11957 results found
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RingCentral app support for older operating systems
Customer wants to use the RingCentral desktop client on an older operating system (Windows 7), but is being hindered by technical limitations. Customer wishes that even the latest versions of the RingCentral desktop client gets supported on future updates.
3 votes -
Auto transfer completed calls to an external number. ie survey number
This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
4 votes -
Add ability to migrate account from single-level to multi-level IVR without losing account configuration
Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.
1 vote -
Bulk Update Voicemail Pin
Hoping to add bulk update on user details section email pin and password
18 votes -
Creating a new Feature like an Interactive messaging Bot via SMS
It helps business owners in answering inquires and concerns via sms without human interaction.
1 vote -
Using assigned number under different site as a caller ID
With this user extensions should not be manually assigned to a different site before the assigned number of that extension can be used as a caller ID name.
2 votes -
Business Hours for SMS
We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.
3 votes -
call queue showing complete report and status of the Users with Ignore call rpeort
call queue showing complete report and status of the Users with Ignore call rpeort
1 vote -
Edit Other User LOB Dashboard
Edit Other User LOB DashboardWe are not able to edit the widgets or any information in the other user created dashboard on LOB. What the point of sharing a dash is for me when I can see everything but cannot edit it.
2 votes -
Scammer Tracking
Better Features To block scammers or log them. We need a more robust system with security.
3 votes -
Add company column in Call logs and be able to categorize calls based on company name
In order for the company to categorize both incoming and outgoing calls for better reporting
1 vote -
Taking calls while on dnd and also a better conference feature. and more scam protection
. So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines
1 vote -
Yealink soft key Feature
With Vonage i just need to press the (envelope key) message key on his Yealink T48S and it will show all the new message/ missed call but now i need to check per the specific line before knowing if its a VM or missed call
2 votes -
Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as w...
...e need them.. Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.
2 votes -
Allowing delegation group to RingCentral app
Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.
1 vote -
Hot Desk Phone Logged Out Display
When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but now many of them show the wrong time as only a single time zone is allowed for all.
7 votes -
Parked calls should be routed back to Park Group
Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user
7 votes -
call receiver will hear a whisper about caller details such as name, contact number and company
call receiver will hear a whisper about caller details such as name, contact number and company
3 votes -
Exit group text
I was added to a large group text using my work phone number. I would like to be able to exit this group text.
2 votes -
Wants to have a custom message when receiving incoming calls. When his customers will call the main number he needs to hear a message on...
... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call
2 votes
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