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10222 results found

  1. Stop accepting incoming faxes on the main line

    I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.

    14 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Forwarding html emails

    Keeping html format of transferred emails.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Allow for custom Dial by Name greeting.

    We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Make RingCentral app for android and ios compatible for Microsoft Intune

    Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser

    20 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  5. "Add to Left Sidebar" Shortcuts & "Set Landing Page to..."

    It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigate every time they want to toggle between pages or open the app each day.

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. Delete company contact from RingCentral app

    I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Enable the RingCentral App to use the *9 mute feature

    Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Status in search

    If I want to see is someone is green, I have to click Search, then type their name, then click on them to see if they are green or red. I'd like to see their status in the search results so I have an idea if they'll answer the phone without clicking on them first.

    17 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Send Call Queue voicemail to multiple user's App

    Have voicemails visible on multiple user's app.

    4 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. Retain prior "Status" text in history after user Changes their Status

    If you set your status for your extension, it displays it beside your name in the messages section. If you change your status, all prior messages also show the new status you enter. This doesn't necessarily work well. What your status is -now- should not be reflected in your previous messages before you changed that status. It should stay what it was at the time you send that message. If I had a status of "Working on fix for E-mail" at 5pm on May 10th, and I send a message to a Team with that status, it should keep that…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Make it easier to turn off AutoNumbering (or make it user preference)

    In the new RC, anytime you enter 1. it starts to autonumber.I can see how this might be useful, however its incredibly aggravating to turn off or disable when you don't want it. I haven't found an easy way to do this. Regardless, its a HUGE struggle when you're trying to type something that ISN'T a list, but Glip is insisting it is a list.Can you please make this easier to turn off?Or maybe assume that if something is preceded with [code], I'm not going to want to auto-number?

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Tag specific people within teams.

    It would be nice if we could set up specific groups within chats so it could tag only a few people. So if we wanted to set up a tag for management and only notify 5 out of 50 people, we could.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Allowing multiple IDPs for SSO

    This would be helpful for customers who are consolidating multiple domain environments to use SSO without Federating them.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Ability to test headset to see if sound works

    The old RingCentral had the ability to test to ensure that the headset volumes were working.I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral.I can see in Notifications and Sounds where I can set my microphone, speaker, & ringer sources; I see the volume control. There is no place to test the sources like there used to be in the old RingCentral app.I would like to be able to test the sources before I start my day to ensure everything is working properly. I am not talking…

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Leave blank space between extension on the desk phone

    It would be nice to be able to leave blank spots on the desk phone, when you have an extension insert. That way you can have your main people on the phone, and the rest will be on the extension insert instead of the misc. people split between the phone and insert. It would actually look how it is displayed on the preview screen.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Put Call Queue voicemail into User Voicemail Menu if a Member

    Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or they have to dial in on a phone. This is not very helpful at all as voicemails can quickly grow, and the staff have to keep flipping around in logins. It would be far more efficient if, when any person is made part of a Queue, they have direct access to the…

    6 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Transfer Voicemail Message Via Mobile/Desktop App

    I work in a complex human service agency where it's hard for support staff to know where to tranfer calls (we have 5 offices, 2 different target populations and numerous departments that handle different programs). It's very common (especially with new staff) for calls to mistranfered and the client leaves a message with the wrong staff member.. The only way I've found to reliably send the message to the correct user is to either use the physical phone or call my own number and then I can transfer it. The apps (desktop and mobile) do not have this function. You…

    6 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  18. Customize the time for Auto-answer

    We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Cell phone update

    when using the app on the cell phone it tends to not update when we make changes on our admin portal. I’ve tried to log out and see no change when new employees have no usage. Also when the pictures of profiles are placed on employees then get disabled there should be a way of automatically disabling it.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Digital line as Outbound caller id

    Currently, main line is being a default as outbound caller ID of newly created extension. It would be best if there will be an option in creating an extension to choose which caller ID to reflect.

    11 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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