11925 results found

1. 3way/Merge Call - how do you disconnect one caller

   To disconnect after leaving a VM.

   2 votes

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2. FIRMWARE UPDATE: Yealink T42S support for WF50 wifi dongle

   Please update Firmware Update to Yealink T42S phones to support WF50 WiFi Dongle. The WF40 WiFi dongle does not support the 5GHz wireless band. After reviewing with Yealink support directly, the V84 firmware and newer does support WF50 with the T42S phones.

   5 votes

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3. Team pickup call using Glip

   Please add a ringtone and/or notification for team pick up calls on the GLIP App. This would then allow the users to see when and who is ringing their colleagues number at the time.

   2 votes

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   Planned  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
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4. Allow admins to change user profile information (including pictures)

   Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.

   143 votes

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   Under Review  ·  28 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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5. customize fax download location

   By customizing the location received faxes are downloaded, they can easily be saved on a network drive where the entire staff could access them.

   6 votes

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6. android app for report & performance

   are you going to develop RingCentral android app for reporting & performance. if you would it will become big support for us to display on smart TV

   1 vote

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7. Export Message History

   Save the already sent and received instant messages with team members over the past several months?

   5 votes

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   Implemented  ·  2 comments  ·  Application  ·  Delete…  ·  Admin →
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8. Mute of Cellular ringer while using Android App

   When using the Mobile app and on a call.. A new CELLULAR call comes in on same device, during the call using the app, the call is interrupted by ringing from the cell call. Would be a benifit to Mute the new Cellular call or limit its number of rings (akin to call waiting)

   6 votes

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   Under Review  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
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9. Extension Text Task Assignment

   Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for clients, and only one number to text from would be a valuable tool when we all get attacked constantly by various Phishing and data mining fraud places trying to get to our information. With this, can we also add a button in the Softphone to "Assign a Task" to one user, that would by default to the General Office number in the beginning of a text thread, but have the ability to "reassign" that thread to another extension until the completion of that task, and allow that to go back to the default General Office number after completed. Then also if a internal extension starts a conversation with a client, it will use the initial thread starting with the General Office number, so the client is very aware that it is a valid text that is coming from us, but is internally assigned to the internal extension that initiated the conversation to keep that thread "assigned" to the employee taking care of the client. Then that client's info will stay in the default General Office #, so if they come into the system as a new thread, a different person could then assist them on a different matter if needed, but we could have the option at least. Thanks for the ability to ask for new options. I appreciate that.

   Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for… more

   2 votes

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   Under Review  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
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10. Sync Contacts between extensions & Task Extension Assignment

    Have an optional "button" either in the Soft Phone or online to give me the option to "sync contacts" between all or various extensions to allow all office service staff to contact whatever whoever is in need of service at whatever time they have a need that needs to be addressed without having to give access to other's extensions, or having to constantly export & import contact lists manually to give everyone access all the time.Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for clients, and only one number to text from would be a valuable tool when we all get attacked constantly by various Phishing and data mining fraud places trying to get to our information. With this, can we also add a button in the Softphone to "Assign a Task" to one user, that would by default to the General Office number in the beginning of a text thread, but have the ability to "reassign" that thread to another extension until the completion of that task, and allow that to go back to the default General Office number after completed. Then also if a internal extension starts a conversation with a client, it will use the initial thread starting with the General Office number, so the client is very aware that it is a valid text that is coming from us, but is internally assigned to the internal extension that initiated the conversation to keep that thread "assigned" to the employee taking care of the client. Then that client's info will stay in the default General Office #, so if they come into the system as a new thread, a different person could then assist them on a different matter if needed, but we could have the option at least. Thanks for the ability to ask for new options. I appreciate that.

    Have an optional "button" either in the Soft Phone or online to give me the option to "sync contacts" between all or various extensions to allow all office service staff to contact whatever whoever is in need of service at whatever time they have a need that needs to be addressed without having to give access to other's extensions, or having to constantly export & import contact lists manually to give everyone access all the time.Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients… more

    3 votes

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11. Add the "section" field for Task sorting in the new ring central app calendar - it is currently only in the classic app

    helps with sorting tasks. without it, very difficult to organize tasks

    7 votes

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    Planned  ·  3 comments  ·  App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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12. Disable Emojis option

    Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.

    8 votes

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13. Using MPOW headset model BH359A and Apple Airpods Model EMC313185 to work with RC phone app

    Using MPOW headset model BH359A and Apple Airpods Model EMC313185 to work with RC phone app

    1 vote

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14. Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel

    Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).

    13 votes

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15. Provisioning file for MS teams provisioning/manual provisioned phones

    There should be a provisioning file for rtcpxr@rtcpxr.ringcentral.com so that MS teams devices can be registered with the RTCPXR server

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Delete…  ·  Admin →
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16. Hide Main Company Number on Multi-Site Accounts

    We have a RingCentral account that has many daughter companies under one account. Each daughter company has its own main number, but the softphone will show the parent organization's account number as the "Main Company Number". I can only assume that other accounts are in the same predicament, uncommon though it may be. We would like the ability to choose what sites can see the different company numbers, choose to only show a user the phone numbers assigned to their site, or at the least hide the Main Company Number from the users.

    25 votes

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17. SMS option in IVR

    It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or similar, it would be a great feature.

    8 votes

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    Under Review  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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18. Need to block internet calls like skype

    Please add a feature in ringcentral app to block skype callers as spammers are using it to call and its effecting our business.firstflytravel

    2 votes

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    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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19. Support Configuration of Presence on Yealink T46G

    We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.

    5 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Delete…  ·  Admin →
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20. Add CCRN to directory in RC Office

    Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.

    3 votes

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