10973 results found
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Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs
Scenario:
A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
A user group manager wants to see and download the call logs for all the users he managesCurrently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot
Change required: please allow the selection of multiple call queues or users in the filter of the call logs.
9 votes -
Role-Based Permission to Create Tasks, Notes, Contacts, Teams and Events
Currently, users can create tasks, notes, contacts, teams and events on the RingCentral platform. The ask is to have the abilities defined according to roles instead of having them per default.
5 votes -
Notes area in call details
Hi there, I think it would be very useful to have a notes section under the call details. That way I can add notes to the call to remind myself what the call was about and who the call was from.
If this could get implemented in the future that would be great.
Thank you.
5 votes -
Add an editable title to pinned posts
When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I thought I'd share with everyone...". So the list of pinned posts is kind of useless when you're looking for something specific since you have to tap on each of them individually to see what's inside them. It would be super helpful for a pinned post to have an editable title so that the pinner can clearly…
3 votes -
Ability to change registration status of users
As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin can do is delete the account. I should be able to activate and deactivate the account while it is in the limbo state. Having to contact support to do this makes the SuperAdmin too restricted to be able to effectively manage the account.
5 votes -
A "jumper" number for others to be able to use so your Caller ID shows up when they call customers (For employees that don't have Ring C...
...entral). We work with Shaw Communications. When we are calling customers, we are able to call into their VOIP system, go the correct way through the prompts, then a dial tone comes on the phone. At this point we dial the customers phone number and its SHAW that shows up on the Caller ID. We work for more than just Shaw, so would like to have this so our techs in the field with their own personal phones are able to do this with our Caller ID (Integrated Solutions) through Ring Central.But they wouldn't have their own number in Ring…
1 vote -
Prevent Voice mails for unregistered accounts
Like preventing outgoing calls for lines with no e-911 address assigned, shut off voice mails by default until the ext. is registered to an account that can access the voice mail. this would automatically be enabled once registration is completed (default would be like the option play message and disconnect
1 vote -
HUD List more compact
Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so you can see more people at once instead of scrolling.
8 votes -
Bulk editing of queue members
We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
2 votes -
Ability to Set Ring Time for Desk Phones using a Template
This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwarding to another device on a user extension using a template.
3 votes -
service notification email address
Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different account which gets rejected.
5 votes -
Avaya Portal Call Queue Management : Need filtering options
In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
1 vote -
Easy visibility of calls
When a call rings in RC it pops up in the bottom right corner, an agent answers the call however we cannot see who answered the call on the pop up (rather than looking into the reporting system). With MS Teams when an agent answers a call it will indicate who has answers that particular call. Is there a function that can be built in RC to mirror this?
1 vote -
set hours specifically for texting
set hours specifically for texting
1 vote -
option to cancel voicemail
After leaving a voicemail the only options are to:1 listen2 erase and re-record3 send message4 mark urgentNo option to cancel your message.
1 vote -
Default / Recalled Meeting Settings
When creating a new meeting in the app, it would be handy to be able to either configure default settings, or to have the settings from the last meeting remembered.At the moment, it defaults to 1 hr duration when I more often than not set mine to 30 min. I also always use my Personal Meeting ID, but the meetings are always set with it unchecked by default. Even having a default meeting title option would be nice, as most of my meetings use the same or similar names.
1 vote -
Different Ringtone for internal/direct dial calls to those that are calls from being in a group
At work probably 1 in 20 calls on my phone is actually for me.I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy).As the majority of calls that ring on my phone are for support, when I'm engrossed in work and the phone rings, I don't even look at the phone screen unless it's rung for a minute or more, but by doing that, I miss internal/direct dial calls to my phone where people hang up after 10-15 seconds.It…
13 votes -
Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP
We need to work on getting the Poly Roves certified for a variety of customer opportunities. Retail, Healthcare, Warehouse and Manufacturing. They have line Presence button, are ruggedized, and more configurable
33 votes -
Option to know who is the user that using e911 address listed on the account
customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations
1 vote -
Click to dial via spreadsheet
Requesting to have feature to click to dial using spreadsheet
12 votes
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