12180 results found
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Feature wherein if a call came in to a specific call queue it will going to pop up a specific web page.
This will be beneficial for users that needs to provide specific information to the callers of the said queue.
1 vote -
Providing an option when a user is not included in the company directory in managing TEAM CHAT
As mentioned earlier, I've come across a system bug that affects the entire setup. To illustrate, I'm an admin who has created a team chat and added users. Some of these users are listed in the company directory, while others aren't (I unchecked a box in the admin portal). Now, for those who aren't in the company directory, their names don't show the three dots, meaning that you can't delete them or grant them admin permissions. As for those listed in the company directory, everything works smoothly. This issue needs immediate attention and a prompt fix. Let's escalate it ASAP!…
1 vote -
Organize more button on dial pad
More button 3 dots on dial pad transfer button is just below the record, always mistakenly press the record button when transferring
1 vote -
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
1 vote -
add custom emojis
It would be helpful to add custom emojis or a logo to a text message.
14 votes -
allow overlap of 2 different rules
custom rules only allow 15 minutes intervals for 2 different rules that send calls to different receivers.our customer needs to allow overlap of 2 different rules like e.g 12am to 9am monday to tuesday 9am to 4pm
2 votes -
Adding another phone number as their RingCentral number
Adding another phone number as their RingCentral number
1 vote -
Text message prompt instead of a voicemail
Can we have a way to be prompted for a text message instead of prompting for a voicemail if someone is not available? It will be much better to have this feature other than a verbal announcement.
1 vote -
Capability to change the User Status using the Pop-up dialer of RC App.
This will be beneficial for the users when they need to change the user status while the RC App is running in the background.
1 vote -
Unlimited amount of text notifications to an extension or queue.
Currently, there is only 5 people maximum that can get a notification via text when a missed call, voicemail, or fax comes through. I want all of my users to be text notified when there is a left voicemail or missed call to ensure maximum visibility to our support desk.
2 votes -
Track logs for timeclock purposes
It would be good if we could track login, logout, lunchtime and brakes of the users. mainly for timeclock purposes
2 votes -
Limiting dial-by-name directory to the site
We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of the current site.
7 votes -
the ablity to change your main number
There's currently no way to change your main business number without having to phone in and waste an agent's time. I wish I could do it from the web portal like any other change but this feature is blocked. I hate having to call in the phone never gets my pin right and has so many errors.
1 vote -
Indicator in Admin portal to see if number is SMS enabled
Please add a way in the Admin portal to see if a number is SMS enabled or not.
4 votes -
When a user's email is changed, it should also change the voicemail to email notification
when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.
9 votes -
when a lines busy automatic shut off
If you're dialing people and your hands are away from the phone and it's busy it keeps beeping and doesn't shut off like other dialers this is totally a big issue that should have an option to turn off. So it disables the busy signal after three seconds otherwise it sits there playing this tone all day.
2 votes -
ability to disable call recording
PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recording/
12 votes -
RC App: Call Disposition Feature
Without integrating a CRM, the customer would like the app to have call disposition feature for tracking purposes of top call drivers.
3 votes -
Mitel 6940 different ring tone for internal calls (call within company level)
Like to have a feature when the call is within the company, the ringtone of the physical should or can be personalized to be different from any (outside) incoming calls .
11 votes -
Allow Option to Disable Call Recording on RingCentral for HubSpot
Allow Option to Disable Call Recording on RingCentral for HubSpot
1 vote
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