11055 results found
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Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List
I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.
9 votes -
3 extensions or phone numbers in one application
To have an option to log in to three extensions in one application.
1 vote -
Call Queue Dialed Number Connecting To External Number
RingCetral number reflecting when being dialed then connects to call queue then being answerred by the external number, right now when we call our RingCentral number that was connected to call queue then being transferred to external number it still shows the caller phone number.
10 votes -
Group Memberships to include Ring Groups
It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
1 vote -
Auto Assign New Users to HUD
It would be extremely useful to have a new user automatically added to existing user's HUD automatically. This would ensure that all users can quickly contact a new user and not have to worry about manually adding them.
10 votes -
MMS for RingCentral for Salesforce app
Customer is requesting the ability send and receive MMS messaged within the SF adapter. They are currently testing out the integration and will be deploying it to many users and discovered that MMS (mainly images) are not supported. They need this capability as they need to receive images from their field workers and customer on the status or issue with one of the Culligan Water products. Culligan has been a great customer and continues to expand domestically and globally with a recent addon of locations in the US and Europe (over $1M TCV addon).
4 votes -
Shared Status directly shown in the HUD
Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
1 vote -
Grant users the ability to change call forwarding and availability states on behalf of other users
Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles would be an excellent feature.
32 votes -
An ability to create call forwarding profiles that can be recalled based on scenarios
It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I'm at a conference" which would quickly change the forwarding rules to go straight to another coworker in that situation, and then being able to quickly change that to another setting, say, "Desk phone only" which doesn't call forward to anyone else and does not allow calls through to the Ringcentral app. I know this can all be done…
1 vote -
Bulk User Upload for Glip / RC App Teams
Bulk upload for all Users on the account as RC / Glip Teams instead of searching or adding them one by one.
9 votes -
Dashboard for calls in queue
This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so I am amazed that a top-tech company like RC doesn't have this feature.
8 votes -
RC App Minimal View
The RC app is great, but it always wants to go into a large view. I have to constantly change the size of it. It would be great to get a compact view of the entire app so it doesn't not take up the entire screen.
3 votes -
Make all wireless headphones compatible with RC apps
It would be nice if the RC mobile and desktop apps were compatible with ALL wireless/bluetooth headphones vs. the short list of headsets currently compatible. I have run into issues with 3 different pairs of bluetooth earbuds only working temporarily, and then inevitably run into issues. I do not want to wear a headset, and would prefer to answer calls using the RC desktop app using wireless headphones connected to by laptop via bluetooth.
5 votes -
Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.
There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward remotely. Our last voice system, Cisco, we were able to see this and not have to go to the physical phone. This is not possible to do for us we have many campuses at different addresses. This is very bad customer service when I cannot do my job without driving to go find out…
2 votes -
Call transfer on mobile
It would be ideal to have the ability to try to warm transfer to multiple people without having to take the customer off hold with each person you try.Right now, if i need to warm transfer on the mobile app to someone in my sales team but they are unable to take the call, I have to take the customer off hold and then start the transferring process again. It is not a seamless transfer for the customer or the person trying to transfer the call. The customer should be on the hold the whole time until you can successfully…
1 vote -
Allow Muting Of Calling Recording By Individual
While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important conversations and transactions, potentially causing confusion or misunderstandings down the line.Therefore, I would like to suggest that we allow muting of call recordings by individual instead of allowing everyone to mute the recording at any time. This approach not only maintains the integrity of our call records, but it also respects the privacy of individuals who may not want their…
2 votes -
Easily move numbers between Sites from "All Numbers" page
Customers would like the ability to easily move phone numbers from one site to another from the "All Numbers" page in the admin portal. When admin clicks on a number in the "All Numbers" page, on the details page that the admin is directed to for the selected number it would be helpful to have an "Edit" button giving the admin the power to assign that number to a new or different site from that individual number's details page.
1 vote -
Change outgoing Caller ID on the fly when call is initiated outside the app
If I'm not using the RingCentral dialer, and initiate a call outside of the app, the caller ID used to make the call is the default one. There's no way to change this on the fly. There are many times when I want to use My individual caller ID as opposed to my company caller ID, or vice versa. If the calls being initiated from outside the app, it's not possible to modify this.
What I think would be a great option, would be to have a setting toggle for prompt for caller ID each time a call is placed.…
1 vote -
Enable Multiple Group Managers
At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier
21 votes -
Management to be able to see the sign in/out times for staff
This is incredibly useful across multiple business/departments. This can be used by management to see the sign in and out times of staff to see when they commence/finish work. This can be a great asset to assist with payroll information also.
2 votes
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