9209 results found
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Please add a softball emoji
My daughter plays softball and I want to put one up
3 votes -
Option to send pictures to a five digit text number
It is not possible right now to send a photo to a five digit number, it must be a full number. This makes it very difficult when traveling
9 votes -
Digital line as Outbound caller id
Currently, main line is being a default as outbound caller ID of newly created extension. It would be best if there will be an option in creating an extension to choose which caller ID to reflect.
8 votes -
Release Notifications ahead of schedule
When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.
17 votes -
Allow call forwarding (NOT TRANSFER) to a soft endpoint (i.e. computer) like the old version did
Allow call FORWARDING (not TRANSFER) from one soft endpoint to another. The older Ring Central Phone app had this. The new Ring Central Desktop app does not. Removing existing features from a new product seems counter-intuitive.
3 votes -
Activate Extension / Non User extension online without creating an account.
can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account
3 votes -
Allow SSO password in change Password/PIN Prompt In the admin portal
Steps to reproduce:Login to online portalclick on settings>user details>change passwordThere is a prompt to enter the password, which is the non-SSO passwordallow option to use SSO password in therewe do not want to enforce SSO because not all users in the account need it
2 votes -
Allowing customers to log in using their email address to a different account even if it is already associated to another account.
It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.
4 votes -
SMS Short Code
SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.
5 votes -
Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...
Monitoring Feature REQUEST
When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.
My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…
8 votes -
Text to Speech for voice mail greeting
In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you
21 votes -
Admin View to see Addons/Integrations
Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.
6 votes -
Template for Intercom and Presence setting
Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.
32 votes -
Round Robin From Fax Numbers (Caller ID)
RingCentral would be able to sell more fax numbers by implementing this, because businesses would want a pool of phone numbers to send FROM. In our business (and I'm sure others), faxes often fail to send to the recipient (I think it's probably a bandwidth problem on the recipient side).Another possibility is that the businesses we're faxing (Credit Bureaus that want to work against us and our consumer clients) are blocking our phone numbers.Two Potential Implementations: 1. Buy and select a pool of fax number Caller IDs to round robin when sending faxes. This would be set in admin -->…
1 vote -
Tablet view for mobile app
Many mobile apps offer a different view for tablet devices to make best use of the larger screen. I'm envisioning a layout similar to the desktop app, for example on the message tab, have the list of DMs and Teams on the left, and the content for the selected message thread on the right.
1 vote -
Multifactor authentication
We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.
23 votes -
when call forwards it would be convenient to display the extension it was forwarded from
to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded
1 vote -
Disable the * key press - For checking voicemail while in a queue
Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real issues is there is no way back. they are stuck in a loop of having to enter their pin. Please add the ability to turn off * DTMF Processing while on hold in a queue
1 vote -
Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.
We are using E-FAX for clinical records in our medication room. Our Med techs do not have email so they can't receive the fax confirmation page so a manager has to get the email and then save it for them.
13 votes -
Enable "pause/mute" automatic call recording for call queue
Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on.Please implement this feature as this will be a breach of Australian regulations.
4 votes
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