12571 results found
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Make the app more friendly
I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam calls. A less restricted program. It seems a lot missing from it and has been relocated to the portal. Wish It was easier to change your caller id without a challenge. Flagging calls is another want. I hunt scammers and require more flexibility.
1 vote -
Absolute session timeout: Create a security feature in service web that allows admins to force users to authenticate every X number of days
Use Case: The CISO is working with security auditors and regulators to ensure their UCaaS platform adheres to security best practices. The security regulators and auditors want to ensure users are being forced to authenticate in the RingCentral app(s) at least once every 90 days.Current problem: RingCentral does not provide a way for basic authentication users or SSO users to be forced to authenticate after a defined number of days. Impact: The CISO is displeased and annoyed with how RingCentral security works. The customer is exploring paying for the development of a custom integration into RingCentral that would disable and…
2 votes -
Multiple and / or more flexible audio interruption
Hi there,I don't know why, but the current system only allow for 1 specific audio when interrupting.This is very limitating. What I would like to be able to do (as pretty much all business does) is the following:Play hold musicAfter 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clipStart hold music againAfter 30 seconds play ANOTHER clip.Repeat for as many audio clip you have (interruption audio clip)That would allow us to have smoother wait experience and even place audio like "did you…
8 votes -
Access to navigation bar ALWAYS!
It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back out of the message/text we are in to see the navigation bar.
1 vote -
Delegate user access to call logs of users they are monitoring
delegates should have access to the missed call logs of the user extension that they are monitoring
2 votes -
Can we have more than one extension to forward calls?
I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see this feature for forwarding to voicemail to another extension.
1 vote -
Unified Outbound Calling
Currently users are forced to choose between the softphone application or a paired desk phone as the default device for calling out in the desktop app. Please consider a more unified experience where a user can select the app or device they want to use to make an outbound call on demand each time they initiate an outbound call and/or give better options for assigning the outbound device. This could be as simple as putting a dropdown on the main screen of the app where you select your primary calling device, or picklist everytime you click something in the app…
4 votes -
International Calling to Specific Number
Exception to dial out one specific international number without giving agents access to international calling.
7 votes -
Template library function for SMS
There should be a template library tool for frequently sent texts.
8 votes -
Call queue automatic switch who will receive the voicemail
Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue
1 vote -
ability to set unique CNAM even if multi site is not enabled
ability to set unique CNAM even if multi site is not enabled
2 votes -
Setting to remove "Apps" from RC App for specific Roles and/or Templates
The customer would like to have the option to create a Role/Template to be able to remove the Apps in our RingCentral App. The customer wanted to stop the User from installing apps.
3 votes -
Request additional Call Recording Announcements
We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.
8 votes -
Increase Retention Period for Sent Faxes
Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment
154 votes -
Use existing in use call queue number as outgoing caller ID as a pull down selection
We would like to be able to use the call queue phone number so agents can present the hunt group number instead of theirs. It would allow return callers to hit the call queue with multiple agents instead of limiting to an agent who may not be working that day or busy.
2 votes -
Please show the phone number and email on the contact preview.
Please show the phone number and email on the contact preview. This make it easy to copy and paste name, phone &/or email quickly. Currently I can only see the email, I prefer to see the phone 1st them the email or both with phone always first.
1 vote -
24 hours business hours: ability to forward calls to voicemail without a need to sign in to RingCentral
The customer's employees don't have a certain time for the end of the shift. Said the very last person to leave the office will forward the calls to VM then the first one to come in will forward it back to BAU.
• They want to set up an automatic way to do that without the employees having to login to anything.1 vote -
Hotdesk Outbound Caller ID
Would like to change the outbound caller id when using a common area phones
8 votes -
Add support for Yealink T54W with Deskphone Pairing
Currently, Deskphone Pairing is able to be used with Yealink T54W desk phones but the ability to start conference calls disappears when it's turned on. Officially, the Yealink T54Ws aren't supported with Deskphone Pairing but we would like to see full support for this once Deskphone Pairing is fully released.
5 votes -
Turn Custom Rules on and off Via a Physical handset.
this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in there as well by just toggling a switch on and off. many customers would love the convenience that would bring them.
5 votes
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