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  1. We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…

    7 votes

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  2. I have several auto-receptionists numbers that are not searching in the RingCentral app. My only workaround is to create contacts for each user.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Need to have a switch extension feature for DID# and 800 Ext Only account.

    9 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  5. Usually, it will only show the number being dialed by callers and not including the keypress they have pressed. It would be great if keypresses dialed by callers should also reflect in the call information.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.

    2 votes

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  7. Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.

    7 votes

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  8. ...ferent members of the firm. Becuse currently the export shows nothing - it only shows what the individuals enaged in and doesn't tell us who is saying what. it's useless for future employment related issues.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.

    27 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. I need a shortcut key for Adding a new contact. I have 60 students to enter, and the shortcut key would be very helpful.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yealink phones is outdated. This was my message to Yealink after hours of figuring this out. Is it possible to push/help Ring Central to update their auto-provisioned Firmware to V86 for the T42S and T46S Yealink Phones? If I update my T42S/T46S handset firmware to V86 so that I can use your WH63 headset, their settings will downgrade the firmware back to V81 and thus the headset is unusable.See: https://support.yealink.com/en/portal/compatibleHowever:

    3 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. So the folder would be called "Minor Toolbox" then the sub folders would be like "addiction" and in that subfolder would be documents like worksheets that a caseworker could download and use with the youth they work with

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. In the call history tab can the calls display what number they called? I am on a queue for the I.T. helpdesk, if someone calls the helpdesk number and I miss it, it shows in my call history (All calls & missed calls) tabs as a missed call but nowhere does it show if they called me direct or if they called our queue. If they called me direct I feel I should return the call, if they called the queue then I can assume someone else answered the call.I know I can do this in the android app by…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. RingCentral should have a way to verify if a person is authorized to use a Credit card.

    2 votes

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  15. Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.

    32 votes

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    Implemented  ·  9 comments  ·  Application  ·  Admin →
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  16. in the context of the integration of new employees, manager and new employee must do a call together with customer for example, but manager should not appear in call but could listen and also speak if necessary.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.

    49 votes

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    Planned  ·  4 comments  ·  Application  ·  Admin →
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  18. Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

    49 votes

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  19. We desperately need the ability to have multiple queues and as a call makes it way through those queues that the queues the call had passed continues to ring as it adds the second queue then the third queue. I assume this isnt an option based on conversation and research.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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