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9677 results found

  1. SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.

    5 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  2. Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

    40 votes

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    8 comments  ·  Call Queues  ·  Admin →
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  3. When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. 0 option when in VM.THis is a std feature in many legacy PBX solutions. When a customer calls into a DL/DID and routes to that DL/DID's VM, they want the customer to have the option to press 0 and have a configurable destination/extension that call routes to:They would like 2 configurable options for a 0 press in VM:1) default to a Site level extension (based on the site the DL is associated with). So, each site will have a configurable default VM 0 extension2) override extension configured at the user level VM settings. So, if this is populated, it overrides…

    2 votes

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  5. On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.

    61 votes

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  7. The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone line is within 3 rings max. This new feature violates that standard and is not providing customers with prompt service. Either lower the setting to be able to be notified within 1 or 2 rings or remove this feature. Before the update on 6/9/21 that was pushed, we were able to pickup calls…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.

    6 votes

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  10. When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, one assignee is able to mark a task as complete on behalf of another assignee, which usually happens by accident. When an assignee opens a task that has been assigned to a group of people, they should be able to easily mark it as complete or incomplete for themselves only. The way it is…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. I have 30 sites and I need different settings per site.

    18 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or transfer.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Contact presence should show words like available, unavailable, in a meeting, etc beyond just the colored dot. Currently, when dialing a phone you have to click on the contact name to see the presence status. Also, a gray dot may not be readily understood.

    6 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  16. There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be great!

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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