11928 results found
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Add the option to transfer calls directly to voicemail on Unify CPXXX phones.
Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to know if someone is on the phone and if we have to send a call to them or directly to VM. This feature would allow for much better workflow and better client retention within our company.
2 votes -
Call Transfer
Should have a way to transfer an incoming call without having to actually pick up the call
6 votes -
Add Polycom VVX 600 as supported device for Hot Desking
We would like to see the Polycom VVX 600 be added as a supported device for the purpose of Hot Desking
16 votes -
Separate field for name as well as fax number for outgoing faxes
This function was lost in the upgrade. We need this back to quickly sort our fax transmissions. We need the field of "fax number" along with "name" (name of recipient). After the upgrade, there is only one field for fax number available.
4 votes -
Ability to reply to 5-digit SMS
Bulk text senders use a 5-digit number. Replies to these numbers (such as "STOP") fail. RC users need the ability to reply.
13 votes -
Don't record "dead air" voicemail messages
Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.
7 votes -
Please add drag and drop functionality to the fax feature in the Ring Central App
The Ring Central Classic App had drag and drop functionality for outgoing faxes. This has been lost with the transition to the new app and should be built into it.
3 votes -
Allow RingCentral to view shared contacts on a GMail account
If your employer has a list of contacts they use for a job and you want to have access to those same contacts Gmail allows you to "share" them between accounts so that any instant updates to the contact list will be shared between all that have access to it. This allows for a clean list of contacts for the employee and employer but RingCentral does not recognize this. This causes RingCentral to not stay updated with contacts while the rest of us are. It would be nice to allow all programs to see the same list of contacts
3 votes -
customize corporate directory
We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example:We have managers whose assistants screen their calls. They would like to not have their own extension listed but be able to list their assistant's extension under their name in the directory. (or failing this at least the ability to be hidden in the corporate directory)We have some lines that normally would be limited extensions but that had to be given full user licenses so they could be included in call queues... these are now showing up in the…
6 votes -
Display Corporate Directory as a List Instead of Having to Search
I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.
7 votes -
Robocall number bulk blocking option
Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
8 votes -
Allow customer to set an auto response in SMS
I hope we will have an option to create an auto response in SMS so whenever someone sent SMS we can send them an auto response. It will be very beneficial for every company and will saves time.
31 votes -
Leave comments on a repeating task and make those visible throughout the life of the task
In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Monday is NOT visible unless I go hunt for the task that was closed on Monday, even when its a repeating task (done every day).
1 vote -
Allow access to change availability hours for a limited extension device
We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ability to change open hours for a limited extension device.
3 votes -
Add external contacts to desk phones using Desktop App HUD
Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.
7 votes -
RingCentral app doesn't display company name on inbound call
I have "personal" contacts in the RingCentral app (not synced from Google etc). These are often just added from the call history, then I add a company name.If one of these contacts calls, the company name doesn't show on the inbound call popup (or macOS notification). The company also doesn't show in the Personal contacts list.On the mobile version of the app, it shows the company name for inbound calls, and in the Personal contacts list, so this seems to be a bug specific to the desktop version.The work around I've found, is to just put the company name into…
9 votes -
Ability to remove Company Contact
In the old RC app, we were able to remove company contacts ourselves. Now we have to ask Support to do it, which may take 5-7 days, and in the meantime the contact being removed can still see our interactions!
4 votes -
Make a Lite version of RingCentral IOS app (for devices lower than ios 12)
Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.
1 vote -
Incoming Fax Settings
I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.
5 votes -
Increase amount for simultaneous forwarding
We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.
5 votes
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