13296 results found
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Softkeys Mitel 6900 phones
Need the ability to program softkeys outside of the GUI which resets daily
1 vote -
Ability to Turn Off Calling Out Through Voicemail
Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
18 votes -
Key Presses
Hello,I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.
4 votes -
Option to Assign Default User Template
Allow for the ability to assign a default user template upon creation of a user.
4 votes -
Forward from admin portal to phone mailbox
Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
3 votes -
add a delegator role
I'd like a delegator role to be made for people who set up a lot of meetings company wide. such as HR and recruiters. the role would just automatically add the user as a delegate for every employee of the company, or for specific branches like the other roles.
1 vote -
Please fix audit filters so they work
When you filter in the audit table for "Disabled" you also get the "Enables"This is not operating as intended so it is considered broken.The current solution is to download the list into Excel then further filter out the Enables.???
1 vote -
Easily change default audio sources 1-click toggle
Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while…
5 votes -
We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.
We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.
8 votes -
Company-Wide Contact List
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…
90 votes -
Shared Lines for Polycom CCX series phones
Add Shared Lines compatibility for the Polycom CCX series phones. The new Polycom phones are currently not supported.https://support.ringcentral.com/article/Shared-Lines-System-Requirements.htmlhttps://support.ringcentral.com/article/5927.html
2 votes -
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non warranted changes made in Site Company.
2 votes -
Turning Off Text Messaging
It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
2 votes -
Default User Settings when submitting Cases in RC Support
Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
3 votes -
Please stop this ... while using the app, during an active call, incoming calls silence the current call
While in the RingCentral Desktop app, and while in the RingCentral Android app, it is impossible to stop an incoming call from silencing the current call. It's very frustrating to be on a call and have the incoming call stop the current call. The caller on the first call is always perplexed why they cannot hear me for a minute and it severely hobbles business calls.
9 votes -
Extract SMS
I am assisting our Legal team with information for a case. One of our users has messages we need to extract, taking screenshots is not practical.
Is this something you or someone at Ring Central can help with?11 votes -
Call on behalf of other site locations
Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie site and wish to present our local Airdrie number. This can be important for customer engagement with new and existing customers. Could our site location numbers be made available in the call from drop down box on all platforms, mobile app, desktop, Deskphone?Thanks
2 votes -
Able to use a TFN as a valid contact phone for extensions
Allowing user extension to use TFN number as Contact Phone, currently the system only allows to use local numbers on Contact Phone.
4 votes -
Add robocall blocking to user templates
Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.
20 votes -
Allow Desk phone to still answer calls regardless of call queue setting in app
We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We want the deskphone to ring for all queue calls, and the mobile app to ring for direct calls only.
5 votes
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