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10332 results found

  1. German Overvdialing Support

    In Germany it was very common in the ISDN world that companies add additional digits to phone numbers provided by the PSTN service provider. This functionality in ISDN is called "Overdialing." As an example of this functionality, the PSTN service would provide a number block of 100 numbers to a company. The company would then add 2 digits to the numbers. For example, a company purchases 100 numbers from DTAG +49 89 12345 - 00 .. 99. The company can add digits, i.e. 2 digits +49 89 12345 - 00 .. 99 - 00..99. This example shows that the potential…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Ability to send a Scheduled Glip message

    To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).

    13 votes
    Future Consideration  ·  0 comments  ·  Team Messaging  ·  Admin →
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  3. Ring Central client for XBox One

    Provide a ring central client for the XBox one platform to allow joining on a big screen without the need for a pc to connect to the TV

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Scan to Fax

    Previously there was a scan feature in the Ring central app that allowed you to scan directly to the app instead of just adding an attachment from your PC. It was phased out with the new update. This feature was very convenient.

    11 votes
    Under Review  ·  5 comments  ·  Fax  ·  Admin →
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  5. Call queue to VM flexibility

    I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating.The problem I am seeking a solution for:Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member.What I have already thought to try:1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible.2) Having calls assigned to by rotating that will go to the team member who received the…

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  6. Per-user outbound caller ID list customization and search feature.

    We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single company number to choose the one they want. We can set the default one for them with a template, but some users regularly need to make calls from multiple company numbers. A search feature would also be nice in the RingCentral app on desktop app and RingCentral Mobile apps when selecting a "Call from:"…

    46 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  7. Select Default User for Unassigned User Numbers

    The request is for the ability to easily switch the default user for unassigned user calls from the first super admin to a voicemail or another location.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. GIFs in text message

    GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.

    14 votes
    Under Review  ·  9 comments  ·  SMS/Text  ·  Admin →
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  9. Small Company main voicemail go to two extensions

    We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In our cituation it would be very handy that when a call comes in to the main phone the voicemail be able to be left in both ext101 & 102 computer and cell apps. thank you for your consideration,Johannes Waldthausen

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  10. RingOut on RC App

    It would be nice to have the RingOut option added to the RingCentral app

    17 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  11. Custom Answering Rule: Add Recurring Events for Holidays

    Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must pick a "specific" date and time instead of being able to set recurring events.

    30 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  12. Customize Email Notifications

    One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.

    32 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  13. Feature request to have payment system for RingCentral.

    Feature request to have payment system for RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Detailed Call Log; please add the ability to select multiple extensions.

    Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.

    15 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Position in Queue, Estimated wait time, and Call queue caller call back feature

    In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

    214 votes
    Future Consideration  ·  36 comments  ·  Call Queues  ·  Admin →
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  16. Allow Queues Business Hours to use Company Hours as a fast option

    When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place instead of for every queue. Around holiday time, it takes a long time if you have 10+ queues to update.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Domain Control

    Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.

    65 votes
    Implemented  ·  15 comments  ·  Application  ·  Admin →
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  18. increase limit for messages to delete

    one of my customers state they used to be able to delete all messages from their inbox when logged in SW. Seems like at some point in the last year, the limit was changed to 50. Need that limit removed. See attached video of issue. you can "restore" more than 50, just when it comes to deletion, it limits it to 50.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. RingCentral Desktop App - Multiple Chat Windows

    We are looking to be able to have multiple chat windows open at the same time in the right hand pane of the RingCentral desktop app. If this is something that is not possible, are you able to introduce a message pop out feature?

    15 votes
    2 comments  ·  Team Messaging  ·  Admin →
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  20. Scheduled meetings should display natively in the new RingCentral Desktop App

    For those users and organisations that do not have Office 365 or Google Services but instead have Onsite Exchange and Local Outlook 2016, it is not possible to see a list of scheduled meetings and actually start them.The RC-Meetings App correctly displays Scheduled meetings as a list and from there you can start them. RC Desktop and Mobile Apps do not. Its is handicapping the users that have Onsite Exchange and Local Outlook 2016.The Outlook 2016 integration into Outlook 2016 doesn't do it either.What we could do with is by default all scheduled meetings appearing natively in the Meetings section…

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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