9343 results found
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Make Text Highlighting Actually "Work"
In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that happens). It's impossible to select only a part of the number for the same reason. Double clicking works to select the whole thing, but this deviation from standard UI practices (and from the Classic version app behavior) is jarring.
3 votes -
Change View of Tasks
My RingCentral app is always open in a 1/4 of one of my screens. Now, when I click on tasks I can see so much information that I don't need but can't see the actual task. Suggesting the ability to hide columns or change the width. If I've already filtered to see my tasks why do I also need to see the assignee as well? I've tried zooming out - which does allow me to see more... I would also like the name of the task to text wrap. Thanks
4 votes -
Decrease steps to Open Web case after portal Update
I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.
4 votes -
We would appreciate it if we could have texts that are received by one ("virtual" RingCentral) number (i.e. 262-429-9597) be forwarded t...
...o another RingCentral number (i.e. 262-706-5508).. Thank you.
2 votes -
Invalid Vanity Numbers could have been rejected upon request
8001231234 was added to the account. TELCO OPS confirmed that it is an invalid phone number and should not have been added.The system could have rejected the request from the beginning
1 vote -
Disable entering extension when the call has gone to a voicemail message.
If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hit certain keys on their numpad that redirected them to a call queue that has no relation to the direct line they dialed. That should not be possible in my opinion.
3 votes -
Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"
Currently, an admin who puts a boss's call in a park location immediately hears the ringing associated with the placement of the call on private park
12 votes -
Fax Cover Page using the Ringcentral App desktop
We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.
5 votes -
Add feature update list/information to Service Web Admin Portal
Add feature update list/information to Service Web Admin Portal that an administrator can quickly understand what has been improved and has links to supporting information.
1 vote -
Add an option to admin of the group to restrict a team member to delete any chat from the group. Also add a backup to chats in the Glip....
... (30, 60, 90 Days). The organigation with not loss out on any important chat if it get deleted by mistakely or purosefullly by any team member.
1 vote -
Restore clickable URLs in RingCentral Mac client (even if non-standard)
I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: links with a non-.com URL that are posted in rooms are no longer clickable, meaning I need to copy and then paste them into browsers manually (for us that includes an internal URL ending in .pvt even though it's https).Can we get that link function restored?
1 vote -
Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail
My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.
6 votes -
Auto-discard voicemails less than 5 seconds
Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !
6 votes -
Customize Conference Line Greeting
A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.
8 votes -
Ability to edit all extension call forwarding settings on RC app
Creating ticket in behalf of customerasking to have the ability to edit call handling in all extensionlike what they have on RC phone app. Ability to edit call handling for each users without admin access
1 vote -
Call Queue voicemails: Ability to send to multiple extensions instead of going to the online-only "Messages"
Users with Desk phones will have access to Call Queue voicemailsFor example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at least to the voicemail box of all managers assigned to the call queue)
4 votes -
Call Queue Hold Time Routing
Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.
9 votes -
Honor Opt Out for P2P SMS
Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.
7 votes -
Export Tasks in CSV format to be transferred to databases
It would be great to be able to move some info posted inside Glip Pro outside in a text CSV format. That way these info might be stored and used inside organization databases
1 vote -
Use of Forms for requests
It would be great to be be able to place a requests like tasks. Sometimes there is the need to place requests between team members. Let's say for example ask for days off or ask for a purchase .......
1 vote
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