9209 results found
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Group Message to Team You Aren't a Part Of
It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply create a new message and enter the department/team name and then it would send a message to everyone within that group. This would be helpful for those trying to contact a department that they aren't a part of and don't know each individual in the group.
4 votes -
Allow user to remain without an extension so they can continue using company messaging.
We have an employee who no longer requires phone access, but is still a user of our company messaging with tons of history. However, the system will not allow us to simply delete the extension from her profile. So, if any other company users click the phone icon from RC messaging, it tries to ring the disabled extension.
1 vote -
Be able to answer more than 2 calls on same phone
We have the Yealink T46S, we have 5 numbers that can be called into at one time and our phones will only allow 2 at a time, if a third happens to call in , we would need to go to another office phone to be able to answer. Easier to keep track of calls and chances of missing calls will be decreased
1 vote -
simultaneously sharing two monitors/screens on a web sharing session
With a normal video meeting session, we can ONLY share one screen at a time and need to switch between screens. we hope to have a feature in RingCentral applications that we can share 2 monitors or screens at the same time, with this said, the other participants also have 2 monitors/screen to view them simultaneously.
10 votes -
Showing A List Of Scheduled Video Meetings In New App
I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way to allow users to see their scheduled video meetings listed in the new app without having to go to Outlook (or Google Calendar).
11 votes -
Android Auto Answer Calls
I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.
7 votes -
Enable SMS Short Codes and Activation Codes on the account
I need to activate SMS Short Codes and Activation Codes on my account
7 votes -
RingOut on RC App
It would be nice to have the RingOut option added to the RingCentral app
16 votes -
Please add drag and drop functionality to the fax feature in the Ring Central App
The Ring Central Classic App had drag and drop functionality for outgoing faxes. This has been lost with the transition to the new app and should be built into it.
3 votes -
Remove Message Tab Completely for Specific Users
Retail/Hospitality customers need the ability to remove message completely for small number of users but have enabled for the greater account. Currently there is not a way to support this as the custom role will remove messaging completely at the account level. This prohibits adoption for the greater team and pushes customers to use alternate messaging products. This applies to both Mobile App (some use IPADs) as well as the Desktop App.
5 votes -
Call Queue Enhancement
I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.
3 votes -
"Call recording has been turned on" email notification
wordings used to the email notification that is sent monthly to the customers gives confusion as the feature is already turned but email they're receiving is "Your call recording has been turned on"It would be better to change the words that's being used when notifying the customer that the feature is already enabled
2 votes -
Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)
Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
2 votes -
have a custom preset status where her team can just select from
I'm trying to find out if there's a way for me to save additional pre-set status for my team and I, that are more applicable to our work flow? within the ring central app, each team member/user has the ability to change their status (such as working remotely, on vacation, out of office, etc)
I would like to be able to add (and SAVE) our own custom status that couled be more applicable to our work and work flow2 votes -
Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops
Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?
25 votes -
Build in the functionality to add a non-RC number (a cell phone number) to my account so that I can text out as if I were using the cell...
... phone number.. When I'm on my laptop I'd like to use RC as my communication hub. Having the ability to text someone that is familliar with my cell number (non-RC) is important. The text back and forth should show on my Androic phone and in ring central.
1 vote -
Allow automatic speaker to answer extension to extension calls
All users in our office use Polycom phones. When we dial each others extensions, the phones ring and must be picked up by the person receiving the call. With other systems I've used, it is answered automatically by speaker so the receiving person doesn't have to actually pick up the handset.
1 vote -
Enable SMS feature for a number upon port activation.
Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.
5 votes -
add template for call queues
customer would like a template added so they can adjust call queue settings, like hold music, instead of having to go under each queue and change them.
8 votes -
develop an indicator in the text fields to acknowledge if an smsm/mms text was sent successfully
We are a Pharmacy and send many texts that are time critical to our patients.If we get a # that is not sms enabled (older folks/landlines) it can impact their health. Currently we cannot determine if the patient received the communication.
2 votes
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