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10238 results found

  1. Add setting to allow RC desktop app to run in the background at startup

    To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.

    39 votes
    3 comments  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello everyone, this is available in app now. Please ensure you are on the latest version of the app for this functionality. Change how the RingCentral app launches upon startup in desktop app under Settings - General - Launch app at startup.

  2. Set phone to DND during synced calendar meetings (RC or otherwise)

    It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.

    43 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Add text message reporting/tracking in call log or Analytics

    We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.

    10 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Show last name or last inital in groups

    Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.

    1 vote
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. Automatic Replies in Messaging

    Automatic Replies in messaging for direct messages would be helpful when you will have a time of unavailability, such as time Out of Office or in Training.

    7 votes
    Planned  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Ring For settings are Counter-Intuitive, described wrong?

    When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Wake Up Call Digital Receptionist

    Our hotel uses RingCentral. Unfortunately, RingCentral doesn't have any feature that I am aware of that can help a receptionist setup automated wake up calls to rooms.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Add 933 dialing support to allow for testing of our 911 Notifications

    Problem: Today, there is no way to test RingCentral 911 notifications for a company's emergency response teams. To validate they are working and that the message content is accurate, we ask that they dial 911. This makes customers feel uncomfortable and puts an unnecessary burden on 911 operators.Added context: Today, we offer customers a way to validate the e911 address and registration status associated with each endpoint. To do so, they dial 933 from a desk phone or RingCentral Phone for desktop (softphone). Our system will playback the direct telephone number of the phone they are dialing from (not the…

    23 votes
    Under Review  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Support for Arm Based Processors

    I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.

    31 votes
    Implemented  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Longer Voicemail Length

    We have some users that need to be able to accept longer voicemails (in particular our help desk that needs people to be able to record detailed descriptions of their problem). It would be useful to us to allow for at least certain users to be able to accept longer voicemails.

    23 votes
    Under Review  ·  8 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Forward a voicemail message to another extension from RingCentral App, or by phone

    It would be useful so that you can forward a voicemail message to another user. From the App you would click on the phone icon, all voicemail, click on the three dots, and then there would be a forward option, and you could forward it to another extension.If you were to call in and check your voicemail, you could forward from the IVR and add a message, similar to a supervised call transfer, but this would be a supervised voicemail message transfer.

    34 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Android Auto Answer Calls

    I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Warm Transfer to CCRN's

    Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Enable SMS Short Codes and Activation Codes on the account

    I need to activate SMS Short Codes and Activation Codes on my account

    7 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. share voice recording in glip from phone or web

    should have a record message button, pressing it would record a message and allow you to send a recording in a chat, participants would then be able to listen to recording and share it

    1 vote
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  16. IVR option to play just an audio file

    If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you for calling XYZ", the following menu then routes to departments. If the callers selects to replay the menu they do not have to hear "Thank you for calling xyz", which is just untidy. It would also allow audio files to be grabbed from outside of the IVR structure (using java…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Show name when dialing

    when placing an outbound call, show the name of the person I’m trying to call BEFORE hitting the call button. This way I can tell if I’ve dialed correctly.

    14 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  18. On User page, show what Call Groups the user is a member of

    Add a way to easily tell what call groups, etc. a User is configured for. That way, if a user is leaving the company, it is easier to see what call groups will be impacted. We do not want to have to go through each Call Group when a user leaves to see if they are in the call group or not.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Saving a record of text messages

    As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.

    9 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    ...to continue and allow the originating user to disconnect. Call Merge from the RC App needs to allow the merged callers to continue the call when originating user disconnects. Currently call abruptly drops when call merge originator disconnects. When the originator uses RC App Mobile, "the caller has disconnected the line" message is heard by the merged participants and call ends. Confirmed this on RC Phone 21.2.0 / RC App 21.2.10.948 Desktop (MacOS) and RC App Mobile 21.1.20.536 (Android).As a staffing company, RHI merges calls allowing introductions of the merged parties and the originating user needs to drop. This behavior…

    44 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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