13296 results found
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Bulk import and bulk change for IVRs and groups
Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just import an XLSX.Or maybe the company changes names of departments and I want to change all the queue names at once.
12 votes -
DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call
There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. This feature can only be turned off when calls are forwarded to the app or deskphone. Please it would be useful to have a general toggle button to have an option to remove "Press 1" for non-ringcentral numbers.
12 votes -
Add Any and All Extensions to Presence List
Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
33 votes -
Poly Savi 8200 on RC Phone and RC App compatibility
RC App and RC Phone App on desktop is not compatible for the Poly Savi 8200 headphone, we are hoping to add this in the future as additional headphones to work on RingCentral desktop applications.
2 votes -
Alert when available
Create an option in RC app to alert you when a user becomes available.
20 votes -
Option to remove outgoing fax header stamp
I send forms using ring central fax and the stamp messes up the forms. It dont look professional.
6 votes -
Change the name of "Main Site" when multi-site is enabled
I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
16 votes -
Disable direct message from Guest
The admin wants to disable the direct message from guest/external but the guest can be added on the Teams.
1 vote -
Add audio indication when user gets a call as an overflow agent
Add audio indication when user gets a call as an overflow agent. Right now only the line flashes, but having an audio indication would be helpful. A flashing only line can easily be missed
1 vote -
Have a ringing feature for overflow calls
Wish to have the member of a call queue that is also part of the overflow call queue rang even if they have active call queue calls and not just a flashing light
1 vote -
Allow filtering on selected extension on Key Press Assignment screen
It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key.IVR Menus >> Key Presses >> Edit
1 vote -
Cost Centers Improvement
Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.
4 votes -
Show availability/status in Company contact list.
Just had a use case, where an employee was trying to find someone in a dept to call, but there isn't an easy way to see who's working. Right now you'd have to start a conversation with each person, or click each person in the company contacts to view the status in their profile. It would make things a lot easier to have this presence state visible in the list view. Bonus if the company contacts could be sorted/grouped by dept.
101 votes -
Option to choose a call out number on a desk phone
We have two companies. It would be nice to use the same desk phone to make calls from different company phone number without having to change it in admin portal.
2 votes -
Heads Up Display Needs to Show Status
In Ring Central Phone - when we updated our status it showed up in the HUD. In Ring Central 22.4, it does not, and is very hard for users to actually find.
2 votes -
assigned Super Admin will not see the call logs of other Super Admin
assigned Super Admin will not see the call logs of other Super Admin
2 votes -
Dialpad stay on top of other windows
The dial pad should have an option to stay on top of all other windows (stay in the forefront). It is frustrating when you're in a call and doing other things and you have to bring up the dial pad window again to do a prompt or mute/unmute, etc. If there was an option to be able to click to other windows but the dial pad always stayed on top that would be great. I would make a button to pin the dial pad on top while in a call or unpin it AND have an option in settings to…
2 votes -
Manual Override by Human for port out required.. Complaint filed with FCC today
Been trying for 6 weeks to port number out. I enter info from portal/my bill/account. My zip codes have not changed, but transfer fails with "invalid zip code". Repeated same steps 20X. Many hours wasted talking to RingCentral and Fi. It's a way to force customers to stay. Remaining choice is to abandon my business phone number of 25 years, and get a new one. Very, very bad RingCentral!
1 vote -
Droppng a call into VM
There is no way to transfer a call directly into someone's voicemail. Sometimes callers will request to leave a message for someone but in order to put them into the voicemail the phone has to ring out to be connected to the voicemail. There needs to be a option to hit a button to transfer directly to voicemail without the phone ringing out first.
1 vote -
download tasks
I work at customer service in an accounting firm, we use tasks to create new client tickets. Is there a way to download the tickets in excel format for record purpose?
1 vote
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