9343 results found
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Allow the operator extention to be call queue
I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 for the operator is not an option for me.
6 votes -
Contacts on MacOS app
In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
5 votes -
Add multiple block numbers in user settings and download blocked numbers
Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked callsas to save time rather than just putting 1 number at a time.download all or multiple blocked numbers to remove from blocked number list
7 votes -
Tool to clear out app history (profile pic, conversations, messages, etc.) before reassigning an account to a new user.
When a staff member leaves and is replaced, the new person is assigned their predecessor's phone number and therefore inherits the old user's app settings, chat history, profile picture, etc. I would like an option for the admin to wipe the account clean before reassigning it. If possible, it would also be useful to have a way to archive any important items before wiping the account.
8 votes -
Send a Reply Text When a Text is Received
It lets a client/potential client know that their text was received.
50 votes -
Tester Account Control Levers
The request is for tester accounts to have controls. This can be helpful for customers that need a sandbox environment as part of their strategic approach to technology, as RingCentral is currently not able to limit DLs or usage.
1 vote -
Change the Ring Central App messaging Font to a Serif Font
Those who need to tell if a l is a l or an I
2 votes -
Limited Call Log Access
Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
2 votes -
More than 4 People in a call
When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone number and code, but the clients I am working with are lower functioning and would not be able to keep track of the appointment information and phone number. I would like to have the capability to add anywhere from 2 - 8 people onto a single phone call.
11 votes -
We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after
We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?
1 vote -
Enable file location selection when downloading in the Glip section of the RC App
When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral web login the user DOES have the choice to select the download location as long as the browser settings are adjusted accordingly. When the user is working on a hybrid system (all server files are kept in cloud storage, but some apps, including RingCentral, are resident on PC), files cannot be saved to a cloud location unless the user is…
13 votes -
Fax Cover Page using the Ringcentral App desktop
We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.
5 votes -
Automatic notifications for SFTP failed to transfer recordings - Automate retry transfer for failed transfers
For those transferring recordings to long-term storage for compliance reasons, currently the only way to check for failed transfers is to navigate to: More>Apps and Resources>Archiver BetaThen navigate to the third Phone tab, select the More expand button, sort by Archived to Storage > FailedWe then manually review these failures/retry.It would be good if we could automate the delivery of a report of these failed recordings the same way that we are able to automate the delivery of a simple or detailed call log under the Reports tab. In some sense, the functionality is mostly there, it just doesn't apply…
3 votes -
Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail
My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.
6 votes -
SMS: Copy entire text message conversation with sender name & Number and date-time
All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. ParticularThe information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for…
48 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations. -
Feature Request: Show outgoing fax number for every user
At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.
16 votes -
Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.
Would like to add simultaneous order on overflow call queue.
1 vote -
Manage Meetings from within RC App without linking to Calendar
It would be helpful to be able to manage meetings after they've been created from within the RC App. Once created there's no way to get back to them to change or cancel. There's also no way to see a list of upcoming meetings in the App.It can be done in the RC Meetings App but not the Unified RC Desktop App. Since the RC Desktop App is supposed to be the consolidated place to do everything I would think this should be added to it, especially if the separate apps are going to be phased out next year.
18 votes -
Reply with video message - pop a window to record a short message to send in a conversation
It would be really cool to have a sort of asynchronous meeting where we users could respond to each other in a Glip conversation with short video messages. These could be called fragments or the alike.Maybe a little button 'reply with video' that would pop a window to record your message and then you can hit 'done' to review and send or review and re-record or cancel.
1 vote -
Transfer unanswered queue calls to auto receptionist
When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a voicemail on the call queue mailbox or be disconnected. This may not happen with larger organizations but in smaller ones all staff may be busy and don't want clients to wait if they know the extension of their party.
3 votes
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