12794 results found
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To Check from user extension profile which call queue the extension belongs.
I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
2 votes -
Regarding use of native dialer
Hello RC,
I wanted to check if there is an option to use RingCentral through my native dialer.
I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
My issue is that during a call, my screen goes blank and I can not change anything until the call is over.1 vote -
Admin can change other users' presence status and presence message
If a user doesn't show up for work (calls out sick, for example), their Available/Busy status cannot be updated by anyone else, so all other users see their presence as whatever their last status was, and they think that the user is at their desk when they are not there. It would be helpful if an Admin user could change other users' Available/Busy status, and the presence message, so that all other users would know the true status of the user.
30 votes -
Alert button
It would be helpful if there was a alert button to get the attention of the team. A doorbell sound or something to let the team know to look at the chat.
7 votes -
Automatic text forwarding
We can make easier to get same text to several numbers
42 votes -
Allow CostCenter association change under User/Settings in Service Web
The request is for an easier way to modify the CostCenter of an individual user. For example, by going to that User in Service Web and selecting the proper CostCenter as you would select a Role or as you would select a site.
1 vote -
Control of Call Queues through hardphone
The ability to toggle between call queues from a button on your hardphone instead of only through the app.
1 vote -
I would like to see different rings be available for different numbers receiving calls
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
1 vote -
Set logon hours for access to ringcentral.
We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign into RC any other time, including through the web and phone apps all access would be restricted to her working hours. Just like with windows in active directory, we can set a login schedule for users.
6 votes -
Show your extension number on desk phone
I think your own extension number should be displayed on your desk phone. It can be under or above the date/time.
18 votes -
Create contact groups to send bulk text messages
According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.
27 votes -
Add Keyboard Shortcut to manage RingOut
Some of our users change their RingOut number on an almost daily basis (eg when working from home using a remote desktop). It would be helpful to have a Keyboard Shortcut to take you to the RingOut managment setting to streamline the process. Thanks
1 vote -
Option to create a new site without adding IVR
verbatim: Ok so when our deployment team from RingCentral Professional Services were setting up our office, they created most of our site locations but they did so without there being an IVR attached. That is the correct way I want things done. I do not want to have to select an IVR when creating a new site but all knowledge base articles and guides just say choose IVR without the possibility that somebody might not want to have a phone tree to answer when the site is called.
I should not have to create excess resources that are nothing but…
1 vote -
Pop-up with extra information for a call queue
This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
1 vote -
Disable call waiting feature for calls made to a user extension
Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.
39 votes -
Call Screening option directly under Call Queue
We wanted to have an option of Call Screening under their Call Queue directly not just under user extension.
5 votes -
Recovery or Holding of Deleted Extensions and Data
Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.
7 votes -
Sort caller ID/outbound call selections by NAME
Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number
12 votes -
add edit and delete into video scheduling
RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video
20 votes -
Provide a way to directly leave voicemails without first calling someone
There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.)Please provide a way to set a direct dial number to allow people to reach the Ring Central voicemail system for a company.Without this feature Ring Central doesn't provide feature parity with other on-premises phone systems which all have this functionality.
32 votes
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