11042 results found
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Option to Disable Notification for a single Co-Recipient
Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable notifications on their own account. But if they do that, they also lose all e-mail notifications for their own extension. Scenario:Message-Only box (ext 3001)Notifications (e-mail) is Enabled for the extension. Notifications are being sent to support@ourcompany.ca Three staff are attached as Co-Recipients of that extension. This enables all three of them to access, listen, manage/delete messages that have come…
7 votes -
Persist - Add Phone Support for VVX 250
Need support for Polycom VVX250. VVX350/450 are back ordered and VVX311/411 are EOL.
4 votes -
Persist - Increase Gateways in Gateway Group
Customer requesting Persist - Unable to deliver on providing Persist that will allow full site survivability due to the limited number of supported gateways in a gateway group. Request to increase to 12.
7 votes -
Add call in Queue feature
When our front desk staff are unavailable, out of the office or all on the phone, new calls are put in queue. A feature allowing us to see calls in queue would be helpful allowing us to put additional staff on phones if necessary. Otherwise we have no idea how many calls are in queue.
11 votes -
Limited Extensions - Ring Count
Limited Extension Ring Count is limited to 4 Rings. Needs to be increased to 15 rings to match full license. Customer should not have to purchase Full License just to increase rings.
7 votes -
Expand Telephone Number Name Field
We have several locations with several hundred telephone numbers. To help with management of the numbers that aren't assigned to users I have been putting a brief description of their purpose in the Phone Number Name field. It would be awesome if the amount of characters allowed could be increased.
7 votes -
Allow IVR Custom Rules to be assigned to hotkeys on desk phone
On our old NEC phone system there were "Mode" buttons. This would allow a feature comparable to custom ivr rules. For example we need our phones to say another message during lunch but that time varies. We could hit that button insead of allowing admin rights to the operators at our company to make this switch. Please consider allowing us to assign this to the DSS keys.
4 votes -
Have an option to set the primary number(main) to either voice only
Please add an option to change the number type of the main number to voice onlyOn default, it is set to voice and fax
4 votes -
Add Page count on fax when generating a report from REPORT>CALL LOG
I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detail when generating a report?
19 votes -
Answer from Android Smartwatch
If it is supposed to work I don't see the option for every call.
4 votes -
SMS Text messages arrive split
Longer text messages that are received get split into multiple messages. Why? Why can't they be displayed in the correct order?
1 vote -
Add label to pinned chat
Pinned chat items are often not very useful because it's not immediately evident what they are links to (for example, a document on a sharepoint site). The ability to add a name label to the pinned item would make it an immediately useful list of topic points and/or resources.
3 votes -
Include time and jump back option for Quotes.
When quoting a message, it would be helpful if that quote included a time stamp of the original message, and a way to jump back to that part of the feed.
2 votes -
physical phone profiles
On other systems, I have had the ability to configure physical devices en masse and push configuration changes. This could be performed either via a phone template option, or options under user templates. Three specific use cases could be missed call notification light change, ring tone setting, and screen timeout setting.
3 votes -
Org-Wide SMS Number Block
Please create a feature to create org-wide block rules for abusive or phishing/ scam SMS messages. Some of our users are being inundated with spam!
32 votes -
Numéro groupement affiché après redirection vers numéro externe
Bonjour,J'aimerais, lors d'une redirection d'un groupement intégrant plusieurs membres vers un numéro externe, afficher le numéro du groupement et non le numéro du membre.Cela peut servir notamment lors d'un enregistrement sur un partenaire externe, voire d'urgence (PTI), et de ne suivre qu'un seul numéro.
2 votes -
Text responding to incoming phone calls
on the desktop app on incoming phone calls you text back responses like “will call you back in 10mins” but on the mobile app that is not avaialble I have to just let the phone call go to voicemail
2 votes -
SMS auto Response
An auto response to an SMS text stating that we do not have SMS texting abilities and that the client will need to email staff to contact us.
5 votes -
Change presence and queue call availability from tray icon in Windows RC Desktop App
Should be able to right-click the RC App tray icon, in Windows, and select your presence status along with being able to accept queue calls. Instead users are required to fully open the RC App and change the status by selecting their profile avatar and choosing a status. This functionality is available with Microsoft Teams and other UCaaS solutions. Currently users have 2 options when right-clicking the tray icon (Bring to front and Quit).
1 vote -
Add the Site Number for Outbound Calls in the RingCentral Desktop App
This would help sites be able to have their own site numbers display instead of the company wide number of their direct number. This is a big issue for us as we have so many sites.
2 votes
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