Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10687 results found

  1. Using the ring desktop applications HUD, a receptionist when looking to see if a user is on the phone can also see who the user is on the phone with (Phone number + Name).HUGE privacy concerns. Why should any user be able to see who the CEO or Human Resources is on the phone with, name + phone number?Howcome access controls are not in place for this?

    7 votes
    How important is this to you?
  2. Currently, there does not seem to be an integration with the RingCentral MVP App and our desk phones. Meaning if I am logged in to the APP there is no feature that allows me to make the App my primary source for calls. If I am logged into the App, both the App and my desk phone will ring.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  3. Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainline. It would be great to have all Outgoing Caller IDs set at once to save them having to update 9 different boxes.

    7 votes
    How important is this to you?
  4. ...l receive the transmission result and not the email address added to the transmission result messaging notifications.. Right now the only workaround is to put a dummy email on the messaging notification for fax transmission to enable it, and for the sender of the fax to receive the fax transmission result, it will be easier to configure for everyone if there's a certain option who to received the fax transmission since not everyone knows the workaround and it will save time to other businesses calling support to configure and to find the workaround to address their needs.

    3 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?
  5. When working from home or using the app we are not able to see if another user is on the phone. To find out, we must call that person to see if they answer or are available. If we were able to see this off the bat as we are on the desk phones, then we would not have to guess or call the user. Instead we can say to the caller "I see that the person you are trying to connect with is on the phone right now" and you can ask them to hold until you see the…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  6. Let's say I go on vacation and forward all my calls to Deana. When someone calls my line and the call forwards to Deana it should have an identifier similar to queue calls - FRWD FRM Heather Franklin-Tupper or something to that effect. That way Deana knows the person originally called for me but they got forwarded to her.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  7. Every time I am out of the office, I change my call handling to not ring any devices and I set my voicemail to a custom message. When I return, I need to change them back which I sometimes forget to do. Other products, such as Microsoft Office, have the option to set a time frame when you will be away. The changed settings only apply to that time frame. It would be helpful to have the same functionality in the RingCentral App.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  8. We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our customers. It allow them to give one number to customers for all communications.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  9. It would be nice if we could customize the dial pad and move "Hold" and/or "Transfer" out of the "More" options, onto the main pad, if we didn't use some of the options in the main pad as much. Similar to the browser version of the dial pad, where those are just on the main pad, not buried.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  10. Microsoft Edge recently added a new sidebar feature to quickly access web pages. Having the RingCentral dialer here would be super-convenient. It's just like the extension, but much more convenient.For more information, see https://www.microsoft.com/en-us/edge/features/sidebar?form=MT00D8

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  11. gmeet allows multiple screen share at same time by multiple participants. same should be available in glip

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  12. Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.

    1 vote
    How important is this to you?
  13. notification for rc app should not be showing on the actual iphone it self

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  14. When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a way for an organizer to create a call, add a bunch of people to it, then slip out the back door without ending the call they created.

    13 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?
  15. Currently under phone system- groups- paging only select a paging group and go to paging details.If you click on Devices to recieve page and drop down sites there is no search barhoweverIf you go to Users allowed to page and sites the search bar is present

    7 votes
    How important is this to you?
  16. Currently when quote message, its just repeating the text. Would be much more convenient, if possible to click at quoted text and it will lead to original message.

    6 votes
    How important is this to you?
  17. We have different phone groups. When the phone rings and one member of the group picks up the phone, the other members of the group receive missed call notifications. They should not receive the notification unless all members do not pick up the phone. When a user's phone rings, their mobile or PC app also rings. If they pick up the phone on their desk phone, then the app on their mobile phone or PC shows a missed call. If they pick up the phone on their mobile phone or PC , then the desk phone shows a missed call…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  18. Ring Central has Ring Group's under the user section which is very problematic. If a user accidentally changes their call flow via the Ring Central app or even loses power to the phone they can break the incoming call flow for a main number. Ring Groups should not be associated with a specific user and be located under the "groups" section. You may say, "Well just use a call queue." Call Queues function just like an acd group, if the user is busy they will not be presented with a second call. It will skip them entirely. This is problematic…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  19. Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".

    28 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?
  20. ...or DND.. - cx wanted to have his apple calendar event sync on rc app so people would know if he's available or not and if not available, app should go on either away or DND

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  • Don't see your idea?