12214 results found
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To not receive messages on the days I'm not at the office
The same way I can set a work schedule for the phone not to ring I would like to set one for the messages too
1 vote -
Audible Chat Notification
It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
7 votes -
Allow Blocking Outbound Calls by Number
Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
187 votes -
Show Status in Dial pad
When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.
15 votes -
Time in Status Tracker
I would like to have the ability to see how long someone has been in by clicking on their profile. It would also be great if this was a report in Administrative Settings.I.e., someone goes to a 1-hour lunch and I need to call them. I can see they're on lunch and see that they have been in this status for 45 minutes after clicking on their profile, so I know I'll be able to get a hold of them in 15 minutes.This would be particularly useful for users who have to manage large groups and monitor breaks/lunch times as…
2 votes -
send SMS from an online form
I want to setup an online form and then send a SMS to the users that register in that form.
2 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
8 votes -
More granular settings for Sequential call queue member rotation
Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line, and that would change every weekend. We'd like to have this setup without manually changing it every week or creating custom rules for every member.
4 votes -
Add Domestic calling rate 0845 in admin portal
In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this document https://download.avaya.com/css/public/documents/2758774
1 vote -
Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.
With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.
1 vote -
Option to Generate User Call Handling Settings and Voicemail
Verbatim: I need to run a report on configuration of settings for our users extensions. Primarily I need to identify all extensions set to the default voicemail setting.
1 vote -
Allow custom rules to be copied!
When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule
24 votes -
Re-Run Credit Cards
Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
3 votes -
Trying to change our 800 number caller ID to our DBA
We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
3 votes -
Allow customer to set an auto response in SMS
I hope we will have an option to create an auto response in SMS so whenever someone sent SMS we can send them an auto response. It will be very beneficial for every company and will saves time.
31 votes -
Play a chime when the call ends
When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.
10 votes -
Attach Audio File to voice-to-text notification email
The voice-to-text transcription is not perfectly reliable as it is, and it would be easier to share voicemails among coworkers if there wasn't the additional step of having to download the .wav file and attaching it to an email. If that .wav file were attached to the notification email, it would be an improvement.
3 votes -
Allow Custom rules to allow unconditional forwarding to several user extensions (not group) instead of just one
This configuration would allow to have multiple extensions receiving all calls without taking into consideration the status of the users. With this behaviour, multiple users will received all incoming calls even if they are already in a call, allowing operators to respond to multiple calls without the need to capture another's operator call, which is what is happening when we use a call queues.
3 votes -
More Flexibility in Live Answer Options
We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround is with custom answering rules - which gets messy and runs the risk of interfering with each other.
1 vote -
Call Queue setting options.
Add more options like Not wait or Voicemail ...When members are available, but no members answer or all members are busy or unavailable .
1 vote
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