12551 results found
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Regarding use of native dialer
Hello RC,
I wanted to check if there is an option to use RingCentral through my native dialer.
I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
My issue is that during a call, my screen goes blank and I can not change anything until the call is over.1 vote -
I would like to see different rings be available for different numbers receiving calls
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
1 vote -
Control of Call Queues through hardphone
The ability to toggle between call queues from a button on your hardphone instead of only through the app.
1 vote -
SMS/ Auto response
It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!
3 votes -
Allow CostCenter association change under User/Settings in Service Web
The request is for an easier way to modify the CostCenter of an individual user. For example, by going to that User in Service Web and selecting the proper CostCenter as you would select a Role or as you would select a site.
1 vote -
Allow users to send and receive audio files/notes in text
Like with SMS/MMS messaging on smartphones, allow RingCentral users to send audio notes/files as text messages to other phones. Sometimes it is easier to send an audio message for the recipient to be able to hear and replay as needed or it is safer to send an audio message than text (for example when driving). In turn, a better method of listening to audio messages from others is needed.
4 votes -
Pop-up with extra information for a call queue
This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
1 vote -
Option to create a new site without adding IVR
verbatim: Ok so when our deployment team from RingCentral Professional Services were setting up our office, they created most of our site locations but they did so without there being an IVR attached. That is the correct way I want things done. I do not want to have to select an IVR when creating a new site but all knowledge base articles and guides just say choose IVR without the possibility that somebody might not want to have a phone tree to answer when the site is called.
I should not have to create excess resources that are nothing but…
1 vote -
Option to Download Call Queue Setting
option to download Call Queue Setting
5 votes -
Add Keyboard Shortcut to manage RingOut
Some of our users change their RingOut number on an almost daily basis (eg when working from home using a remote desktop). It would be helpful to have a Keyboard Shortcut to take you to the RingOut managment setting to streamline the process. Thanks
1 vote -
Make reports shared with all super admins
Feature request to make reports shared with all super admins
2 votes -
Flagging of International SMS Received and Sent Charges Before Charging the Card on File Feature
RingCentral per customer, Aree is suggesting that our system should send notice to the account Admin or to the Card holder for any possible charge that might be incurred for an SMS being received by and sent by any of their users before charging the actual card. In that way, they'll be able to distinguish if that particular text is something that they are expecting to receive or something they intentionally send.
1 vote -
Filter download user list
Would like to be able to filter the download user list by Role, Site, Status, and Department before downloading the list. This is beneficial for my company that has over 3000 users and more than 50 site. The download user list should only download what has already been filtered under the users with extensions or download all users.
26 votes -
Maintain Position of Phone Options in Call Handling
When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying to think the soft phone will be in one position and then have it jump to another after I change the mobile app setting.
The phone entries should stay in the same order in the list no matter whether they are active or not.
1 vote -
Make RingCentral contacts show up when I receive a text to my email
My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the contact name in the email. If one of my colleagues wants to email that person back because I am out of the office, they have to manually search through contacts to see who texted me, even though that person is in my contacts. It would be great if contacts would transfer over to emails from my…
4 votes -
Do not disconnect all callers when organizer leaves conference call
When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a way for an organizer to create a call, add a bunch of people to it, then slip out the back door without ending the call they created.
18 votes -
Allow the RC Desktop app .exe installation to be installed silently
There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have.Allowing a silent install would be beneficial to those who script their deployments out and for people that do not have GPO as an option.
4 votes -
Please add the ability to turn off the user added initial email every time you add a user.
When we add a user with extension, the user automatically gets an email notification that the device has been added and gets the SIP information via that same email. Is there a way to disable this? We program everything on the back end ahead of time and do not want this information to be sent to our users.This is important to us as we do alot of acquisitions and do bulk updates of many users at once. Even if it's a new hire, they get a whole bunch of initial emails. Having this be one last email that they have…
23 votes -
New User Report
A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the information that you're looking for. It would be most helpful to have this in one report.
1 vote -
Add a Check for Updates button
I support about 50 RingCentral users across 3 different companies and I can tell you that most of them have an outdated RingCentral app.There is no Check for Updates button or link like Zoom which is a real pain as it requires manual labour to update their clients, of which, most prefer an IT support person to do.I have a ticket opened with RingCentral Support and their guidance to me was to reinstall the app to get the latest version....(duh) they said there should be an automatic update pop-up but we haven't seen one.The cost of the labour alone for…
7 votes
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