13268 results found
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Allow User to have 2nd field to enter phone number to call next after current call is ended.
When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.
2 votes -
Able to use a TFN as a valid contact phone for extensions
Allowing user extension to use TFN number as Contact Phone, currently the system only allows to use local numbers on Contact Phone.
4 votes -
Print or copy text, or export to Word
I'm a lawyer. I need to print my text conversations. Please add this feature. It is difficult for me to have to take screenshots of my conversations on a text with a client. Why not a feature where you click on a box next to a text or texts, then copy to clipboard or print or export to Word. It's that simple. I need this feature done please.
1 vote -
Option for voicemail to use specific extension's greeting instead
When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.
3 votes -
Character Limit is too short when naming a Phone #
Please increase the character limit on the "Name" field of the "Number Detail Page".
4 votes -
Audio test feature RC app Windows
How come the app does not have tester for audio or video??? it has the setting to select but not to test it!!!
1 vote -
You should be able to silence the incoming call of a specific contact.
To have more control of notifications and peace of mind.
2 votes -
Call Wait Pop-up or Notification
If all extensions are busy on call or only one extension is online , there must be a call wait pop-up or notification comes up (if a client calls up). The feature is missing. We always miss the caller number or information. I request you to please add this feature "Call Wait Notification". This will help to call back our client.
5 votes -
Billing History Needs to Be Included in Billing Permissions Within Roles to Assign to Accounting Users
Billing History is currently only available to Super Admins in Ring Central. When all Billing Permissions checked within a Role and applied to an accounting profile/User/Ext, they do not have Billing History presented in the menu for use. Only super admins can have access at this point in time. Accounting should be able to have access to this great billing history feature in the billing portal.
4 votes -
In RC app/Glip, allow converting one-on-one conversations to Team (or some other archive option)
When a user is removed from Ringcentral, all Glip group or one-on-one conversations with that user are lost. With groups, you can convert them to a Team prior to deleting the user to conserve the conversation, but you can't do this with one-on-one conversations. It would be helpful to have the same ability to convert a one-on-one conversation to a team (or some other archive method), to preserve the conversation, as there are often important details, links and files that will be lost otherwise, once the user is removed from RingCentral.
1 vote -
To be able to opt out of a Voicemail to another extension
We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main customer service number so the customer doesn't have to hang up and dial all over. They would record the greeting to opt out at anytime by pressing "X", the greeting would be interruptible so as soon as they hit "X"the greeting would stop playing and transfer the caller.
12 votes -
Allowing Newly Port in Number to Have SMS Feature Working Immediately
RingCentral needs to find a way to have SMS working for newly ported in number because this texting feature is really significant to running a business. - per Mr. Andrew of Weir Bauld & Associates
1 vote -
Additional Field in User Provisioning for multiple site customers
The request is for an additional field in the 'Select Number' form with the Site displayed, as it will help when admins are deleting/adding users to various sites. Currently the only way to do this is to refer to the Inventory, find a number, write it down and then search for it under Add User.
1 vote -
Ability to change Group Text default
By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks
7 votes -
Call Queue & Ring Group ring order
It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and Person 2 do not answer, then Person 3 does, then the next call, would start with Person 3, then Person, 4, Person 1, Person 2. This would be helpful for queues/groups that require quick answering.Having an option for Uniform would be helpful as well. If Person 2 answers the call, then they should automatically be on…
9 votes -
Make changes on provisioning server: CISCO Short Interdigit timer
The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.
2 votes -
When front desk transfer a call to another extension
When front desk transfers a call to another extension, we would like the caller ID of the original caller to show up on our phones when being transferred to us.
3 votes -
Calendar View More Similar to Classic
PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
1 vote -
Allow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function
Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same device. The reason that I find this potentially helpful is because I am not able to receive messages(sent to our main number) while I am logged into my personal extension on the app.
7 votes -
Create Download List for Message-Only Extensions
Admins need the ability to download a list of message only extensions that includes their "Message Only Extension Details." This is available under User List but not available under Message-Only Extensions.
19 votes
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