11049 results found
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Add SMS FAILURE notification to desktop/browser app
On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not go out. This is a problem because I think that a co-worker / client received my message & they did not receive anything. On the mobile app, you get a red circle with an exclamation mark next to your message so that you know to try to…
13 votes -
Archiver sync option for other extensions unde the Admin Portal
There should be an option under the Admin Portal's archiver sync option to back up other extensions messages (voicemail, SMS/MMS, and fax) not just for his extension.
6 votes -
Customize Company Contacts / Phonebooks
Requesting for an Option for the admins to have a templated phonebook that will be shared for the users.have certain contact be excluded on the contact list for privacy.allow users to modify those templated contacts based on what are most used contacts.
6 votes -
Add shared line to 3rd party phones
Allow to add 3rd party phones on shared line.
1 vote -
Remove recording of the call is being recorded in between ext calls
When I call my co work on an ext .. the " This call is being recorded ..." I want to remove it . We know the call is being recorded.. We work here and it makes it take longer to connect to the person
1 vote -
Collaborate a file in message
Want to collaborate directly in message and see who is reviewing, and editing a file. Right now you share the file, then you will have to download that file then you have you make the changes then add the new file back into message
1 vote -
Add ability to limit text size or block images
Since Ring Central started put a limit on text msg, I would like to block incoming text photos as I get billed $20 few times a month now.
1 vote -
Eliminate silent delay in between IVR messages
Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay
2 votes -
RC Admin Portal: Error or alert on duplicate role being created
Create a visual flag or error when a role is created with the same format and title name as an already existing role. Perhaps erroring with 'Error; role group name already exists, please rename'Purpose is to help clients avoid a scenario where they accidentally create a similar role with different settings, but name it the same - causing confusion if users in the same role group have a different user experience.
3 votes -
Launch an External App or Website for Incoming Calls - Optional on Answer
Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was away from my desk. We need the ability to 1. change this to work on answer instead or 2. choose - a popup comes up and says - launch? Or something like that so I can choose to ignore it (nothing happens), I click "not now" and the pop…
4 votes -
Leverage GPS on Mobile Device to log out of call queues
Would like to leverage the mobile device GPS to geofence a site and automatically toggle "accept call queues" off when the person leaves the location.
1 vote -
Contact Center bill breakdown be included in the RC MVP bill
Contact Center customers are requesting to have one billing view for both the RC MVP and CC services. They said it will be easier for them to manage the billing side of their services is the CC bill breakdown is also included in their RC MVP billing section.
2 votes -
Alert Reminders
I would like to see an option added for Tasks and Calendar so you can set a reminder alert when an event or task has been set up.
5 votes -
Add On-Demand Pre-recorded Disclaimer Option
I have disclaimers and legal language I have to read multiple times a day. I'd like to have that prerecorded in Ring Central and be able to trigger those in a call.
5 votes -
Faxing to Contacts with Same Fax Number Go to Wrong Contact
As a home health provider, we do a lot of faxing to doctors. We have many doctors who work out of the same clinic, so they share the same fax #. If I send a fax to "Barry Bond MD" at fax # (810) 620-8113 from the RingCentral Desktop App, the fax cover letter will default to send the fax to the first alphabetical contact that shares the same fax number, instead of putting the contact name on the cover letter of the contact that I selected. So, our fax cover may address the fax to "Abby Apply MD" even…
7 votes -
Customizable Banner Notifications
Customer is looking for a way to send customized banner OR pop-up notifications in the RingCentral app, much like how RingCentral pushes banners/pop up notifications when we release a new update or feature. I will add a screenshot as an example of the banners we see!Use Case: for pushing company announcements & important information for end users to see when they launch the app. While communication like this can be accomplished via the company-wide team chat, if an end user is apart of many teams, messages can easily be missed. A banner/pop-up would help ensure end users don't miss anything!…
1 vote -
Team Audio Notifications
Scenario: a user is apart of around 100 teams. They do not want to hear an audio notification for every single team, and they can turn this off in their settings. However, for 10-15 of their teams, they want audio notifications to remain on. This can be done, but must be done manually by selecting notification preferences for every team.Idea: Have a dropdown menu within the settings --> notifications & audio tab to type in/select teams that you want to keep audio notifications for, so the user doesn't have to go back to their messaging tab and manually change their…
1 vote -
Use *82 to unblock private caller ID when placing outbound call via desk phone
Would love to have the option to unblock my caller ID via my desk phone when placing an outbound call.
1 vote -
RC fax account add extension
Have an option to create another user extension for rcfax account
9 votes -
Editing Main Admin & Internal Messaging (Privacy Liability Moderation)
Hey RingCentral,A contractor set up our business with you and they are no longer with us. I've been co administering this account with her since the beginning. Someone else took her position and we gave the account to him, not realizing that they had administrative permissions. This worked out because he slid into that position eventually. However he was also let go recently.Further, I did not know that the main admin also received emails regarding text usage. There is currently no way to:1) edit who receives these usage notifications by email2) edit the permissions of whomever was the main admin,…
2 votes
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