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11239 results found

  1. Option for advance or pre-pay

    RingCentral accounts are either charged monthly thru the credit card or invoice. Some contract allows for an annual or 2 years charge but nothing beyond or in between. Some people would just like to pay in advance less or more than the options available today.Example: pay 6 months or 18 months in advance after the next billing date.Would be better if RingCentral is flexible with the payment terms.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Call Forwarding based on Status (available, busy, do not disturb, etc)

    If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.

    20 votes
    Under Review  ·  7 comments  ·  Other  ·  Admin →
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  3. Upload a video to texts (currently limited by size allowed in upload of MB)

    For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  4. Delete your account with Ringcentral, it's more worth investing into your current cellular plan.

    The customer service quality is awful and a waste of the customer's time. I'm not sure if it's a lack of training, the representatives are not trained enough on how the platform works or have hard time understand language. It could be a language barrier. Either way, it makes the situation hard in attempt to solve the problem because being on the phone is hard enough. It sounds like they outsource their customer service to other countries without the proper training to provide them, Either way, it is frustrating attempting to get a hold of Ringcentral. The customer service is…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Feature to be able to download all text messages and save as a document.

    For compliance purposes

    17 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Allow adding and editing Notes/Tasks in a separate window

    For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app.Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily as well as check and respond to incoming messages without having to save and close the note frequently or work with other text editing apps as intermediaries between RingCentral messages and RingCentral notes.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. New incoming message generate a toast banner notification on Mac w/ manual dismiss

    I would love it if I could receive toast banner notifications alerting me to new incoming message(s) (eg. direct, minitalk, or messages posted to a team). Currently it appears I can only get sound notifications, emails that show up at a 15 minute increment or a getting the Icon to bounce. I currently have my icon set to bounce once. Often times I miss that clue if I turn my head away too long from my screen. If I set the icon bounce to continuous, It becomes a distraction during a local conversation with a co-worker about something being view…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Replying to events

    Have the ability to add replies to an event both in the thread view and the calendar view.

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  9. Call Screening on RC Unified App

    Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.

    23 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. User ID: 62930139031

    I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Improvement for Pausing and Stopping Automatic Call Recordings

    It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.

    44 votes
    Under Review  ·  10 comments  ·  Other  ·  Admin →
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  12. The capability to send a prerecorded message to many people

    There are moments that we need to send message to whole congregation through email, text, and voicemail. If I could use ringcentral to send a prerecorded message would help greatly.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. caller ID for local numbers

    We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. Transfer Outside of Voicemail

    A feature that allows caller's encountering Ring Central voicemail to hit zero to be transferred to an internal extension or an outside number configured by the extension owner. A sample voicemail greeting would be: "Hello, this is Josh, I am away from my desk right now but if you have an emergency you may dial zero to reach me on my cell phone or you can leave a message after the beep and I will return your call".

    2 votes
    Planned  ·  0 comments  ·  Admin →
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  16. Update CID On Forwarded Calls

    If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone.Example:Call comes into extension 150.Extension 150 is set to forward to 170 if 150 doesn't answer.On extension 170 we would like to have the CID modified similar to what is done in Call Queues to indicate call came from another source and not their DID.-Mitch

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  17. Disable Email-to-Fax service for all users

    We would like to be able to disable the Email-to-Fax service for all users at a central point. Also it would be good to be able to have a option to enable/disable whether a user is allowed to send faxes.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Giving the ability to forward voicemail messages via the app on desktop computer.

    Giving the ability to forward voicemail messages via the app on desktop computer.

    15 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  19. Send a Reply Text When a Text is Received

    It lets a client/potential client know that their text was received.

    50 votes
    Planned  ·  1 comment  ·  Application  ·  Admin →
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  20. Re-add ability to search for every time a word appears in an SMS conversation

    Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation.For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, and a month ago.This feature disappeared at some point in the last few weeks, and it's made SMS search pretty useless as a result.Now if I search for "pizza", it just returns the most recent time it was mentioned in my conversation with Bob. There's no way to see when we'd discussed it earlier.Please re-add this…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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