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  1. When a fax is transmitted, the system sends an email that shows the fax number, date, time and number of pages sent as a confirmation. It would be helpful if that information was in the app in a printable format. That way the fax sender could print the confirmation page from the app and send it to the recipient as proof the fax was sent and received without having to save all the emails.

    8 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  2. Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Monday is NOT visible unless I go hunt for the task that was closed on Monday, even when its a repeating task (done every day).

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.

    11 votes

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  5. When creating accounts individually or in bulk, please change the default call handling to 4 rings / 20 sec on desktop and mobile apps and/or change slider for "Always ring for at least 30 seconds before forwarding". This is primarily needed to avoid missed calls. No one would ever set their phone to ring for 1 ring / 5 seconds.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an option for Super Admins to enable text capture/record in the User Template. Video recordings should also be controlled by the Super Admins as well

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote

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  8. Reset and Assign should include a clear old voicemail option.

    2 votes

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  9. We need to enable again the Print to Ringcentral with the new RingCentral app

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Currently, RingCentral notifications do not push to Garmin smart watches

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue.Currently, you can only set your status to either "available" or "unavailable" for all the queues in which you are member. This makes no sense...to be "all" or nothing".There needs to be a way in which the member can make themselves unavailable to receive calls from a particular queue while still receiving calls from the other queues in which they are a member.We only use soft phones and have no physical phones.PLEASE. We…

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. We wish to know how much SMS sent/received in ours accounts

    2 votes

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  13. Add call monitoring, whisper, Barge into the unified communication app so that we dont have to use two apps to function.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. I need to know how many callers (and how long) are waiting in the queue in a given time.

    9 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  15. right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month

    1 vote

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  16. This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

    14 votes

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  17. All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.

    4 votes

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  18. option to decline an incoming call on iphone when locked

    4 votes

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  19. It would be nice to see who other users on our phone system are talking to on the desk phone.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. View contacts from RC app and RC phone app to deskphone

    12 votes

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