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10608 results found

  1. Allow forwarding of voicemails via the RC desktop app

    I can forward voicemails to my team members but only if I log into the web portal. It would be nice to have this feature available in the desktop app, too.

    17 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  2. Callers can press a key in auto receptionist and be sent a text.

    This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for exact directions to our business"

    5 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  3. Allow users to pickup a call ringing on another Extension

    Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension

    11 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  4. Group Owned Inbound Fax Only Phone Numbers

    Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…

    20 votes
    Future Consideration  ·  5 comments  ·  Fax  ·  Admin →
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  5. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

    My understanding is that currently an IVR is coded as follows:1) Play IVR Message2) Await DTMF Key from caller for short period.If no key is received, the process is repeated 3 times before the IVR "times out", and then either DISCONNECTS the call or transfers to an extension.It would be much more usable if you configure:1) How many times to repeat before timing out (Currently hard coded to 3)2) How long to wait for DTMF before either timing out or repeating.2) Provide more choices for timeout like connecting to a voicemail etc.

    21 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

    Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message.Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waiting. We will be with you momentarily".What would be an amazing feature addition would be if a queue could have a collection of "Interrupt Messages" that could be configured to be played either sequentially or randomly at each interrupt period.Example Scenario:Hold music is playing.Interrupt Message comes on: "Did you know that we have a blue light special on widgets? Ask…

    4 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  7. Announcement Only Extensions- Post Announcement Destination Configurable

    RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    10 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
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  8. Call forwarding using star codes

    be able to forward calls automatically by dialing star codes on deskphone

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Granular control over notifications

    Adding the ability to play a sound or display an indicator without flashing message content into view, or the ability to snooze notifications so that rather than flashing up for every message, only one is seen per given time interval, or a single persistent notification to indicate unread messages. Could be controlled on a per-user basis.Currently you can only enable or disable notifications entirely on the desktop app per user.

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. Multi-Language dial-by-name in the IVR Menu

    We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for FrenchAt any time a caller can dial 9 the access the dial-by-name directoryIf the users presses 1, then 9 The prompt plays in English"Please dial the first 3 letters of the person’s first name and press the pound key. "If the user presses 2, then presses 9We need the prompt to say "Please dial the first 3 letters of the person’s first name and press the pound key. "but say it in French.

    6 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
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  11. Toll-free MMS Enabling

    User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.

    38 votes
    Future Consideration  ·  11 comments  ·  Application  ·  Admin →
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  12. Ability to add a contact's extension number to the phone number when inputting a contact on the web version

    When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the number...but not on the web version.

    7 votes
    Future Consideration  ·  4 comments  ·  Application  ·  Admin →
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  13. Play announcement "press 1" on call Queue

    we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.

    37 votes
    Needs More Information  ·  12 comments  ·  Application  ·  Admin →
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  14. Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

    My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  15. Fax contingent recipient

    If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  16. Save Chat as a File

    Save a chat from RC App as a file to the user's desktop.

    3 votes
    Under Review  ·  1 comment  ·  Team Messaging  ·  Admin →
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  17. Fix Custom Rule Issue for Call Queue Members

    Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…

    4 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  18. Automate the provisioning of TAS Bypass Numbers

    Enable customers to self-serve the addition of TAS Bypass Numbers in Service Web. When a Direct Number is added to a user, present a checkbox to allow them to select the number to be conditioned for TAS Bypass. The system would then auto-provision (condition) the number. The system/portal should also visibly indicate which numbers they have conditioned for TAS Bypass.

    9 votes
    Under Review  ·  1 comment  ·  General Phone  ·  Admin →
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  19. power dialer program, such as phone burner.... auto dialer to call imported client numbers

    5 votes
    Under Review  ·  2 comments  ·  General Phone  ·  Admin →
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  20. Allow Ring My Phone to be turned on/off by user with presence monitoring

    Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.

    18 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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