12915 results found
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Add a comments field to the Device Order process
It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.
9 votes -
DND to block messaging notification while on a video meeting.
DND to block messaging notification while on a video meeting.
1 vote -
Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls
The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
5 votes -
Add Auto Transcription
It would be a very useful tool so we can always go back to the conversation and review what have been discussed.
1 vote -
Requesting an option to delete a line key os user on presence
Requesting an option to delete a line key os user on presenceThis is convenient if the user(s) is designated to receive inbound calls only.
1 vote -
Report that lists all users conference host and participant codes?
We would like to have an option that provides a report that lists all users conference host and participant codes
9 votes -
Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...
... Codes. When HMRC ( HM Revenue & Customs) sends authorization code is used to a BTCW BT Cloud Work Phone number the message from HMRC starts before the BTCW user has picked up their Handset.similar idea was raised ENTIDEA-I-459 that request to allow the option to disable the inbound call pre-answer but it was referring to Okta/Azure but has the same feature that would fix this current issue
1 vote -
Call Using F6 Hotkey - For BT Accounts
Feature Request : Call Using F6 Hotkey - For BT Accounts Details : Need to have the feature Call Using F6 Hotkey available on the BT Cloud Work Desktop application. Significance of the feature : Customer claims he had it used it for a day and loved it. It made everything convenient for all the users to dial out. Current behavior : The feature was seen and enabled on the BT Cloud Work Desktop app then its now gone. Brand : BT Business
3 votes -
Call monitoring group to Performance report
Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report
7 votes -
Desk phone should display the company number instead the number of the desk phone
Customer is requesting that on all Desk phones it should show the Company main number instead of the Digital line assign on their extension or desk phone
11 votes -
Mac app status bar indicator when on call
When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not showing in foreground. I don't want to have to open the app to make sure they hung up.
1 vote -
Add option to set a time limit to automatically rejoin call queue after # minutes.
We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back in queue after 15 minutes. Select 15, 30, or 60 minutes.
3 votes -
New Limited Extension: Ability to Select Inventory Phone Number
Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
1 vote -
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
7 votes -
Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones.
Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if I customize in Admin Portal > User > Presence > Appearance, I'm limited to two. I desire 6 primary lines and 6 to show other extensions. I'm forced to waste the phone's ability because I can't pick the primary line.
2 votes -
Transfer call queue voicemails to external number during business hours
Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.
24 votes -
Shared Voicemails: Increase number of voicemail boxes per co-recipient
It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.
155 votes -
Continuos ring to user Extension
Customer was looking forward to have the ability for the users Extension to continuosly ring instead on call loop on the same extension.
3 votes -
Modify which email will get the notification on online account
Should have a feature to modify which email should get the notification on the setup change on the online account
1 vote -
No filters for spoofed calls
, i receive them but blocking doesnt seem to stop them. Stir/shaken is a total joke.
4 votes
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