11985 results found
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Tune the AI model in RingSense
Requesting to tune the AI model in RingSense, I have a role that is not designed to provide solutions - they are Intake Specialist. However, the AI Model continues to provide negative feedback on the specialist not providing solutions within the call. I want to provide the model with feedback.
1 vote -
Identify the Downloaded Call Recordings in the Call Log CSV file (Which Line)
Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.
2 votes -
Ability to see the full list of names for React
We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
1 vote -
Toggle which SMS account I am viewing and sending messages from.
For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assistants ring central account. Could we add an option similar to how I can switch which Phone number I am calling from? This would switch which inbox I am viewing so I can toggle between my direct number and the main number.In the SMS Setting you could just select what numbers you want each extension to…
1 vote -
Ability to group and sort HUD contacts
Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.
21 votes -
Preview Fax Attachment before sending from the RC App
Preview Fax Attachment before sending from the RC App, Is it possible to preview a fax message before sending on the RC desktop app?
3 votes -
feature for RC where they can unified the 2FA to a single phone number.
feature for RC where they can unified the 2FA to a single phone number.
1 vote -
Ring central doesn't have an option to forward all calls company wide
Ring central doesn't have an option to forward all calls company wide
1 vote -
Number change georaphical location
Number change georaphical location of a phone number and multiple receive or sms recipient
5 votes -
Spoke to customer
spoke to customer issue is related to calls that carries a different area code far from their state some calls are marked as potential spam advised customer that if callers manualy dials their number - and it shows their legit area code, this is normal Customer would like to :gain the capability to filter the calls per number not per area code - admin portal should be able to identify and restrict phone numbers not just blocking
1 vote -
SIP Settings for analog device used for doors and security aside from manuall provisionin strin
SIP Settings for analog device used for doors and security aside from manuall provisionin strin
1 vote -
Global Holiday Setting
This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
11 votes -
Adding Option from RingCentral Teams (Glip Group) to allow guest members to add new members
Expected Behavior:
- Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add membersCurrent Behavior:
- Only Admin of the RingCentral teams have option to add new members
- Guest are only able to view the Teams settings but no option to make changesSteps to replicate
1. Login to RingCentral app
2. Select a Team(Glip Group)
3. Select 3 vertical dots > View Profile
4. Team Admin SettingsRequest is to have option to allow guest members to be able to add new members and select…
1 vote -
IVR Voice prompt
A feature that will allow voice prompts like "Say 1" to navigate instead of Keypresses.
2 votes -
More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
5 votes -
Change Incoming call screen display for iOS device
Customer is having an issue distinguishing the incoming calls for both RingCentral application and external number. The incoming call display screen looks exactly the same. It would be best to have the option to change the Incoming call screen display so that our valued customer will be able to determine where the call is coming in.
1 vote -
Call queue button on phone set.
Need a call queue log in/log out button on physical phone.
7 votes -
Disable HIPAA for a specific user.
We aim to have the ability to deactivate HIPAA compliance for a particular user.
2 votes -
Allow multiple users in the ring group settings
Allow multiple devices to be added in a ring group settings since it can only have 2 devices that can be ring at the same time.
4 votes -
mute tone when dialing numbers
option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number
4 votes
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