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  1. When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…

    7 votes

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  2. The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.

    5 votes

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  3. To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Many organizations that send outbound faxes email using @rcfax.com to send those faxes. If an email signature has a logo, they are being interpreted as attachments. The ask is for an automated way of preventing those from being consumed by RingCentral as attachments.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  5. For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.

    4 votes

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  6. Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color…

    1 vote

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  7. I do not want to upgrade my computer to gain access to RC Desktop Application. I am using using 32 bit OS and RingCental App requires 64 bit.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. To add options on what information to be displayed for incoming calls from one of the contacts (e.g. First and Last Name, Company Name, Email, Title)

    12 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.

    25 votes

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  10. As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. It would be helpful so that our customers will know that their application has been received.

    1 vote

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  12. 3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number. In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Implement manual pause and resume of automatic call recording in RC RingCentral App. This is an RingCentralPhone Desktop gap.

    22 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  15. While your phone is connected to the car you can receive and answer phone calls. However, there is no function for making calls. Can this be added?

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.

    2 votes

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  17. In the company contacts list in the Ring Central Desktop app, you can only see users, you need to be able to see & call your company call queues from this app, just like you can in the other RC apps.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the directory. This causes confusion as this is not a number tied to a user.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.

    2 votes

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  20. Feature request: Ability to share meeting templates (including polls) with coworkers and/or include meeting templates as part of the user setup template.Additional detail: We coordinate CPE for our users through RC meetings. Our regs require attendance polling questions every 15 minutes or so. These are the same questions used for every meeting. I'd love to be able to have our presenters (internal) select a template rather than having to manually enter the polling questions each time. I have an example template here: Meeting ID 145-642-4165

    3 votes

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