11251 results found
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Task Workflow
Would be nice to have a workflow option for task, so one person can approve / or review, then pass along to the other. As it is now, multiple people can be assigned, but there's no way to indicate the first person approved first (short of commenting w/in the task to keep a record)
5 votes -
Group Video calling without sharing a link
It would greatly improve productivity to have a group video call feature like Slack does. We found that extremely helpful but would like to stay on one platform opposed to two.
1 vote -
Add Poly Voyager Focus 2 to the support headset list
I would like to see the supported headset list here https://support.ringcentral.com/article/Recommended-Headsets-and-Speakers.html?language=en_US updated to include the Poly Voyager Focus 2 (https://www.poly.com/us/en/products/headsets/voyager/voyager-focus-2) headset which is an updated version of the currently supported Poly Voyager Focus UC.
1 vote -
Presence Indicator Dot Should Show Inactive ONLY after 15 min on the Mobile App just like the Desktop App
Many employees in the modern workforce are traveling or moving around working on their Mobile but STILL want their team to know they are ONLINE / Available to be reached. Currently if you are working on the RC MOBILE APP, if you simply move to a different app (like taking a call or email) if instantly shows your Presence dot as Offline: A gray dot. This is NOT how it works on the RC desktop app or browser whereby it only goes to OFFLINE (gray dot) after 15 minutes of being inactive (meaning not in the RC app). The mobile…
7 votes -
Allow call loop
Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent back into the call queue.When callers dial a company number, that call is sent to an auto-receptionist, they are then routed through a custom rule to the ring group, if an operator doesn't answer the call within 25 seconds then the call is routed back to auto-receptionist.…
21 votes -
Add the ability to search meeting recordings or align the columns by host or date
Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronological order. This would be a very handy feature.
1 vote -
Contacts
Upload outlook contacts to deskphone
7 votes -
Replying with a message for incoming calls in the RingCentral mobile app feature not available with iPhone users
The feature to reply a message when there's incoming call is not available when using iPhone devices. Article related to it do not have info if it is available with iPhone or not: https://support.ringcentral.com/app/message/mobile/replying-with-a-message-for-incoming-calls-in-the-ringcentral-mo.html. We have tested it and no Reply with message option appeared.
4 votes -
Ability to block short code numbers the same as blocked phone numbers
Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.
41 votes -
Emergency dialing notification
Please create the ability to have different 911 notification people per location. This way someone local can be selected to get notifications for their location but not ALL locations. But also where some can get for ALL if necessary
45 votes -
Meeting Invite Template Customization (Google Calander)
Problem StatementsThe default RingCentral meeting invites template for a scheduled RingCentral Meeting for Google Calader is not usable at all.It provides a very long list of iPhone specific access numbers; irrelevant in most of our meetings;It provides a very long list of local access numbers -- I have to delete most of them to make my own local number standout;The overall look of the template is not professional enough for our use.I want one link "Click here"I have the entire sales team wasting time correcting the default message. SuggestionBest option: Let the user customize his own template.This request had 160…
2 votes -
Custom default email message when setting a meeting
I have several guys, each with video conferencing a dozen or more times per day. They need to change every message every time. That adds up in man-hours and frustation.
1 vote -
Decouple conference call so you can transfer original caller
If you add a call and start a conference call you should be able to hang up with the additional call and then go back to the original caller and then transfer that call.
4 votes -
Key Code to roll phones over to After-Hours
Integrate a Key Code to roll phones to the after hours extension until the next business day.
1 vote -
Getting simultaneous calls from different queues
This would be useful because while on a call we can see the true amount of calls coming in, rather than guessing how many we are missing.
1 vote -
Handsfree Voice Assisted Dialing
We're an organization of recruiters and sales staff that are now 90% working from home. During the pandemic we all started using our cell phones - because we hadn't migrated to Ring Central (which we did Summer 2021). Staff are used to saying "Siri - please call...". We're trying to get our staff to only use the Ring Central Mobile app - but they miss handsfree virtual assistant dialing. I'm sure this presents complications with Siri and Google but here it is - that is the request. Cheers and thank you!
1 vote -
Called number as display in RC App
Cust is looking for a feature in RC App to display the Called Number instead the caller's Caller ID. This is because he has different number in the account and he wanted to know how to answer the call base on the Called number
2 votes -
Add an editable title to pinned posts
When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I thought I'd share with everyone...". So the list of pinned posts is kind of useless when you're looking for something specific since you have to tap on each of them individually to see what's inside them. It would be super helpful for a pinned post to have an editable title so that the pinner can clearly…
3 votes -
Make it easier for user interface, scheduled texting, mass texting
Your interface is outdated and can be used more efficiency.It's time consuming on how to create mass texts and scheduling them.
5 votes -
Ability to Set Ring Time for Desk Phones using a Template
This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwarding to another device on a user extension using a template.
3 votes
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