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10236 results found

  1. Ability to delegate permission to manage a specific group(s)

    It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can monitor area but not all of the other Call Monitoring groups. This would allow the manager to let, for example, their new employees listen-in on calls during training and then remove them as needed, without submitting a request for the IT team and/or to an authorized [delegated] Call Monitoring group administrator,…

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  2. Mute Key press on Automatic Call Recording

    I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Zero Out to be based on individual users instead of on company level.

    I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more efficient to have them sent directly to another agent rather than having the reception queue transfer back to the corporate queue during business hours.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Change RingCentral App task completion symbol for multiple assignees or provide more information for viewer

    Currently, Glip tasks with multiple users assigned have a progress bar. Most of our users reported they did not know where to go to check off that they completed their part. There needs to be more information given to the user to let them know that they need to click on the status icon to update their part of completion status. for that group task.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Disable incoming calls pushing to front in RingCentral Classic

    If a user is needing to potentially answer calls but is also working on something else, it would be nice to have a setting that allows for standard Windows/system notifications without having the incoming call be pushed to the front (and interrupting the user's current work.)

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Send email confirmation after you have sent a text message

    Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.

    6 votes
    Future Consideration  ·  4 comments  ·  SMS/Text  ·  Admin →
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  7. Ring For settings are Counter-Intuitive, described wrong?

    When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. share voice recording in glip from phone or web

    should have a record message button, pressing it would record a message and allow you to send a recording in a chat, participants would then be able to listen to recording and share it

    1 vote
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  9. Add abilty to search and add vanity US toll-free numbers on UK multi-site system

    This is currently available on the US based systems.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Add CCRN to directory in RC Office

    Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  11. Support Configuration of Presence on Yealink T46G

    We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.

    4 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Auto Answer feature in Chrome Extension/Play Store version of Ringcentral

    In the Windows desktop version of Ringcentral Phone app there is a feature to Auto Answer a call within a set amount of time (5, 10, 15 , etc, secs)We are moving our workforce towards using Chromebooks instead of a standard Windows desktop and this is one of the features we use heavily for our call center.I am testing out the Ringcentral Chrome extension as well as the RC Phone/RC App found in the Play Store and I've been going over the settings and it does not seem to be an option in any of the apps.Is it possible to…

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Send an after hours text automation

    It's like a voicemail for after hours setting but in text.

    6 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  14. Once reached the VM, the system should send a Youtube link to the caller

    I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Faster Authentication Process

    Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Ring Central App on Computers Circle with Initials

    Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors and they can't be changed. Our conversations now are very hard to read through as we both now show in blue so we have to pay attention to what they initials are. It may sound trivial, but it is a pain now.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

    Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Enter button on compose message

    Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. Please Add The Conference button back into the outlook plugin

    The company that I am with uses this button to start conference calls with.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings

    Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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