11804 results found
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Add number for voicemail notification
A feature for adding another number for receiving notifications
1 vote -
IVR menu to have a personalized connecting message in the middle
IVR menu to have a personalized connecting message in the middle
1 vote -
Leaving a Pre-Voice Message Before Transferring a VM to Another Extension
Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.
1 vote -
transfer calls automatically to the number of the calling party
for instance, somebody calls your RC number and you need that call to be routed back to the number of the caller
1 vote -
Ability of the the super admin to send a link to activate the user/extension
The user is not getting the welcome emailadmin is asking if there's a link that they can send to the user to activate the user/ext instead of resending the welcome email
1 vote -
Add a badge to Cloud Office icon on Task Bar to show status
I sometimes forget to make myself available when I've left my desk. If the icon in the Windows (or Mac) Task bar showed a 'badge' reflecting my status I would be ale to see if I have forgotten.
2 votes -
Phones that help people with hearing disability
Phones that help people with hearing disabilityGet and test a phone that can help people with hearing disability
4 votes -
Call logs that include transfers
Currently call logs are only able to show calls that have come through on direct lines, but now how they were then handled internally. Say, if a caller made a call to the main line, then the call was transferred to another person in the organisation, we cannot see that detail currently. All we can see is that a person called and was on the phone with someone on teh main line for a few seconds, then the call ends.
6 votes -
much larger video file limit in SMS
We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB limit per video in SMS, this is impossible. It would be an absolute awesome addition to our client approach and make us stand out to competition as well.
9 votes -
Add Malta MVP GO
The customer is experiencing issues making calls using a Maltese number and found out that the number is an IVN. We advised that IVNs are intended for inbound calls only. However, we do not support Maltese MVP GO at the moment. We need this added in future updates and all other countries with no existing MVP GO.
2 votes -
Want to upload unassigned bulk contact maximum of 350
customer is request to allow them to upload all of their contact more than 350 , instead of by 25 or by page
2 votes -
Create shortcut on home page to Ring Settings
On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other landline number.https://service.ringcentral.co.uk/application/users/users/default/1163497064/settings/phone/default/user/callHandling/workHours
1 vote -
If caller enters no action, connect to operator delay should be adjustable (it's currently around 10 seconds)
It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.
3 votes -
Send fax using the fax contact list
When I add a contact list on my RC app there's an option to add a business number and fax number. When I tried to send a fax and select the contact on my list it shows the business number instead of the fax number.
4 votes -
Multiple call handling states
I would like to see RC give users the ability to have multiple voicemails and call handling rules for different modes. Like 1 for available, but can't get to phone, one for in a meeting, on for out of office. Each of these modes would then have the ability to set call forwarding rules different from the others.
4 votes -
Custom Emojis
It's a fun thing for a team to do, it's a feature in Slack that we all miss.
74 votes -
Show Company name instead the first name and last name under Personal Contact
Will not show company name under contact just first and last name
6 votes -
Need more than one manager for user groups
Currently there is a limitation on 1 manager per user group. Our organization would like to share this responsibility with others in order to handle the changes needed within a large group
10 votes -
Call pickup where non Call Queue members can pick up call without using overflow
I would like to have other people (non call queue members) be able to pickup the phone call if they are available, but the voicemail shouldn't land in their voice mailbox. The Front Desk should still have the ownership of the call and be tasked with calling them back.. There is also additional confusion for out clients\patients when they get to a different mailbox from the extension they selected.
4 votes -
Manipulate phone from Client
For people that are coming from the Mitel MiVoice Connect the have the ability to manipulate the physical phone from the client. For instance, if they get a call the can press a green button an connect the call the their phone. They have the ability to check voicemail from the app (I find that this is available but there are restrictions). If they take a call on their physical phone, they have the ability on Mitel to transfer that call from the App. I am finding that this is becoming a struggle with users as we move them over
3 votes
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