10972 results found
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Provide list of all prefixes which are chargeable outside of my calling plan
I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…
7 votes -
Limited Extension - "Domestic Calling Allowed" Radio Button
Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.
17 votes -
Smarter Meeting Reminders
I have users that report that when they are already in a meeting or call, the RC app will still pop up a reminder that they need to join the meeting - which they are already in. RC should already know they are in a meeting.
1 vote -
Show name when dialing
when placing an outbound call, show the name of the person I’m trying to call BEFORE hitting the call button. This way I can tell if I’ve dialed correctly.
14 votes -
Avaya Crisis Mode for RingCentral System
Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
6 votes -
Create teams based on lists with email addresses (Creation of teams in Unify Office)
-Supported so far are only list of pure email mail addresses separated with ';'.-For simple creation it should be possible to create lists in a format
supported by
email-systems like Outlook (including display names + spaces + <email>) , too.
This is e.g.:
Mike Galle <michael.galle@company1.com>; Thiem, Frank <frank.thiem@atos.net>;
Anders,
Marcel <marcel.anders@atos.net>
(Please ensure using Outlook's text only representation)"1 vote -
Update Filter by Department Option within Users with Extensions to allow filter of users without Department set
Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.
2 votes -
Messaging Chat to the foreground
It would be really helpful if a notification popped up when an interoffice message is sent. (For example, in Microsoft Teams). When we receive a phone call the dial box pops up so we know to answer the phone. Right now, if someone sends a message, the only way we're notified is every 15 min or an hour via email unless you have the desktop app open.
2 votes -
i would like to show the number of pages per fax sent and received under call log
i would like to show the number of pages per fax sent and received under call log
14 votes -
Audio Only Conference Bridge Creation from UC App
Currently you are able to create an Audio only bridge by going to the web to get your Audio only bridge details: https://support.ringcentral.com/article/Conference-calling-from-your-online-account.html As we encourage our staff to mostly use the UC RingCentral app, it would be ideal for them to also be able to setup a Audio Call Bridge from the UC app as well instead of having to open their Online account to get their Audio bridge details each time. Audio only is useful for less technical users who do not want to click on the link to use either the RingCentral Video app or web versions.
8 votes -
Universal Dock/undock feature for each section in the new app
My company recently joined Ringcentral and many users wanted the ability to only see their dial pad without the extra things in the desktop app.I noticed that once you enable the HUD in the desktop app, HUD is able to undock from the main app as well as the 2 sub sections (Extensions and Park Locations) are each able to undock from the main window. You are allowed to close the main window while keeping those undocked windows open. Would it be possible to adopt this undock/dock feature to more sections of the app? My agents would love to be…
16 votes -
Organize Tasks by Due TIME
In the previous version of Glip/RingCentral App, when you would view all of the tasks, it would organize them by the due time (if there was a due time) and show the due time clearly. This does not happen in the new app. It's caused lots of late appointments for us :(
1 vote -
Recurring Tasks
When creating a task, there is an option to make the task reoccuring, but it is very limited. If you want the task to reoccur on the 2nd Tuesday of the month, you can do that. You can set the reoccurance schedule to monthly, but it will only go by the date. Outlook reoccuring dates have more options. It would be great to see that in the RC Task feature.
8 votes -
Provide ability to assign role to Limited Extension
We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.
2 votes -
Restrict User's Ability to Change Voicemail Attachments and Voicemail to Text Settings
For financial companies, this is an important security enhancement. You can apply a template to turn these features off today, but users are able to turn them back on. If you restrict access to these features, it also restricts users access to basic end user voice mail features.
2 votes -
Forward voicemail to email size or time threshold
Hello RC, thanks for offering this platform.I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded.We receive emails when callers do not leave a voicemail (for example, they record for 1 to 3 seconds).It would be nice if the forwarding ignored, or had the option to ignore, voicemails that are clearly too short to contain a message.Thanks for the consideration!
1 vote -
Calendar to Main Menu on Left
I would like to see the Calendar removed from Workspace area and available as a direct menu option on the left within the desktop app. There is plenty of room for added menu items on the left and this would benefit people that use the calendar frequently. thanks
4 votes -
Show total number of voicemails on RingCentral App
Currently on the Ringcentral App, you can only see a listing of all voicemails that have been received in your Ringcentral App but it does not show you the total number of voicemails. Given that the cap on the maximum amount of voicemails one can have is 200, it would be helpful to see at a glance, the total number of voicemails one has at all times.
2 votes -
Give a reminder when calls are in Park
Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
74 votes -
Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal
We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.
5 votes
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