13251 results found
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The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct conta...
...ct display for every site. The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site
1 vote -
Disable email notification when active on the application
System should detect when you are active on the application and automatically disable email notifications that are being sent since you already have visibility on the application.
1 vote -
Add Admin option to change Availability Status for Users
I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is actually available or not with busy phones.
3 votes -
Number of outbound fax pages can be check on the call logs
Number of outbound fax pages can be check on the call logs
4 votes -
Prevent End users from Forwarding Voicemail to email
End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).
1 vote -
Enhanced License / Billing Report
The request is for Service Web to provide a specific report for billing. It should include information about licenses, pricing, sites, cost centers and billing codes. Currently, this has to be produced manually using excel, references ins excel and manually copying and pasting. Ideal scenario would be an output directly using a single button providing all the information listed above.
2 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
40 votes -
Allow Call log to retrieve report for Specific phone number only
Allow Call log to retrieve report for Specific phone number only
1 vote -
Blocked those anonymous caller or caller that is not showing number
They want to be added this feature blocked those anonymous caller or caller that is not showing number
4 votes -
Disable call recording to locations that are not allowed to be recorded.
I dont want calls to be recorded in states where it is not allowed to record because that's the law...
1 vote -
Automatically add new RingCentral numbers to TCR Campaign
Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign
24 votes -
Add options for enabling call recording announcement
Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls.Currently the three options are:1) Play periodic tones for outbound calls2) Play Call Recording Announcement for Outbound Calls 3) Allow mute in auto call recording This has been asked before and turned down with the reasoning of ADMIN RESPONSE May 3, 2023Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. Were the call recoding section clearly has this disclaimer saying RingCentral can not be held liable for…
5 votes -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes -
Incoming caller ID name display on app
In the app, incoming calls only show a phone number for caller ID, no name appears. A basic request, I'm surprised it's not available.
5 votes -
Automatic Call recording to not record in states where recording is not allowed.
i dont want calls to record in states where its not alloweed to record, because that its with the law. we used hubspots dialer before which could automatically turn off recording for those states
3 votes -
Direct sells to Hungary
I just found out that I'm not able to place "Hungary" as my business related country in the admin settings.Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need a partner onsite, feel free to contact me.https://digitalassetsconsulting.eu
1 vote -
Turn off option - Ringcentral answering immediately - MFA calls
I need an option that will stop ringcentral "answering" a call and putting it in its own sort of queue before the user connects -- it definitely answers straight away and when the user connects it is part way through the mfa code, often too far to get the code. Similar to this in the community forum https://community.ringcentral.com/questions/96318/compatibility-with-voice-calls-from-microsoft-mfa.html but with other companies - support has confirmed that it is not fixed and needs a feature request
4 votes -
Porting process in the Service Web should show the condition for porting in, i.e. For porting TFN to TFN and Local to Local
Porting process in the Service Web should show the condition for porting in, i.e. For porting Toll Free Number to Toll Free Number and Local to Local so as not to surprise the customer a new number charge
1 vote -
Bulk import unprovisioned phones into ServiceWeb
Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"
10 votes -
Ability to view call queue VM from the RC app
Ability to view call queue VM from the RC app
1 vote
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