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9343 results found

  1. Background: Ability to call short code numbers such as 311.Problem: Customer is unable to call 311.Steps to Reproduce:1. Dial 311 from his Polycom phoneCurrent Behavior: Getting an error message: Invalid extension.Expected Behavior: Should be able to call 311.

    24 votes

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  2. Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.

    8 votes

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  3. When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app.This would allow better admin management of the organization.

    18 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  4. Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep…

    9 votes

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    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Can you add call waiting for RC Phone app on Android/iOS?Right now just receiving missed call prompt which makes it appears like users are avoiding calls

    1 vote

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  6. I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    70 votes

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    Implemented  ·  13 comments  ·  Application  ·  Admin →
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  7. to identify if user is available to take calls using the unified app

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  8. This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls

    16 votes

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  9. We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.

    18 votes

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  10. When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.

    2 votes

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  11. Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed from the queue, it would improve customer service, as well as preventing other members of the queue from being inconvenienced by having to wait for the call to be forwarded.

    5 votes

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  12. When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".

    1 vote

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    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
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  13. Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…

    27 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  14. Would like speed dials to be added to the phone to Park a call (P1, P2, P3 and P4). If someone calls in, I would like to press one of the speed dials and put the person on hold and then I can call upstairs or downstairs to the person they want to talk to and tell them that on P1 is so and so for them. They can go to there phone or any phone and press P1 button to talk to them

    2 votes

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  15. Can you add an option for recurring to be bi weekly or bi monthlyI am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.

    6 votes

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  16. We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.

    1 vote

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  17. It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.

    38 votes

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    Under Review  ·  9 comments  ·  Other  ·  Admin →
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  18. View contacts from RC app and RC phone app to deskphone

    12 votes

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  19. Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.

    5 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  20. I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.

    48 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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