11804 results found
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Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
1 vote -
Routing missed calls in Queues, and custom rules
As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to route that missed call to an IVR. Creating a rule only allows you to call forward immediate. So it would be nice to be able to route MISSED CALLS in a call queue to an external transfer or internal transfer (IVR or user).It would also be nice, to have a custom rule that…
8 votes -
Save/Backup & Restore IVR Settings
To be able to save/backup a current IVR settings before making changes and to be able to restore it when needed through IVR Editor.
4 votes -
prompts library available anywhere as an upload
Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
4 votes -
Ability to restrict On-Demand call recording in MVP
Hello,The On-Demand call recording is a great capability however it lacks the ability to restrict access to who has it. In it's current state it's an 'all' or 'noone' method. Having the ability to give this to call users would limit risk to companies on who they allow to record calls.
4 votes -
To include Jabra Speak410 for recommended headset
To include Jabra Speak410 for the recommended headset.
1 vote -
add COMET to app gallery
it would allow synergy with ringcentral and the COMET CRM
1 vote -
Connect IVR to Calendar
Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar
1 vote -
Masking Outbound Calls to International Numbers
Masked the direct number on the outbound caller id when making outbound calls to international numbers.
1 vote -
If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section
If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section
1 vote -
Add time stamps to emojis / reactions to messages
We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of the post itself.We would like to not only see the user that had the reaction, but the date/time they reacted to it.
12 votes -
Enabling HOLD once you hit the TRANSFER button on the mobile app
It would be useful if HOLD was enabled automatically when you hit the TRANSFER button on the mobile app. Right now, hitting the transfer button only brings up the directory, but the caller can still hear background noises while the user is trying to find the person to transfer the call to.
5 votes -
Update the list of local mobile numbers included in the Domestic rates
There are a lot of UK mobile numbers that say "Destination disabled" when called. The numbers are not included in the list of premium numbers that can be enabled in Billing > Calling rates > Domestic rates in the Admin Portal, like 0748 numbers.The list should be updated so end users can enable the numbers when needed.
2 votes -
Report showing devices "offline" for certain intervals of time
This would benefit large companies / restaurant chains that need to know if restaurants or satellite offices are utilizing their physical phones. It provides Admins the ability to monitor, replace and check on offices/campus' that may not be aware their phone is offline.
10 votes -
Ability to check user's RC app version ( users by version)
We received an email that some of our users are on an outdated version of the desktop app (or will be outdated shortly). Is there a report to see which users? We'd rather not send out a blanket email to all our users.report request - users by version
1 vote -
Role for a user to only able to edit and upload greetings
I need a user to only be able to edit a custom greeting for a message only extension
1 vote -
delete record for abandon calls
cx is rquesting if we could removed the
abandon call record during after hours1 vote -
Need to be able to paste a phone number, when starting a new text message conversation.
It's just a very basic feature and it's strange that you're not able to do it. I'm not able to past in a mobile number into the Ring Central Desktop app when texting a new number/starting a new conversation through RC text.
1 vote -
Adding contact on the Dial Pad directly instead of using the Contact Icon on the desktop App for new call and new contact
customer wanted to have the feature added on the dial pad itself so that they can easily add contact when they call new number or receive new number while they are on a call as the current feature is time consuming on their end
1 vote -
Allow RC AU Account to call using Blocked Caller ID to call AU Number
Allow RC AU Account to call using Blocked Caller ID to call AU NumberRC AU Account cannot use blocked caller ID number when making outbound calls to an AU number. The call gives busy tone onset of the call. Call is not hitting system call log.
2 votes
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