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9977 results found

  1. Respond to call via text after voice mail

    Respond to call via text after voice mail and will receive text a message to reply or send message to the caller

    3 votes
    Implemented  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Auto-discard voicemails less than 5 seconds

    Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !

    6 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. The ability to turn on / turn off "Lateral extension dialing" within IVRs

    We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.

    26 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. API for Outbound User Email for Faxing

    Request is for customers to be able to leverage APIs to update Outbound Fax Email address for a Virtual or DL User so user does not have to manually do this action.

    2 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  5. Call Queue Voicemails

    Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    26 votes
    Implemented  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Integration with Apple Watch

    89 votes
    Under Review  ·  32 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Contacts Syncing on the Glip App

    77 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Please Dark Mode

    Dark mode would enable more user friendly interface

    12 votes
    Implemented  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Admin App

    There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers.I should be able to see how many customers are waiting in the Queues. Also have a button on each call for the listen/whisper/barge feature and listen to the recording of recent calls.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Auto-text message Hotkey when a cell phone is highlighted.

    I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text message box and only when RC is the active window.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    Good afternoon,I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste…

    70 votes
    Future Consideration  ·  36 comments  ·  Fax  ·  Admin →
    How important is this to you?

  12. I would like to add different participation codes within team for audio conferences.

    We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.

    9 votes
    Future Consideration  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Create logic to pass calling ext and calling name of user when dialed ext is call forwarded to "1700xyz"

    Need to create "x-header" containing calling name and calling extension when the user dials an internal RC extension that is "call forwarded" to pattern beginning with 1700xyz where xyz is the legacy PBX ext being forwarded over a Custom Engineering SIP trunk. The use case is when we provide a customer with an Ext2Ext (closed user group dialing) SIP trunk from RC (via RCLEC SBCs) to a customer’s SBC and/or PBX, there is a current limitation in providing the calling RC user’s ext number and the user’s calling name (user in SW) when they are dialing virtual ext’s that are…

    2 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Allow Softphone to be after a desk phone is user's Ring Group

    Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.

    23 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Hide Contacts from RingCentral Contacts List

    I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.

    51 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  16. Assign Ringtones for individual lines

    My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low trill, it changes ALL the lines. I would like Line 1 to be a Low Trill, Line 2 to be a High Trill, and so on. Can you make this feature possible? ASAP? This is a feature we desperately need. I called your tech support and they referred me here because RingCentral does…

    20 votes
    Planned  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In

    We would like the ability to check voicemail on multiple extensions without having to log out of one extension on the mobile app and login to the other extension. Example: We have a non-urgent voicemail box Extension 801 for appointment requests that has its own notification settings, and an emergency extension 802 for urgent needs that has notification settings that will page our veterinarians on-call to get a quick response. When we are in the field working, we typically stay logged into our appointment request line so our technicians can call and schedule those, but when an emergency comes in,…

    11 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Ability to remove/hide users from the directory/contact list

    The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.

    62 votes
    Planned  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Allow users to record snippets of calls

    Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

    3 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  20. Prevent numbers from being displayed as CID when outbound dial

    Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to be displayed for outbound

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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