13296 results found
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GLIP is not entirely compatible with the interpreter service
Case #15974204
1 vote -
Queue voicemails display in chronological order (oldest first) by default setting
A queue setting that will display queue voicemails in the portal with the oldest on top by default.Currently refreshing the page in the portal resets the view to newest voicemails on top.
1 vote -
cell phone app, add DND manual switch to kill auto on/off
app goes on DND automaticaly even when it is not wanted. Disconnected office calandar to stop some of that
1 vote -
Allow setting the Company Fax/SMS Recipient to a call queue
We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.
43 votes -
Screen only external calls
I'd like to be able to have my calls screened- but I obviously don't need my calls from coworkers screened. I'm trying to filter out solicitors.Please allow us to screen all calls, except those from people in our internal company. Thanks.
4 votes -
Task Workflow
Would be nice to have a workflow option for task, so one person can approve / or review, then pass along to the other. As it is now, multiple people can be assigned, but there's no way to indicate the first person approved first (short of commenting w/in the task to keep a record)
6 votes -
Billing History Needs to Be Included in Billing Permissions Within Roles to Assign to Accounting Users
Billing History is currently only available to Super Admins in Ring Central. When all Billing Permissions checked within a Role and applied to an accounting profile/User/Ext, they do not have Billing History presented in the menu for use. Only super admins can have access at this point in time. Accounting should be able to have access to this great billing history feature in the billing portal.
4 votes -
RC App Security - External Apps
We need to be able to restrict users from adding external apps in the RC app (see attached screenshot). These external apps pose risk, since users can add any app and infiltrate/exfiltrate data through the unmanaged apps.We would like to see the administrative capability to turn off all external apps in total and/or sanction specific applications for usage by specific users and groups of users.
12 votes -
Outbound Caller Name is not updated with TMobile
While making outbound calls, my business name doesn't show up in the caller ID. It shows another place of business's name that isn't even in business anymore. How can this be resolved?
1 vote -
Contact Broadcast - Pager for Emergencies
It would be a great feature if, instead of only being able to send a text message as a broadcast also being able to create a page or broadcast to each phone. Somewhat like an "amber alert" so if there is an emergency in the building we can share that with the entire staff.
11 votes -
Move Disabled user to Unassigned extensions
Would be a wonderful feature if we could move a disabled user over to Unassigned extensions so that it would be easy to reassign to a new user and to keep all unassigned extensions in 1 location.
3 votes -
Call to external number notifying a voicemail was left
Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to answer the call would receive a phone call to their external cell phone either notifying them that there is a voicemail, or it would replay the voicemail message that was left. Having both of them as an options would be nice. We'd also like an Email message to be sent out to a specific Email…
3 votes -
Option to Disable Missed Call Popup on deskphone.
Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.
11 votes -
Use my RingCentral number to work with Uber (verification code sent to my RC number)
When I tried to use my RC number for Uber application. I'm getting an error " these numbers are VoIP number" It would be great to use RC number on any application without restriction.
2 votes -
Visual Voicemail on Deskphone
Coming over from Mitel and having the ability to see which voicemails are which on a screen would be very helpful to my users. Mitel had Visual Voicemail where I could see who the message was from and select that message instead of checking them all.
4 votes -
Ability to send invites to end users even if their extension is enabled
THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts.In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes and tests desk phones, and that person isn't the end-user.In order for the person distributing phones to be able to test outgoing calls, the extension must be enabled by adding a password and PIN. However, once that is done, there is no way to bulk send invites to the end-users. You have to do a Reset & Assign on each extension, which is…
7 votes -
RingCentral Linux App
be able to install RingCentral App Desktop for Linux users on their computer
39 votes -
SELECT MULTIPLE CALL QUEUES IN CUSTOM RULE
Please add as an option for (1) multiple call queues to be selected under the company wide custom rule section of the portal's auto receptionist, and also (2) forward to external number. My caller needs all calls to be routed to at least 5 queues during the weekends only or to an external number right away without going to any individual extensions to setup forwarding there. So far we are unable to do so as the custom rule only has limited to 1 extension, 1 call queue, voicemail or announcement only which greatly limits their business.
2 votes -
Ringcentral Texting Report
We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organization.
5 votes -
Allow admins to reset passwords and send to users when they forget passwords.
Users have a hard time remembering passwords. From all other admin portals I can send a password reset to the user. I would like to be able to do the same things from Ring Central. I don't need to manage their password.
5 votes
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