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  1. Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.

    5 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  2. Make a way to see what queues the agents are in from the service portal.

    5 votes

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  3. Sometimes I copy the wrong image and paste it into a chat, this could be completely irrelevant to the task, having a preview of the image before sending the message would be helpful to prevent errors.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Currently there is no way to filter the logs using the status of the call, whether it is in progress. missed or answered. It would be great if we can add a filter to check the status of the call on the call log on the portal or on the application so that we can check easily how many minutes a current call is.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. I should not have to modify my RC Video details in the right panel to remove require password or to just by default meeting ID. I should be able to set those and have the plugin remember my settings.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Please add the option to mask portions of an active call. We are needing to mask sensitive info during our calls.

    2 votes

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  7. To be able to access a directory of contacts whereby the contacts are not RingCentral users. In this example a supplier or service provider contact information. The contacts should be accessible from a Poly VVX endpoint using the phone only.

    15 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  8. We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.

    2 votes

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  10. When using the RingCentral app on my multi-screen workstation, I will dock the app to the left side of my left screen. When a call comes in, the app will undock and 'restore' itself, forcing me to re-dock the app after every call.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. When pressing ignore or send to voicemail when a 2nd call comes in while on an active call, don't place active call on hold

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. To be able to re-arrange tabs on the right panel. So for example I would like to keep the panel narrow (only 3 tabs) and am most interest in seeing "pinned", "task", "note" instead of "pinned", "files", "notes" without having to go to "..."

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.

    10 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  14. Today, when fax notifications come in, the "from" line shows "notify@ringcentral.com." However, my organization would prefer the ability to see the sender's fax # there, either showing in place of the generic email address or as a name that displays when the notification is received, thus masking the generic email address. This enables easier identification of the faxes, as we receive faxes over time from many of the same entities and, with our former provider, were able to use that from entry to easily sort received faxes within our inboxes.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. It would be helpful to have the classic feature of being able to have group conversations as their own category (like favorites, teams and direct messages) and to be able to change the order of those categories: I really would like to see direct messages on the bottom of the list and not teams since it is the longest.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. It's difficult to add users one by one

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. When using the webhook on the Glip API, received messages in a Team show only the "like" and "bookmark" button. Over time the the history of received messages is getting long. It would be nice to be able to delete those messages without deleting the whole team, re-creating it again, and ending up with a new webhook token of the app added in the Team.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. The following backticks do not work on RC Unified app (screenshots attached) when they are actually suppose to work. As a result, RingCentral should add this backtick on the app. Triple backticks also are a feature of Markdown, so RingCentral should support all of Markdown backticks.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Our subsidiaries do not want to see the parent company name at the top of their app. We have multiple DBAs and each is represented by a Site. I would like each user to see the name of their site rather than the parent company name.

    11 votes

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  20. We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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