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9977 results found

  1. 3-way call enhancements (show and remove participants)

    3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

    15 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Add queue category to recents menu(call log)

    Add queue category to recents menu(call log)

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Give a reminder when calls are in Park

    Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.

    73 votes
    Planned  ·  18 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Prevent agents from disabling which q they are in or turning off q calls.

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Combine HUD and APP into one app

    Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage

    157 votes
    Implemented  ·  11 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  6. Application Management: Mass Installation and Configuration for Windows

    The request is for more seamless configuration options in Active Directory.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Resend Welcome Email to Super Admin after 48-hour expiration

    It would be helpful if the platform had the ability to resend the Welcome Email to the Super Admin after the 48-hour expiration.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

    Currently, in order to accomplish this, a custom rule has to be used.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. IVR Auto Recept Programmable Timeout and Destination Programming

    We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.

    14 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Call Queue Hold Time Routing

    Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.

    10 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Multi Site: Enhance Multi Site Features -

    Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Rules Shortcuts

    I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mobile app. A Rules shortcut tab that showed ALL your rules so you could turn them on quickly.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Page to all phones on site

    Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Allow BOTH First and Last name for Dial by Name directory

    Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.

    8 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Please display Site name instead of Account Company Name on GLIP app

    Our subsidiaries do not want to see the parent company name at the top of their app. We have multiple DBAs and each is represented by a Site. I would like each user to see the name of their site rather than the parent company name.

    11 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Being able to hear the phone ringing via CyberData Paging Amplifier and speaker system.

    I implemented a system for a customer that would like to be able to hear his phones ring over a CyberData Paging Amplifier and speaker system. Currently, this is not a feature of the RingCentral system.

    3 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. Add a "Call Pop-Up" for Ring Central App when not on the foreground

    Skype had a sweet feature where calls would appear in a pop-up window on the lower-left of the screen. This would be a nice feature to have, as many times the Ring Central app is minimized in the background and hard to find/answer calls on short notice. The pop-up allows for substantially faster response times to calls, whether its an accept or decline, so that the call can be picked up or rotated to another user in the queue more rapidly.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Automatically Remove Users from Queue when "Away/Offline/Invisible"

    If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue calls", they won't negatively disrupt/impact the queue.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Adjust how missed calls are categorized for group calls

    Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.

    473 votes
    60 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. Set user to accept group calls or not remotely

    Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf

    13 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
    How important is this to you?
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