13296 results found
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Two-Factor Authentication (2FA)
It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
12 votes -
Optional separate ringtone for inner office calls
The option of having a separate ringtone for inner office calls would greatly improve productivity. Currently having to look at the phone every time it rings to see if is my coworker , trying to reach me can be distracting.
6 votes -
View list of scheduled meetings WITHOUT connecting to third party calendar
For those of us who use a different calendar (e.g., iCal) or those who don't want to connect third party services, it seems really silly that you can't see your list of scheduled meetings by default. Not being able to see scheduled meetings without a calendar connection makes it tricky to find the meeting in order to launch said meeting... unless you have saved a copy of the invite somewhere when you first create the scheduled event (I assume?)Also tricky to make any changes to that scheduled meeting... I don't understand how this isn't already a feature!
17 votes -
An option to edit/customize the "to" field when sending fax.
To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.
3 votes -
We would like the ability to upload an on hold recording to all our extensions at one time
We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and apply it to all our extensions so the on hold experience is consistent across our entire RingCentral environment.
2 votes -
Have a report for call per User in downloading the RAW File
Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
1 vote -
Transfer Contacts from desk phone to App
I add them to my physical phone contact list (not my cell phone). I want that list to go to other phones and app
1 vote -
Park/Assigned Lines on Cordless Phones
We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our assigned park lines so that they can be accessed easily by the user from the cordless phone interface.
8 votes -
Allow admins to restrict file types shared via RingCentral
Hi! I think it would be helpful if certain file extensions could be blocked from being sent via message. For example, if admins wanted to prevent executable files from being shared.
3 votes -
Different fields showing in the CTI widget
Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
1 vote -
Decline an incoming call with a text message
Users have the option to decline an incoming call with a text message set to the caller.
1 vote -
Placing incoming calls on a park line automatically after a certain amount of rings.
We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.
8 votes -
Centralized Contact List for all the extentions
Can we have a centralized contact list where all of our contacts can be accessed by different extensions. What we have now is if I'll add a contact my team mates can't see it. They have to ask me for the details and in the event that I am out of office it'll be hard for them to reach that contact without me. If only, we have the option to see all the contacts all across extensions that'll be great!
9 votes -
When using the web version of RC - add a way to suppress background noise
When using the RC phone app or in meetings we have the ability to suppress background noise. We utilize the RC Contact Center and have received customer complaints on noise level. The RC web phone does not have the ability to suppress.
2 votes -
HUD Ring Desktop Application Active Call - Privacy???
Using the ring desktop applications HUD, a receptionist when looking to see if a user is on the phone can also see who the user is on the phone with (Phone number + Name).HUGE privacy concerns. Why should any user be able to see who the CEO or Human Resources is on the phone with, name + phone number?Howcome access controls are not in place for this?
7 votes -
Soft phone integration with desk phone
Currently, there does not seem to be an integration with the RingCentral MVP App and our desk phones. Meaning if I am logged in to the APP there is no feature that allows me to make the App my primary source for calls. If I am logged into the App, both the App and my desk phone will ring.
2 votes -
Turn Off Extension Dialing Options
RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to the RC Users extension rather than the phone tree option. Is there a way to turn off extension dialing since we do not use extensions and would prefer the Inbound Caller remain in the respected Call Queue?
73 votes -
Exporting Team Chats in Desktop App
We are looking for a way to save/export the text thread from our Teams chats as it has historical information that we will need to reference outside of the Ring Central desktop app. I would also appreciate an integration from a Third Party that does this task as well.
7 votes -
Set Outgoing Caller ID for all numbers on assignment
Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainline. It would be great to have all Outgoing Caller IDs set at once to save them having to update 9 different boxes.
7 votes -
To have an available option on the messaging notifications of the user for fax transmission that only the sender of the email to fax wil...
...l receive the transmission result and not the email address added to the transmission result messaging notifications.. Right now the only workaround is to put a dummy email on the messaging notification for fax transmission to enable it, and for the sender of the fax to receive the fax transmission result, it will be easier to configure for everyone if there's a certain option who to received the fax transmission since not everyone knows the workaround and it will save time to other businesses calling support to configure and to find the workaround to address their needs.
3 votes
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