Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10983 results found

  1. Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings under the Prompts Library.

    5 votes
    How important is this to you?
  2. Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up might be needed

    13 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?
  3. Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

    10 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  4. “Your website gives the reader the impression that you pay per month per user with a minimum contract period of 12 months – it does not say that you have to pay the 12 months in advance

    1 vote
    How important is this to you?
  5. Sometimes we need to create a conversation between two or more people. Often, you can just cut and paste the email and click enter. The contact will then be added to the list of email(s) you wish to connect with (to intiate a discussion). This is the same for a direct message or group or team.The issue:Often a cut and paste will include mailto:abc@company.com.RC App will hate the "mailto:" prefix and consider it a bad email. Is it possible to simply trim/ignore the prefix automatically upon validation?

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  6. It would be great to have the ability to print out a text message/conversation.

    24 votes
    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  7. I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recording for one year instead of 3 months?

    4 votes
    How important is this to you?
  8. Account type: RingCentral MVP PremiumA brief description of the business : naA high level description of the product or feature being requested: For there to be a 'Set Messages to Read' button/option that the customer can click on, for TextA typical use case scenario explaining how your business would use the feature: Customer would see the number of notifications on the app to show 200+ messages. customer could just click on text, set messages to read. Benefit of such feature: ease of use, business needNumber of Users and/or Digital Lines: 19 users / 8 lines

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  9. The designated contacts under the group (admin portal) is not synchronizing on the RC App, the contacts on the group should synchronized on the RC App

    3 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  10. We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our users over to the RC app, this has been a huge roadblock. If there was a way to Pop-out or the dialer into a new window that can be moved outside of the RC app window this would allow for the same functionality as was available with the Phone App.…

    10 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
  11. The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.

    45 votes
    How important is this to you?
  12. We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…

    7 votes
    How important is this to you?
  13. I have several auto-receptionists numbers that are not searching in the RingCentral app. My only workaround is to create contacts for each user.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  14. Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  15. Need to have a switch extension feature for DID# and 800 Ext Only account.

    9 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?
  16. Usually, it will only show the number being dialed by callers and not including the keypress they have pressed. It would be great if keypresses dialed by callers should also reflect in the call information.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  17. Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.

    2 votes
    How important is this to you?
  18. Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.

    7 votes
    How important is this to you?
  19. ...ferent members of the firm. Becuse currently the export shows nothing - it only shows what the individuals enaged in and doesn't tell us who is saying what. it's useless for future employment related issues.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  20. Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.

    27 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  • Don't see your idea?