12571 results found
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Allow internal SMS via extension number when Company Directory is disabled
When an admin has Company Directory disabled, users are not able to internal SMS other company users unless they have their email address. Please seehttps://support.ringcentral.com/article-v2/Managing-the-Company-Directory.html?brand=RingCentral&product=MVP&language=en_USOur customer would like the ability to internally SMS users via their extension number without including them in the Company Directory.
2 votes -
Increase Number of Allowed Recordings
Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that RingCentral can keep and not just through the Archiver.
8 votes -
express link should still be used even the account has been set up
unable to access or get express link working since account not yet done with implementation. we should still have access to use this link since our account still active
1 vote -
Disable Incoming Call Pop on Avaya J100 series phones
We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF. It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites. Also if the phone is default-reset, the function comes back on. Then you have some users with…
2 votes -
Call monitorers only receive email notifications if both "can monitor" and "can be monitored" is ticket
Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but are not on the can be monitored" list, are usually higher managers/support staff that shouldn't be monitored but should be notified when someone has been given call monitoring capabilities
5 votes -
Limit reached on RC phone app
Some features wont work with RC app that is why we need to have the RC phone app use for outbound like smokeball - and we have multiple devices to login.
2 votes -
Scheduling option for adding number
Hope there's an option to schedule when a number will be added. For example, after choosing a number to add, there's an option on when it will be active to the user.
1 vote -
Customer want to have the option to see the time stamp of the call log when he hover the mouse pointer on the call log with double click...
...ing the call log. Customer want to have the option to see the time stamp of the call log when he hover the mouse pointer on the call log with double clicking the call log
2 votes -
Call monitoring for desk phone
Call monitoring for desk phoneCall to be monitored even they are using a hard phone
2 votes -
Restriction for User Extension
Feature Behavior:As a super admin we should have the ability to restrict user extension to make changes on their own settings
4 votes -
The Ability to disable a specific feature on the Admin Portal
The Ability to disable a specific feature on the Admin Portal
9 votes -
Text setting to only allow replies to the sender or even no replies at all
We are trying to send out a group text message to the same group of people on a fairly regular basis. We would like for the recipients to only have ability to reply only to sender. Or, even not have ability to reply at all if only to sender is not possible. I see where we can uncheck "send as group message" which sends texts individually and essentially gives us reply only to sender. The issue with that option is we will be sending the text to the same people each time. Entering each recipient every time is to time…
1 vote -
sms logs change date and time format
When the CSV file of the sms logs is downloaded it shows the date and time in the format ISO 8601, which is hard to understand. This doesn't happen on the call logs, which come on the usual mm/dd/yyyy format.There should be an option on the sms logs to change the format of the date and time, or just to change it to the mm/dd/yyyy format.
1 vote -
cust want to have the option to transfer the call directly to the voicemail using presence
cust want to have the option to transfer the call directly to the voicemail using presence
11 votes -
ability to turn off the app even call forward is enable
customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension
1 vote -
Ringback to Operator
We have our calls set up to go through the call queue and after someone answers the call, we obtain the customer details to forward the call. We then will put the call on hold and either contact the employee on their desk phone or page for the call to be picked up. There are times when the call does not get picked up, so we would like the call on hold to ring back after 2 minutes or so either to the person that put them on hold or to the call queue.
1 vote -
Need to update the profile status when on call - RC phone
Need to update the profile status when on call - RC phone
1 vote -
Increase the volume or improve the output of the IVR Prompt
Option to increase the volume or improve the output of the IVR Prompt
1 vote -
AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION
Customer wants to have an option to automate clearing application data on their ringcentral app instead of clearing it manually.
5 votes -
Activation Email should include setting up PIN
When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN.
2 votes
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