing.
While this feature somehow comes and goes on the app because it worked for years and now all of a sudden it stopped working. Now when I use my work cell phone with the Ringcentral app to call a customer, the speakerphone button is grayed out and I can not use it until the phone call is connected. My business and myself would greatly benefit with having a hands-free and speakerphone option during the whole call from the time the call is made just like any other app I have ever used in my life. It severely slows down my…
1 vote -
Ability to remove pre-made Fax Templates from Ring Central Admin Portal.
I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be removed.
1 vote -
Call Queue estimated wait time feature
verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.
13 votes
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