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11090 results found

  1. want to edit my fax tone

    i want to edit my fax tone on a short sound . Let me explain a little more . i want to remove the voicemail on the fax to a short sound tone.

    1 vote
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Call log for transferred calls

    In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.

    7 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  3. Add an Ignore button so calls can be forwarded while on the Mobile App.

    The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.

    9 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
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  4. Roles and Permission specific template only

    Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it was not reviewed carefully. Having it separated will give customer peace of mind and confidence to change the Roles and Permission knowing it will only affect that specific key.

    2 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Add the ability to remove Integrated Calling to iPhone

    You have a feature for, what you call, Integrated Calling. You can see it from here.https://support.ringcentral.com/article/9126.html#ReceiveIncomingCallIn that link you state that it can be disabled so that the user does not have to see the Ring Central call on their native call app history, but the user can still have the Ring Central app installed to make and recieve calls. Here is the KB telling how to disable it. https://support.ringcentral.com/article/10693-RingCentral-Phone-Mobile-App-Managing-Integrated-Calling.htmlThe problem is that the instructions for disabling Integrated Calling are for your old mobile app. I have reached out to support and they say disabling this is no longer…

    8 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
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  6. Enabling one press Intercom from Polycom Deskphone

    Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.

    10 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  7. Show DND status on Desk phone for colleagues to know.

    Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available

    60 votes
    Future Consideration  ·  7 comments  ·  Other  ·  Admin →
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  8. Conference Call: Drop/Remove individuals during call

    The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.

    106 votes
    9 comments  ·  Other  ·  Admin →
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  9. Admin ability to disable Calendar sync option in the RC App

    Admin ability to disable Calendar sync option in the RC App. Customers that utilize O365 or G-Suite need to ability to disable the the calendar service that they are not utilizing. This would close a security gap for Enterprise customers that do not want users to able to add their personal calendars to the RC App

    7 votes
    1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
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  10. To be able to fax to a group of contacts instead of adding each contact individually

    It will save time when faxing a promo or flyer to many contacts.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  11. Would like to see the 411 published listin

    I would like to see the published 411 listing without calling 411.

    4 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  12. Save call handling ring time

    Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the ability to change the default hot desking call handling time to 15 rings/75 seconds or save the ring length from the last time the user is logged in rather than logging into the admin portal to change it every time.

    2 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Dial Action Table

    Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral.Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in different lines to forward to.Works in tandem with a greeting that presents options to the user, i.e. Thank you for calling, Please press 1 for General questions, Please press 2 for technical support (and when users press one, it forwards the caller to a line that answers general questions and if the user presses 2, it forwards to a phone…

    1 vote
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Email Tracking

    A way to track the voicemails that are shared through the email feature you have

    2 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Add Defender firewall rules to the MSI version of RC App

    Add firewall rules to the MSI version of RC AppOur Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We are wondering if installation packages could include firewall settings appropriate for all network types users may encounter. At Cornell we centrally deploy the MSI version and our Desktop Support Team uses that to deploy and update versions on a campus-wide basis. They have noted that the package itself does not create the needed Defender firewall rules. They would prefer RingCentral…

    13 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  16. Call Queue ring simultaneously the overflow into another call queue simultaneously

    Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.

    19 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  17. Make a way to see what queues the agents are in from the service portal

    Make a way to see what queues the agents are in from the service portal.

    5 votes
    Future Consideration  ·  0 comments  ·  Call Queues  ·  Admin →
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  18. disable the rollover

    We are a small town radio station and we do contests and don't need the rollover feature when giving stuff away. There should be a way to shut off the rollover feature, so as to give a busy signal to our contestants.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  19. Dial Box Location

    Every time I need to dial a number, I have to click the Phone icon at the bottom left, which reveals the Dial Text Box where I then paste the number I want to dial.Could you please put a copy of the dial text box at the very top left of the user interface, just below the company name heading? This will allow quick copy/paste and dialing on Return key being pressed.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  20. RC OFFICE and RDP (windows)

    I have a customer with Wyse station fort employees and MS SERVER 2012. It would be usefull if you support this, whatever if it is with RC phone or app.ringcentral.Com or Chrome web extension

    3 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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